It has been intermittent slow browse and via download problem since for the past few months. Observed huge of complaint from end users and TM streamyx department action was not taken on seriously.
Example: TM Servers term\ department taking sweet time to attended the breakdown Or not committed for the tasks.
Each time refer to TM hotline regard the Internet problem, the tele-operator response that their department was not aware that their TM server department shutdown\ slowdown the wide band\ speed.

Inorder to fulfill the end users compliant, TM operator enjoy\ love to response performing “Maintenance Service” or “Upgrading Exercise”. Only lately TM announcement, specify in detail for shutdown\ slowdown the wide band speed for carried out their upgrading works. However, it has been observed with the announcement given were also hopeless because TM server department repeatedly carry out shutdown\ slowdown the wide band\ speed without notices.

The above similar to Celcom mobile service “101” & “019”, initially year 1990 was champion, following TM touch “013” brought over Celcom network. During the migration billing system were stuck for more than 3 months and “New Celcom management manage by TM” blamed that the end user for not paying the outstanding bills and via disconnect the line and surfing poor\ lousy service. Ended lots of the end user scrap\ cancel the celcom line and option to other network.

That all…



This post has been edited by samsam: Jun 11 2009, 05:39 PM