Guys,
Digi now sucks big time with their billings.
Incident No 1.
-have activated unlimited data on 13th of the month and deactivated it on the 21th the same month, guess what? they bill me RM149 when the bill comes, so called the CS and check their system and said i should be charge RM66/30 times by 9 days, they will deduct RM129.2 from my next billing.
Cause me inconvenience to call them and tell them their stupid mistake cause by their stupid system.
Incident 2,
3000 point claims for RM120 deduct from bill.
i'm on DG150, my subline on DG30 so my total bill will be always RM180 even though i do not call much, that part i do not mind but when i claim my point to get the RM120 deduction but when the bill comes it only shows deductions of RM48.
So again i called the CS, CS who answer told me i should call more to enjoy the claim amount, he say you have a commitment of RM10 so to enjoy the RM120 your bill should be RM300 to be able to enjoy the RM120 deduction, i said this is not logical as i use my 3000 point to enjoy a discount of RM120 and i expect you deduct RM120 from the final amount of RM180 bill. After a while i break lose and he transfer to his superior and the bloddy superior said the same thing, what the point of transfering to the idiot superior if he is gonna say the same thing, the F work comes out from me and he said please do not use the word, i told him if you are me and you cheated me RM72 wouldn't you do the same thing?
Told him if he still dunno where the RM72 goes i'm going to report to MCMC and he said it's up to me....damn bloody incompetent supervisor at DIGI.
Later in the afternoon, a guy called me from DIGI and told me thatsince they only deduct RM48 from the bill he will refund me 1800point (RM72).
DIGI SUCKS BIG TIME NOW, USED TO BE GOOD LAST TIME
Please alway read carefully the T&C stated, it has been explain clearly, moreover COMMITMENT FEE will never get waive by voucher or other, u know the meaning of commitment?
if your usage never above the commitment fee, u can use the bonus point to redeem voucher for purchase item/reload coupon at DiGi Specialised stores. or bid for free handphone