Maxis has done it again, over billing me for data usage eventhough i am on the RM88 plan and I am well below the usage. Apparently I did not activate the plan when I called them last time, of which I am 100% certain that I did because I made sure the CS repeated the confirmation. Right now, I am waiting for their manager to call me back. This is too much. Been a loyal customer of Maxis for 8 years and this is the kind of shit I get.

The 1st time this happened was in July when I activated the RM99 unlimited package (discontinued since) and overcharged for July, Aug and Sept because apparently it was not activated when I called up in Sept to ask about my bill. To cut a long story short, I told them to check back their voice recordings and the result of that was, they refunded me RM400 plus for overpayment.

I am not a person that checks the bill every month but from now one, I will because of what they are doing and how their stupid system works!