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iPhone Data Usage Issues (Maxis, Celcom, DIGI), Usage & Bill diff - High bill charges!
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lcwei85
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 Apr 25 2010, 10:32 AM
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Getting Started
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I facing the same problem too. My iPhone data counter just reach 400mb++but then maxis charge me at 820 mb. Normally my bill within rm 120-150. Till last month,my bill bcom rm 300++. I was shocked when see the bill. Go klcc argue but they just trust their system data counter. Just beginning of April till yesterday ,I already pay rm 300 for current bill bcos maxis going to barred my line due to data issue.
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lcwei85
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Apr 25 2010, 04:36 PM
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Getting Started
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QUOTE(TobbyChan @ Apr 25 2010, 12:15 PM) I used to maxis already..and I'm on 12 month contract for the iPhone..so I think I have to bear with it until the contract finish..  Its was my unbilled credit..but the thing here..I got 2 sms from maxis one saying my bill is RM 249 and another one come after that saying that it was RM 200..haha..I think this Monday gonna argue with them.. I believe from what I read from this forum that the data usage counter shudnt be in so much different with maxis counter since I didnt JB my phone..I am using wi-fi 5 days a week and I hardly YouTube-ing..maxis always try to suck up other people money..  btw..I'm a girl  I think is pointless u argue with them. I faced the same problem too. Their system sent me a sms said that I reach 80% of my credit limit which is rm200.then I paid rm200 on that day. Who knows the system sent me another SMS old me I going to reach 80% or my cr limit. Then I went to klcc to argue with them. They just show u how they calculate in their system then u will have no words to say. I even told them that I just use 420 mb ( dl and upload),they charge me at 800mb. Thus I had to pay extra rm 250,just for data. Everything is base on their system not our iPhone |
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lcwei85
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Sep 25 2010, 04:10 AM
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Getting Started
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I facing the same problem,too.Just got my iPhone 4 yesterday to replace my 3GS.But then my line got barred and CS told me that I exceed my credit limit.My unbilled amount up to RM280!I never exceed my phone bill over 150 and always clear my bill every month.Suddenly they said I exceed my credit limit.
Added on September 25, 2010, 10:21 amJust receive a message from Maxis."Sorry charging failed,we cannot subscribe package to you."Anyone receive the same message?
This post has been edited by lcwei85: Sep 25 2010, 10:21 AM
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lcwei85
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Sep 25 2010, 01:39 PM
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Getting Started
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Now I have another problem again,the sub line I applied yesterday,just less than one day,it sms to my brother said the it reach credit limit ,ask my brother to pay Rm110 !My brother just use for FB status update ,not even make call.Anyone facing the same problem here?
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lcwei85
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Sep 25 2010, 02:00 PM
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Getting Started
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I got an idea.Maxis CS said no customers complain about the issue.I hope anyone that facing the same problems give maxis CS a call and complain about it.
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