I would like to share with everyone my experience.

I am subscribed to the iValue 2 at RM 155 a month.

My first bill was RM 250 which was fine, I may have used a little more talktime than usual but its ok. The second month was RM 400.. which was shocking, and so I thought that my data usage was a bit higher and therefore I cut down. My third month.. after paying the bills in full... I got a bill for RM 720.

I flipped and called Maxis. After 3 days and 4 calls.. they still cannot tell me where the problem is.

Today, I lost my cool and screamed at the customer care on the receiving line because after so many calls, I was assured to get a call back from them to explain what the issues are within 1 hour (which did not happen). I waited all night and frustrated from the promise from them, I made a call only to give them a mouthful.

I am sick and tired of the charges but especially the poor customer service.

Do anyone know how much it will cause to pay off the penalty to end the contract and switch to another operator?

This is unacceptable.

I know a lot of Maxis staff are in Low Yat as well, tracking these forums...

I will contact CMC, Consumer Forum and all the regulatory bodied to highlight this matter. The charges are exorbitant, customer care cannot even explain what happened.

MY ADVICE.... To those interested in getting an iphone... DO NOT get the package from MAXIS. Buy the singaporean or any unlock iphones out there and subscribe to the unlimited data plan. You will be better off. I know this because I did that before. I was using a foreign Iphone on Maxis unlimited data... NO ISSUES what soever... Issues only started when I am on the "OFFICIAL" iphone package.

It makes no economic sense at all...

my is value 250...but my bills this two months is 400++.....before i buy i phone only 200++

wow my bill rose from 200 previous month to 280 in half months time.
My usual phone usage was only RM80 per month.

I have never used 3g and got pissed when my internet usage is RM230.
I gave maxis a call today and guess what they told me ? Everytime i use wifi i will also be using 3g.

Can someone verify this ?

You need to get your bill itemised. By not getting them itemised it is like giving them the license to charge you anything! Please get it itemised. Call 123 now!

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Added on June 1, 2009, 9:45 pm

A lot of iValue users does not realise that the iValue plan does not include SMS usage, International calls, Roaming charges and toll free numbers. That means if you are subscribing to iValue 155 and your itemised bill is as below :

1. Usage - RM10.00
2. Toll free numbers - RM30 by calling stupid tm net
3. SMS - RM55
4. International calls - RM40
5. Roaming charges - RM30

What you will be paying is - RM155 (even though you use RM10) + RM30 + RM55 + RM40 + RM30 = RM310.00 is what you will be billed. AND if you exceed your 1GB data usage you will be paying additional RM250 - so it is RM560.00 not inclusive service tax and value added charges.

And just to let you know if you dont pay your bill on time, the refund on the deposit will be on hold till you pay your bills promptly.

I should probably add that I'm inserting a data SIM card (the one that comes with the Huawei USB modem Maxis sells) to the iPhone. There was a massive Mac roadshow in Midvalley these few days and I asked one of the Maxis staff there. According to him, the Iphone does not recognise the data SIM card. Is this true?

@kenso77,
If I ain't mistaken the SIMs on those USB modems do NOT work the same as the ones we have on our phones.  They just don't receive or make calls.

sap sap sui laa
my call last month also more than RM20000