I was experiencing normal download and similar upload speed as yours. They told me they fixed it by replacing the cable, so maybe you can just try? Otherwise just call TM to make a report.

I was experiencing normal download and similar upload speed as yours. They told me they fixed it by replacing the cable, so maybe you can just try? Otherwise just call TM to make a report.

I had all my house's cable replaced and rewired. Monitoring the speed now. Charged RM150 for entire house rewiring.

When we first had Streamyx about 2 years ago, the speed was terrible and it disconnected almost continually. So I called TM and they sent around the engineers. Initially they had no clue what was wrong and hoped I would accept that nothing could be done! Eventually, however, when I pushed them they did further tests in the telephone centre of our apartment complex, and decided that the wiring was no good and that our connection would not improve until the wiring was upgraded. We told the complex maintenance manager about this, and he doubted they were right. He subsequently spoke to the engineers in person and on the phone several times, and they eventually admitted to him that the problem was most probably at their end, not ours. Any way, surprise surpirse, after a few weeks the service dramatrically improved without any rewiring being done, and has been a lot better ever since. Of course there are still periods when there are a lot of disconnections and when the speed is very slow, but in general by Malaysian standards it is tollerable.

So this rewiring thing is just one of their typical responses to try to deflect customers from the real source of the problem which I am pretty certain is almost always at TM. However, it is pretty scandalous that some customers get taken in by it and actually waste their money on the rewiring work.