something is wrong with digi's postpaid unbilled amount. Most of the postpaid users unbilled amount has been increased way over the credit limit, including mine.

and my phone was barred this morning because of that. digi's customer service is busy and can't get through. The D'Chat have to wait in queue for 15 or 20 mins before getting to chat with a Digi consultant.

spoke to the customer consultant regarding this issue. apparently digi is 'recapturing' certain previous call charges/details which the billing department overlooked for the past few months..

this was done without any notice given to customers and some of us got our line barred without any prior notice and like myself this morning was wondering why is my line barred when i already made all the necessary outstanding payments..

so i called up the customer service and made some noise but they can't do much. so i sent an email to one of the digi's customer service manager and cc the email to MCMC(SKMM). i demanded for an explanation and compensation, so hopefully they'll come up with some sort of rebate or something like that..

anyway for those of you who called and unbar your line, it will be barred again in 5 days. they can only unbar your line for 5 days period.

nope it doesnt. the one on my *128# is higher than the OCS. i think they have not updated the OCS