cool. i just called them and ask. they said no problem with my line. and my speed is now back to normal after 2 weeks of slowing down.

TMnet told me that my house area cannot support 2mbps/4mbps due to the cable.

Is there any way to convince them to change the cable?

If you are Datuk or YB i will say yes

Connections still the same... upload speed between 0.05 - 0.08 Mbps .... what could be the issue ya? I have send a blast to tm and wait for their response now

changing 'that' particular cable for 4mb speed = change the whole neighborhood area's cable
solution is : pay them atleast Rm1mil or be a datuk / YB and order them~

You can check for availability here:
http://www.streamyx.com/get_streamyx/get_s...ervice_areas_kl

Upgrade works are still in progress to get more areas covered.

<rant>
WHY IS THE INTERNET SO DAMN EFFING SLOW DOWNLOADING AT MEASLY 1 KB PER SECOND??????</rant>

There got it off my chest

When we first had Streamyx about 2 years ago, the speed was terrible and it disconnected almost continually. So I called TM and they sent around the engineers. Initially they had no clue what was wrong and hoped I would accept that nothing could be done! Eventually, however, when I pushed them they did further tests in the telephone centre of our apartment complex, and decided that the wiring was no good and that our connection would not improve until the wiring was upgraded. We told the complex maintenance manager about this, and he doubted they were right. He subsequently spoke to the engineers in person and on the phone several times, and they eventually admitted to him that the problem was most probably at their end, not ours. Any way, surprise surpirse, after a few weeks the service dramatrically improved without any rewiring being done, and has been a lot better ever since. Of course there are still periods when there are a lot of disconnections and when the speed is very slow, but in general by Malaysian standards it is tollerable.

So this rewiring thing is just one of their typical responses to try to deflect customers from the real source of the problem which I am pretty certain is almost always at TM. However, it is pretty scandalous that some customers get taken in by it and actually waste their money on the rewiring work.

Internet keeps disconnecting. Is it just me?

I encounter a very strange problem with my 2mb streamyx combo package which been use for 2years.
Recently I facing disconnect nearly everyday in morning around 3am cause when next day awake my connection is dc,to connect back I need to pick up my house phone hear some noise n dialing at the backgroung for few minit only mange get back online.
This happen almost everyday I awake.been complain so many times within 4months can't solve.morning noon night all line stable no dc but after midnight pop it happen.
Strange I can use my house phone to connect back why like this?

Have to admit that my house (15 years) needs a rewiring as the cable do look pretty old and have been cut here and there before for some extension etc. Just to eliminate this, and since the technician says changing the cable might help, decided to take the call to have the cables in my house renew...

Still waiting for the nut to response back and revert....

just got dc'd from Internet, now i can only access to Intranet... zzzzz......

what the hell ! i can only access local websites now cant open international links. noooooo bad timing ...

Just had a short downtime just now... couldn't browse any websites...

My connection down again, I check my router and show the connection is up. but I tried to ping and no ping at all. Is that DNS on TM net site down?

Should I change other modem and try?

I encountered exactly the same problem as you. I also asked customer services about restoring from there side and was informed they have thousands of users and a that a lot of users were encountering the same problem and they couldn't be expected to resolve this issue for all those users.

No choice but to go to tmpoint to "upgrade" to 1mbps package.

This post has been edited by jimfoa: Sep 3 2010, 02:49 PM

If thousands of users encountering this problem, then it's a big issue liao lo...
what are they doing?

Sorry my bad, I worded my statement wrongly. It should have read:

I encountered exactly the same problem as you. I also asked customer services about restoring from there side and was informed they have thousands of users and a that a lot of users were encountering the same problem and they couldn't be expected to resolve this issue for all those users.

No choice but to go to tmpoint to "upgrade" to 1mbps package.

Exactly what you say lo.... because if really as they say, alot of users are having this problem, then they should really look into it liao... if one or two users then maybe not big problem la... but alot of users wo...

WTF . MEGAUPLOAD SLOW LLIKE TURTLE ! !! @_@