Hahahaha ... you really got played by the sales person huh. Why? Coz he/she wants you to purchase it there and not thru the Apple Online store.

If it says 1 - 3 business days then it will be within 1 - 3 business days unless it said otherwise. Business days means monday to friday so if you ordered on friday then the shipping starts on the following monday.

FYI ... engraved items will take longer ... i think 1 week because the item will be shipped from Apple factory in China instead from singapore (this region shipping hub) if you take the normal item without engraving.

And you can't set the time of delivery. Just wait for mr postman to arrive (you can check the package thru their package tracking website) or if you missed him then they will ask you to self collect at their centre.

If you look at the website, it says that ship by is within Apple's control. Then when delivers by means the time it take for the delivery company to send it to you (if not mistaken by DHL). What they said ships by 1 - 3 business days is that they will take 1 - 3 days to prepare your order and send it to the delivery company where the delivery company will take x amount of day to deliver to you. If your stuff did not face any problem with customs then you will get your stuff within a week the most.

And if your read all the info in the website, you'll be notified by Apple that the item has been passed to the delivery company and you'll be given a tracking code to track your item.

Hope this clear things up for you.

@AzrinRain
Better slap that buggers face with the shoe than the iPod. Later get oil from his face on the freshly engrave iPod ... sayang laaaa. After slap with shoe then can show the iPod to his face.