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 NEED HELP ON RESTORING PROBLEM

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TSMoonflown
post Jun 20 2009, 01:15 AM, updated 17y ago

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My phone is bricked since I updated it to 3.0.
First I get error during firmware upgrade then my phone gone blank.
Whenever I connect to itunes it detected it as recovery by screen still blank.
I tried restoring it and it stuck at "Verifying Iphone Restore" forever.
I tried reinstalling everything, changing computers to restore and the problem remains.
My phone is bricked for two days and I seriously needing helps on this.

Please do not merge this thread because it'll never get solved.
TakanoKyohei
post Jun 20 2009, 01:20 AM

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.....................

first how many times you restore your phone? have you entered the phone into DFU mode? have you try on other computer? what solution you have do.

anyway the reason your thread merge because we want to keep it clean bro. thats why it was merged~.

anyway what solution have you do before this, maybe i/others forumer can help you but need more details about it.


Masamune
post Jun 20 2009, 01:23 AM

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First say where ur iPhone is from..
Is it unlocked or locked...
stringfellow
post Jun 20 2009, 01:24 AM

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You could be more specific on the build of your iPhone, what state it was (jailbroken/virgin) and so on.

The activation servers were swamped during the launch because of the OS 3.0 release, so you should have waited. What you also need is a strong carrier signal to assist in authentication/activation. I had mine stuck as well, but I got up, went to the balcony with my MBA, did the activation there when the signal strength is much stronger, and it went through.

Also remember that Streamyx is going through service disruption at the moment, until 6 am. (from Streamyx webpage) So this may affect your connection to the activation servers.

My advice is to stick with one computer (PC or Mac) and make sure your carrier signal is strong. DO NOT RESTORE, this will complicate things further. Stay with the activation until your iTunes connects with the activation server.

As for the merging, it is prudent so that the forum does not look like a mess later on. Imagine a 100 of similar cases like yours posting a 100 of different thread but talking about the same thing. The merge consolidated everything into one neat pile of a single thread so that future references can be linked to. Also, the merge also see it as a fair treatment for others, there are no singled-out cases where an individual get a more special treatment than anyone else. We are all treated equally here.
TSMoonflown
post Jun 20 2009, 01:25 AM

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It's officially unlocked from Singtel. But I've jailbroken it before the update. Itunes always detect it as recovery mode. I presume thats DFU. I tried on another computer but the problem remains.


Added on June 20, 2009, 1:27 am
QUOTE(stringfellow @ Jun 20 2009, 01:24 AM)
You could be more specific on the build of your iPhone, what state it was (jailbroken/virgin) and so on.

The activation servers were swamped during the launch because of the OS 3.0 release, so you should have waited. What you also need is a strong carrier signal to assist in authentication/activation. I had mine stuck as well, but I got up, went to the balcony with my MBA, did the activation there when the signal strength is much stronger, and it went through.

Also remember that Streamyx is going through service disruption at the moment, until 6 am. (from Streamyx webpage) So this may affect your connection to the activation servers.

My advice is to stick with one computer (PC or Mac) and make sure your carrier signal is strong. DO NOT RESTORE, this will complicate things further. Stay with the activation until your iTunes connects with the activation server.

As for the merging, it is prudent so that the forum does not look like a mess later on. Imagine a 100 of similar cases like yours posting a 100 of different thread but talking about the same thing. The merge consolidated everything into one neat pile of a single thread so that future references can be linked to. Also, the merge also see it as a fair treatment for others, there are no singled-out cases where an individual get a more special treatment than anyone else. We are all treated equally here.
*
I have full signal from my room as usual. This has never happened before as I had restored the phone many time. The only option for me now is restoring it because it's bricked. And itunes detects it only in recovery mode no matter what i do. I understand about the equal treatment but it's kinda emergency for me and I dont have secondary phone. I had to be a lil selfish on this. Thanks and sorry

This post has been edited by Moonflown: Jun 20 2009, 01:28 AM
g3n0c1d3
post Jun 20 2009, 01:34 AM

hai hai... kazuma dayo....
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QUOTE(Moonflown @ Jun 20 2009, 01:15 AM)
My phone is bricked since I updated it to 3.0.
First I get error during firmware upgrade then my phone gone blank.
Whenever I connect to itunes it detected it as recovery by screen still blank.
I tried restoring it and it stuck at "Verifying Iphone Restore" forever.
I tried reinstalling everything, changing computers to restore and the problem remains.
My phone is bricked for two days and I seriously needing helps on this.

Please do not merge this thread because it'll never get solved.
*
the verifying iphone restore is kindda long procedure... how long have u waited?
anyhow what itunes u use?
where did u download ur FW from?

anyways the mods merge because the question is related to some of other thread....

stringfellow
post Jun 20 2009, 01:35 AM

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QUOTE(Moonflown @ Jun 20 2009, 01:25 AM)
It's officially unlocked from Singtel. But I've jailbroken it before the update. Itunes always detect it as recovery mode. I presume thats DFU. I tried on another computer but the problem remains.


Added on June 20, 2009, 1:27 am

I have full signal from my room as usual. This has never happened before as I had restored the phone many time. The only option for me now is restoring it because it's bricked. And itunes detects it only in recovery mode no matter what i do. I understand about the equal treatment but it's kinda emergency for me and I dont have secondary phone. I had to be a lil selfish on this. Thanks and sorry
*
It seemed bricked because iTunes could not authenticate your iPhone to the activation server, because they are getting pounded with too many connections. What you should have done was waited it out, sticked with it, and not complicated it further by invoking the DFU mode.

Now , stick with ONE computer. Restore it with option-clicking/shift-clicking and pick the CORRECT IPSW file for your firmware to use for your recovery. Let iTunes do its thing. Your iTunes also needs to be of the latest version. There are two versions of iTunes 8.2, make sure yours is the latest. This is easy on the Mac OS X, simply do System Update. I'm not sure on Windows. Once that is confirmed, let iTunes do its thing, and leave your iPhone to recover. DO NOT get impatient and start fiddling with the DFU mode again. Leave it to run on its own, until it comes out of recovery, or until an error message comes out. If it is the latter, note down the Error message code, and come back here again and post it.

For fair treatment's sake, this had better be moved to the appropriate section. I dont want to see the forum inundated with more individual threads clamoring for help when it can be kept streamlined in the approriate SINGULAR thread. The point is not to ignore your call for help, but to avoid the mess already cleaned up by DG here. I dont want to see his hard work go down the drain.
TakanoKyohei
post Jun 20 2009, 01:41 AM

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being jailbroken or not i think there is no problem with that. my phone also jailbroken. em i think its DFU mode and tried again to restore it.


this "Verifying Iphone Restore" is the first thing that happend when you want to restore the iphone right.? how about kick out from dfu mode( turn the phone nto normal) and try to restore after that... maybe it will works.


p/s: i also try to restore for second time yesterday and also stuck there. but i restart my itunes and it works like charm after that.
g3n0c1d3
post Jun 20 2009, 01:42 AM

hai hai... kazuma dayo....
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patient is the keyword here....
should u face the same problem, what i suggest is, do a clean restoration and install the 3.0 FW, and remember as string said, just be patient a bit....
nokia2003
post Jun 20 2009, 01:43 AM

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@ Moonflown

are you by any chance in the klang valley area region?

honestly, instead of keeping the problem confined to the "online" world, i'd suggest that you try seeking out someone to do some trial and error experiment

This post has been edited by nokia2003: Jun 20 2009, 01:44 AM
cool_alvin83
post Jun 20 2009, 09:23 AM

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Maybe you can try this method as posted by forummers in Apple support discussion page

Solution:

On a different computer device:

1) Download and install ITunes
2) Connect your iPhone
3) Complete a Restore of the iPhone by selecting Restore on the iPhone menu
4) Check the status of the iPhone - once the Restore is complete, the iPhone should be operational without your dat
5) Disconnect the iPhone
6) Go to the computer device where you originally had the issue
7) Bring up iTunes
8) Conduct a restore from Backup on the iPhone device menu (click on menu) - this will bring back your data

Please note that you do not need to have your iPhone reset at the Apple Store if this works and that setting up a separate user id on the same computer does not work if the iTunes application is available for all users on the device.

Credits & Source: http://discussions.apple.com/thread.jspa?messageID=8544891
TSMoonflown
post Jun 20 2009, 10:19 AM

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QUOTE(g3n0c|d3 @ Jun 20 2009, 01:34 AM)
the verifying iphone restore is kindda long procedure... how long have u waited?
anyhow what itunes u use?
where did u download ur FW from?

anyways the mods merge because the question is related to some of other thread....
*
I've waited whole night and I guess that sufficient. I downloaded it from itunes

QUOTE(stringfellow @ Jun 20 2009, 01:35 AM)
It seemed bricked because iTunes could not authenticate your iPhone to the activation server, because they are getting pounded with too many connections. What you should have done was waited it out, sticked with it, and not complicated it further by invoking the DFU mode.

Now , stick with ONE computer. Restore it with option-clicking/shift-clicking and pick the CORRECT IPSW file for your firmware to use for your recovery. Let iTunes do its thing. Your iTunes also needs to be of the latest version. There are two versions of iTunes 8.2, make sure yours is the latest. This is easy on the Mac OS X, simply do System Update. I'm not sure on Windows. Once that is confirmed, let iTunes do its thing, and leave your iPhone to recover. DO NOT get impatient and start fiddling with the DFU mode again. Leave it to run on its own, until it comes out of recovery, or until an error message comes out. If it is the latter, note down the Error message code, and come back here again and post it.

For fair treatment's sake, this had better be moved to the appropriate section. I dont want to see the forum inundated with more individual threads clamoring for help when it can be kept streamlined in the approriate SINGULAR thread. The point is not to ignore your call for help, but to avoid the mess already cleaned up by DG here. I dont want to see his hard work go down the drain.
*
I understand but i tried more than 10 times within two days. Downloaded firmware few times and problem remains. There's not error code here because it froze on "Verifying Iphone Restore". If i tried connecting it to a MAC ill get error 21 right after "Preparing Iphone to restore"

QUOTE(nokia2003 @ Jun 20 2009, 01:43 AM)
@ Moonflown

are you by any chance in the klang valley area region?

honestly, instead of keeping the problem confined to the "online" world, i'd suggest that you try seeking out someone to do some trial and error experiment
*
If it still can't be solved today I'll seek help. Any recommendations?

I can't even do a clean restore

This post has been edited by Moonflown: Jun 20 2009, 10:20 AM
TakanoKyohei
post Jun 21 2009, 11:18 AM

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QUOTE(Moonflown @ Jun 20 2009, 10:19 AM)
I've waited whole night and I guess that sufficient. I downloaded it from itunes
I understand but i tried more than 10 times within two days. Downloaded firmware few times and problem remains. There's not error code here because it froze on "Verifying Iphone Restore". If i tried connecting it to a MAC ill get error 21 right after "Preparing Iphone to restore"
If it still can't be solved today I'll seek help. Any recommendations?

I can't even do a clean restore
*
PM =hanxz= because he have a lot of experience in iphone service. maybe he can help you with those problem.

This post has been edited by TakanoKyohei: Jun 21 2009, 12:03 PM
davidgary73
post Jun 21 2009, 11:33 AM

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@Moonflown

As already mentioned to you to look for Hanxz 2 days back but you didn't seems to take notice or maybe di not see the post. Well, as Tako suggested. Look for Hanxz and he will help you out. I hope there's remedy for you since you've restore it so many times given that it has not done any damage to your phone.

Cheers

This post has been edited by davidgary73: Jun 21 2009, 11:36 AM
TSMoonflown
post Jun 21 2009, 12:57 PM

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I've had sent the phone back to Singapore for warranty. One of the service center said the system crashed so he helped me to sent back to SG for warranty. Thanks for all the helps. Thread closed.

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