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 iPhone Data Usage Issues (Maxis, Celcom, DIGI), Usage & Bill diff - High bill charges!

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madnarc
post Sep 26 2010, 06:04 PM

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QUOTE(keenie @ Sep 26 2010, 05:58 PM)
Sunyen,

So its only problem to those who upgrade from old ivalue plan to new ivalue for iphone4?
Telco's policy is kinda complicated, and im new to Maxis.

Thanks.
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I think he means both of you upgrade from old ivalue to new ivalue as well as from any previous plan you were using to now.

Which probably means everyone who changed to ip4 will face the same problem.. right?


Added on September 26, 2010, 6:08 pm
QUOTE(JulietLY @ Sep 26 2010, 05:03 PM)
M ivalue plan 1 just got activated 7pm yesterday and  this morning there was message from Maxis saying my total usage are RM225,ie exceeded limit and payment have to be made within 24 hours. What a shock! See see my call usage are only 12 mins & Data usage are abt 60MB. Called CS, they asked me to increase limit at Maxis centre. Drove to TTDI Maxis Centre, the staffs have no idea of what is happening and just requested me to pay if I don't want to get it barred. Knowing that paying won't solve the issue, ie I might getting the same message tomorrow even payment made today, I drove to Sunway.

Understand from the staff at Sunway Maxis Centre, no billing details can be seen until the end of billing cycle. At the same time, the usage shown in the device might not be something reflective.

Temparary solution is making payment 1st & change to billing cycle to 28th so that can see the detail by then, off the cellular data and don't use anything related to networking until the problem investigated and estimated to revert in 3 days.

Pray hard... Hopefully this gonna be solved.
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I had the same issues but I called up the CS instead. DOnt pay first. You can tell them to unbar your line because its obviously a problem in their own system. I demanded it and the CS obliged and said they'll unbar within 2 hours.

I dont know what happens to the money you pay though. Anyone can advise?

This post has been edited by madnarc: Sep 26 2010, 06:08 PM
madnarc
post Sep 26 2010, 09:03 PM

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QUOTE(keenie @ Sep 26 2010, 06:43 PM)
@madnarc

U're upgrading from old ivalue to new ivalue?
Or subscribing a new ivalue?
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This is my first iphone so I was previously using just a standard Value 50 (with no data plan).

Just to update, my line got barred as well. I called up the CS and told them to unbar it and they did without any charges or asking me to pay my bill first. SO they did.

Anyway, another question.. SOmeone here said its the cellular data that is constantly incurring charges and this is not reflected in the iphoone counter. Is that true?

My phone bill updated at 1pm was RM331, and then updated at 4pm was RM349. But I clearly remember that between 1pm and 4pm my 3g AND cellular data was turned off..
madnarc
post Sep 28 2010, 11:05 AM

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Mine hasn't been fixed yet. Weirdly a couple of days ago it was showing RM369, then went down to RM352, and now its still at 352..

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