Dec 14 2010, 02:28 AM
QUOTE
Unfortunately, we are unable to process your order at this time. Your credit card is not charged for this transaction.
Unable to charge your card.
Please contact us at info@maximuscards.com to resolve this problem.
If you want, you can click below to continue paying with our other payment options.
Unable to charge your card.
Please contact us at info@maximuscards.com to resolve this problem.
If you want, you can click below to continue paying with our other payment options.
That was the message I got, however after doing a check with my bank account, I've lost RM 80 and gotten nothing. I just sent them an e-mail but I don't know what's gonna happen. Statements say nothing also.. bought with Debit Card using the M2U online banking thing. Anyone encounter this before?
EDIT : Ok I went through their FAQ and found this
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Payment
Q: What is your credit card and fraud protection policy?
A: Our credit card processor use a sophisticated risk modeling, fraud detection and manual review to make sure that the transaction is not fraudulent. If your credit card billing and/or shipping information triggers an alarm flag by our automated fraud detection system, we could ask for more information from you. If we are unable to verify the information with you or the issuing bank, your order could be delayed or cancelled. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge. We reserve the right to refuse any order.
Q: What is your credit card and fraud protection policy?
A: Our credit card processor use a sophisticated risk modeling, fraud detection and manual review to make sure that the transaction is not fraudulent. If your credit card billing and/or shipping information triggers an alarm flag by our automated fraud detection system, we could ask for more information from you. If we are unable to verify the information with you or the issuing bank, your order could be delayed or cancelled. If your credit card has already been charged for the purchase and your order is canceled, we shall immediately issue a credit to your credit card account in the amount of the charge. We reserve the right to refuse any order.
So does that mean they will give a refund? If so I hope it doesn't take long. Strangely enough I never had this problem before..
EDIT2 : Turns out it was a problem on their end. Got my code 5 minutes after I sent them an e-mail. Disappointed at the little hiccup but pleased I didn't lose my cash in the end..
This post has been edited by GailExoduSx: Dec 14 2010, 02:54 AM
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