I'm pretty sure the domestic trade n consumer affairs ministry will look this up if u all bring it to their attention. It's 1 of the few really efficient Gov departments arround. It's really easy, just go to the office, fill up a form and they will investigate.

yup duno wht happen to dell this days
i juz bought 2309w frm viewnet , but the problem got some problem n i lazy to go lowyat to exchange to i call up dell for onsite service
but they answer "if u buy frm the shop to go back to your shop , why call us?"
wht the heck????

Yes..I am actually building up the case. Collecting any communication proof, recorded down event chronicles. Going to complain to tribunal For Consumer Claims.

with so many peoples here, More people more louder voice we can get.

Any1 can make up a banner like what we did on tmnut's stimyx sux connection? I will be glad to put them up.

i'm sure dell has some clause to protect them in the T&C

is internet reference number same as quotation number or order number that i know of when i deal with dell? furthermore is internet reference number legally binding?

This post has been edited by jinaun: Jun 20 2009, 02:55 PM

Legal or not legal. I think TS want to make a point to DELL HQ that Dell AP sux big time now. Didnt kept their promise, honor the deal.

well.. if they put as limited units available ... and people have paid for it.. then dell is to be blamed.. if no transaction has been made.. i dun think dell will do anything

if i understand correctly from all this mess

This post has been edited by jinaun: Jun 20 2009, 03:13 PM

If their unit is limited, they shouldn't even allow us to proceed with the ordering process. For example a few weeks ago they have this midnight sale for Dell netbook and laptop, limited to first 8 units if i am not mistaken. After all the 8 units have been taken up, the rest of us cannot even place our order. For this case is different, imagine those who place order and TT in the money to DELL already.

Once money taken then it's a binding contract oredi lor. Kasi sue sama dia.

Memang, I think there are a few forumers who TT their money to DELL already. What did they do? Did they offer a refund and act as though nothing happens?

the e-mail itself has some fine print

Dell will not be responsible for typographical, pricing or other errors and reserves the right not to process orders based on such errors. Dell reserves the right not to process orders for any other reasonable reason as otherwise determined by Dell.

If consumer had paid and got a confirmation order. That mean in already engage in Contract of Sale. http://en.wikipedia.org/wiki/Contract_of_sale

It Dell didnt honor, they are violating the contract. They might get away with their well protector T&C but keeping a tree and losing a whole Forest or win a Battle but lose a War is not really a wise move. Especially in this highly competive world. Trust and reputation is as important as price.

That is why we need to voice out that Dell this kind of sale practice is not acceptable by us, end consumer

This post has been edited by mikelanding: Jun 20 2009, 03:23 PM

It doesn't mean jack. Just like the parking lots with signs saying "we are not responsible for your cars". Still can sue them if anything bad happens in there.

I've TT'ed over the amount since Saturday last week and right now have not yet been refunded. I've emailed the Sales manager and said they are trying to 'expedite' the refund thru my bank. That was on Tuesday.

Dont accept teh refund. Insist on the LCD coz uve oredi paid. Once refund accepted then u cannot complain anymore.

i like this one...


wait... i can see theres a few thread want to sell this monitor in garage sale & all of them r frm Penang & dell is in penang...............
does the 500 unit is all sold internally to Dells employee or their relatives only?? (is thats why their system is haywire as the LCD is sold "internally")



This post has been edited by legend7: Jun 20 2009, 06:11 PM

No lar. Dell's internal price will shock u until pants fall off. The price they get is shocking beyond believe.

Yes...do not accept the refund. Insist on get what U had pay for.
Refund is just an easy way out from DELL. Dont let them do that

mike i take same signature as you k?

the thing is, dell CS and their boss treat us all as rubbish. Look at the mess they create, people buy in bulk then resale in Lowyat.net. Easy profiteering at the expense of us naive people. Same goes to the Dell Mini 9 issue. One time is too much already.

If this was in USA, they would have their pants sued off so bad. I am collecting as much people here and emailing them to each bigshot in Dell. Just don't think us Malaysians are easy to please and be ripped off with. It sucks that Dell aims to be number 1 in sales, but their lousy customer service means that, they better think twice then

To be honest, i dont think we can take any action against Dell. There are alot of minor clause in the terms that will protect them.

Anyway, these are both my IRN.

MY0000-3408-79960
MY0000-3408-77071