I would like to share with everyone my experience.

I am subscribed to the iValue 2 at RM 155 a month.

My first bill was RM 250 which was fine, I may have used a little more talktime than usual but its ok. The second month was RM 400.. which was shocking, and so I thought that my data usage was a bit higher and therefore I cut down. My third month.. after paying the bills in full... I got a bill for RM 720.

I flipped and called Maxis. After 3 days and 4 calls.. they still cannot tell me where the problem is.

Today, I lost my cool and screamed at the customer care on the receiving line because after so many calls, I was assured to get a call back from them to explain what the issues are within 1 hour (which did not happen). I waited all night and frustrated from the promise from them, I made a call only to give them a mouthful.

I am sick and tired of the charges but especially the poor customer service.

Do anyone know how much it will cause to pay off the penalty to end the contract and switch to another operator?

This is unacceptable.

I know a lot of Maxis staff are in Low Yat as well, tracking these forums...

I will contact CMC, Consumer Forum and all the regulatory bodied to highlight this matter. The charges are exorbitant, customer care cannot even explain what happened.

MY ADVICE.... To those interested in getting an iphone... DO NOT get the package from MAXIS. Buy the singaporean or any unlock iphones out there and subscribe to the unlimited data plan. You will be better off. I know this because I did that before. I was using a foreign Iphone on Maxis unlimited data... NO ISSUES what soever... Issues only started when I am on the "OFFICIAL" iphone package.

It makes no economic sense at all...

This post has been edited by inganokusari: Jun 1 2009, 12:31 AM

That is a problem.. coz my earlier plan has itemized billing.. but under the iValue... they told me that the details are not available unless I request to subscribe to them.

They even had the cheek to tell me that they might not be even able to give me the breakdown to my bills..