hmm...does anyone here have any experiences on claiming postal insurance(USPS)?
i recently ordered something from US and it was sent thru usps with insurance. unfortunately, when the item arrived, it was damaged. i emailed the seller immediately and he said it was in good cond when it was sent out so i assume the item was damaged during postage.

does anyone know what to do in such a case?the insurance is offered by usps. the seller has agreed to help me claim insurance but i think usps needs proof that it was really damaged during postage. i asked pos malaysia bout it but they werent sure what to do either. they had promised to give me letter to prove that the item was damaged etc etc but until now i havent receive it.

how?