The problem with them is, after the limited units is sold, they didnt take any steps to take down the page and stop accepting orders. Normally, when we know about this offer, it is already too late. Insiders had snapped most of the units and left nothing for the consumer and then selling it at a higher price later on.

yeah..i agreed with u...because i heard this 22 stock has finish on friday..but on the monday morning i still can customize this s14sp2208w...i'm very frustrated when they tell me it's finish already ;(

this is malaysia, nobody cares about you...

make this complain official...do it in the paper or even great,do it in tv

Waa...arrogant customer service...this is becoming a very bad habit for Hell.
Their customer service is really becoming the pits.

Was about to make a purchase for a lappy and a desktop when this stops me.

let dell know we arent uneducated idiots in malaysia. its not right to treat customers like this.

My friend bought 2 units for this model.

But, the PIC called him and say the no units available.

As I was told, The internet ordering proccess goes like this:

Drop Order--> Payment via credit card--> auto generate notification of order-->confirmation of oder--> Proccess.

1. Check if your money had been transacted, when you r using your credit card to pay.

2. Check if Dell send out the notification saying your order is accepted and confirmation of order.
Note : Number appears in Auto generate notification and confirmation order might vary.

3. Check if you have the case number before you wanna take any action towards Dell @ US.

I dunno whethr this help or not.

https://support.dell.com/support/topics/glo...=gen&redirect=1

Anyway, my friend still waiting patiently from Dell to give a better solution.

Correct me if I m wrong

This post has been edited by Catherine85: Jun 21 2009, 11:50 AM

count me in.. Internet Reference Number: MY0000-3400-07977
Dell is making me nuts as well...

guys and gals, would it be better to submit for an unresolved issue? thanks

seems a lot of complain...

if sum1 did get a reply of any sort from dell do update here
to share.

let em know they are not dealing with single mind here.

unless they is a vendetta revolution, malaysians are to be remains as a stupid consumer market, take how expensive car tax are over here, make the gov change this policy first then maybe you got a chance at fcking dell...

malaysian are even scared of their own government, you think dell giv a flying fck of you malaysians...hahahahahaha....good luck anyway...

malaysian consumer are scapegoat...period

like my siggy ok anot the banner?

Issue resolved. Got a 23" replacement for the same price...

This post has been edited by MeToo: Jun 22 2009, 04:33 PM

once a dell supporter and hardcore fans .... but after this thread , no longer ....

pls report to govt authority to take action ~!

To be honest, there is not much we could do about to Dell. We can at most complain to the newspaper or write to consumer association. Tell me what can we do?

The reason people buy Dell is not because they are cheap or good. People buy them because of their after sales service, at least for me. If they continue to give sub standard service regradless of before or after sales, people will automatically stay away from them. Once their reputation is bad, it is hard to bring the image back up. They is no need to do a big hoo ha to bring down Dell.

DELL BOYCOTT REPORTING IN..

MY0000-3407-59567

tech_frix Internet Reference Number MY0000-3401-69077

MY0000-3411-11467

hmm...if i dump "dell" from my future buying list....which brand with an excellence after sales service that should take the place....??? Acer...lenovo...hp?????I dont think so.....

What Dell can attract its customers is that the next working day on site repair which not alot of other brands had in common. Even their service had gone down alot but they are still among the other brands. It is just that last time they were above the rest. This is what i see them from my point of view.