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 DiGi Fans Club & Enquiries V6 [Thread updated], Always the smarter choice [Read post #2]

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radi0head
post Jul 7 2009, 12:18 PM

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QUOTE(fruitie @ Jul 7 2009, 09:46 AM)
hmm.gif It works on my mum's prepaid number though.
alrite... tested both and my prepaid got 7 rounds of 'toot toot'... and my postpaid got a long 21 rounds of 'toot toot'... and both having the voicemail deactivated with only missed call alert switched on...

how to set the prepaid to longer ringing? i really dono...

wink.gif


TSfruitie
post Jul 7 2009, 12:55 PM

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QUOTE(radi0head @ Jul 7 2009, 12:18 PM)
alrite... tested both and my prepaid got 7 rounds of 'toot toot'... and my postpaid got a long 21 rounds of 'toot toot'... and both having the voicemail deactivated with only missed call alert switched on...

how to set the prepaid to longer ringing? i really dono...

wink.gif
*
I did the same procedure for my mum's prepaid and I'm quite sure it is more than 7 rounds of "toot toot".
ilovelyn
post Jul 7 2009, 03:29 PM

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QUOTE(radi0head @ Jul 7 2009, 12:18 PM)
alrite... tested both and my prepaid got 7 rounds of 'toot toot'... and my postpaid got a long 21 rounds of 'toot toot'... and both having the voicemail deactivated with only missed call alert switched on...

how to set the prepaid to longer ringing? i really dono...

wink.gif
*
i tested on my prepaid..
more than 7 rounds..
i deactivate the voicemail..
knuckleballer
post Jul 7 2009, 03:44 PM

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i wanna ask something i forgot.
im in super SmS.
however, sms to my FnF numbers will not add to the tally of 0.50/day to get free sms to digi right?
TSfruitie
post Jul 7 2009, 03:45 PM

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QUOTE(knuckleballer @ Jul 7 2009, 03:44 PM)
i wanna ask something i forgot.
im in super SmS.
however, sms to my FnF numbers will not add to the tally of 0.50/day to get free sms to digi right?
*
Yes, will not add into the calculation. This applies to international SMS-es too. smile.gif
radi0head
post Jul 7 2009, 04:43 PM

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QUOTE(ilovelyn @ Jul 7 2009, 03:29 PM)
i tested on my prepaid..
more than 7 rounds..
i deactivate the voicemail..
hmm... nevermind lar... mine still remains at 7 rounds of 'toot toot'... just tested... shud be system 'sot sot' d lar... hmm...

as long as it rings lar... if it don rings... habis...

hey, i'm wondering how much do u all reload on ur b'day ar? wondering do i wanna get the max out of it or not... hehe... cool.gif

wink.gif


jackbanner
post Jul 7 2009, 06:25 PM

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QUOTE(radi0head @ Jul 7 2009, 04:43 PM)
hmm... nevermind lar... mine still remains at 7 rounds of 'toot toot'... just tested... shud be system 'sot sot' d lar... hmm...

as long as it rings lar... if it don rings... habis...

hey, i'm wondering how much do u all reload on ur b'day ar? wondering do i wanna get the max out of it or not... hehe...  cool.gif

wink.gif
*
There must be some problem, please call the cs.

This post has been edited by jackbanner: Jul 7 2009, 06:25 PM
CuteSanSan
post Jul 7 2009, 07:15 PM

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btw if the fnf number costs rm2 each, so when i pay ady, wil it b added into d'campus tally? i found it that way when i put another number n pay rm2 then i call my fren str8 rm0.00 d..confused
dctrue
post Jul 7 2009, 09:30 PM

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hi people, i am using digi postpaid and recently i found out i have 3.5k bonus points. what can i do with all these points?

3k points - rm120 total usage. what does it means actually? my average phone bills are around rm140(including 1 main and 3 sup line). so does it means next month i just have to top up another 20 or what?

really appreciate it if there is anyone able to answer me out. thanks alot!
TSfruitie
post Jul 7 2009, 09:33 PM

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QUOTE(dctrue @ Jul 7 2009, 09:30 PM)
hi people, i am using digi postpaid and recently i found out i have 3.5k bonus points. what can i do with all these points?

3k points - rm120 total usage. what does it means actually? my average phone bills are around rm140(including 1 main and 3 sup line). so does it means next month i just have to top up another 20 or what?

really appreciate it if there is anyone able to answer me out. thanks alot!
*
Yes, correct. smile.gif
But you must redeem first. smile.gif
d@odao
post Jul 8 2009, 12:03 AM

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QUOTE(zftrans @ Jul 7 2009, 11:31 AM)
something is wrong with digi's postpaid unbilled amount. Most of the postpaid users unbilled amount has been increased way over the credit limit, including mine.

and my phone was barred this morning because of that. digi's customer service is busy and can't get through. The D'Chat have to wait in queue for 15 or 20 mins before getting to chat with a Digi consultant.
*
QUOTE(fruitie @ Jul 7 2009, 11:35 AM)
shocking.gif Mine too. But didn't exceed the credit limit, but RM 100 more than my call usage. shocking.gif
*
yeah mine too...it just happened recently this 2 days...when my unbilled suddenly shoot up like rocket...from nowhere as I do not make call to anyone...except supp line...
i m on dg50 postpaid with 1 supp line under 1 family plan, it supposed to be unlimited free calls/sms/mms between main and supp line...(it was in the beginning...) unsure.gif
but, all the main and supp line calls/sms/mms kena charged by digi... vmad.gif

This post has been edited by d@odao: Jul 8 2009, 12:04 AM
SweetPuff
post Jul 8 2009, 12:05 AM

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I got in touch with their CS. Seems like the matter has been resolved and my line's unbarred.
ilovelyn
post Jul 8 2009, 12:14 AM

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QUOTE(d@odao @ Jul 8 2009, 12:03 AM)
yeah mine too...it just happened recently this 2 days...when my unbilled suddenly shoot up like rocket...from nowhere as I do not make call to anyone...except supp line...
i m on dg50 postpaid with 1 supp line under 1 family plan, it supposed to be unlimited free calls/sms/mms between main and supp line...(it was in the beginning...)  unsure.gif
but, all the main and supp line calls/sms/mms kena charged by digi... vmad.gif
*
try call the cust serv and explain the situation..
im sure it can be solve..

zftrans
post Jul 8 2009, 01:02 AM

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spoke to the customer consultant regarding this issue. apparently digi is 'recapturing' certain previous call charges/details which the billing department overlooked for the past few months..

this was done without any notice given to customers and some of us got our line barred without any prior notice and like myself this morning was wondering why is my line barred when i already made all the necessary outstanding payments..

so i called up the customer service and made some noise but they can't do much. so i sent an email to one of the digi's customer service manager and cc the email to MCMC(SKMM). i demanded for an explanation and compensation, so hopefully they'll come up with some sort of rebate or something like that..

anyway for those of you who called and unbar your line, it will be barred again in 5 days. they can only unbar your line for 5 days period.
TSfruitie
post Jul 8 2009, 09:04 AM

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I did try talking to them via D' Chat, seems like the CS was not helpful at all. Kept asking me to wait till my July bill is generated. sleep.gif

What the heck. doh.gif
SweetPuff
post Jul 8 2009, 10:31 AM

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QUOTE(zftrans @ Jul 8 2009, 01:02 AM)
spoke to the customer consultant regarding this issue. apparently digi is 'recapturing' certain previous call charges/details which the billing department overlooked for the past few months..

this was done without any notice given to customers and some of us got our line barred without any prior notice and like myself this morning was wondering why is my line barred when i already made all the necessary outstanding payments..

so i called up the customer service and made some noise but they can't do much. so i sent an email to one of the digi's customer service manager and cc the email to MCMC(SKMM). i demanded for an explanation and compensation, so hopefully they'll come up with some sort of rebate or something like that..

anyway for those of you who called and unbar your line, it will be barred again in 5 days. they can only unbar your line for 5 days period.
*
So it means digi is billing us retroactively for stuff that was missed out the last few months?
TSfruitie
post Jul 8 2009, 10:41 AM

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QUOTE(SweetPuff @ Jul 8 2009, 10:31 AM)
So it means digi is billing us retroactively for stuff that was missed out the last few months?
*
It is very unfair for us, why must we bear for the mistakes they made?
If they can't give me a valid explanation, I'll raise this issue to MCMC just like what I did to Celcom, efficient and effective.
d@odao
post Jul 8 2009, 11:22 AM

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I just have a dchat with digi consultant just now over the charging of usage bwtween main and supp line...they seems to be helpful, and rectified the problem on the spot...but, the disputed charges need to wait until the bill is generated, then re-direct the bill back to them for investigation...hopefully the claimed problem rectified really solved already...anyway, digi CS quite helpful...
TSfruitie
post Jul 8 2009, 11:27 AM

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QUOTE(d@odao @ Jul 8 2009, 11:22 AM)
I just have a dchat with digi consultant just now over the charging of usage bwtween main and supp line...they seems to be helpful, and rectified the problem on the spot...but, the disputed charges need to wait until the bill is generated, then re-direct the bill back to them for investigation...hopefully the claimed problem rectified really solved already...anyway, digi CS quite helpful...
*
They are helpful but not the one I chatted with yesterday. Kept apologising and asked me to wait till my July bill is generated. These were the two things she told me. sleep.gif
d@odao
post Jul 8 2009, 11:30 AM

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QUOTE(fruitie @ Jul 8 2009, 11:27 AM)
They are helpful but not the one I chatted with yesterday. Kept apologising and asked me to wait till my July bill is generated. These were the two things she told me. sleep.gif
*
who is the person?...i dchat with this person, NAZREEN...
it kinda cool can do this online...since, i failed to get thru from dailling in to digi CS...

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