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 iPhone Data Usage Issues (Maxis, Celcom, DIGI), Usage & Bill diff - High bill charges!

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g3n0c1d3
post Oct 19 2009, 06:38 PM

hai hai... kazuma dayo....
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its also hard just to trace how much ive been using my data also. but i guess im pretty lucky since ive register for 500mb per month. i think i never exceed the 500mb eventhou i frequently use for surfing the net/youtube(on a moderate level) and using gps most of the time....
can our local apps developer develop sort of data tracer and collaborate with maxis about this? at least we know how much we're using every month.

even thou got cellular data on settings>general>usage, but its still kindda blurry and once u restore.... (like i did a couple of times....) i lost count of how much ive used and that's kindda irritates me a bit...
g3n0c1d3
post Jan 7 2010, 12:23 PM

hai hai... kazuma dayo....
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QUOTE(Lord_Ashe @ Jan 7 2010, 10:00 AM)
okay, almost 2 weeks in, i'm reporting my experience with the maxis 32gb 3GS on ivalue1 plan (500mb data monthly):

1) JBed, installed SBsettings
2) since I have wifi at work, 3G/EDGE is off via SBSettings
3) used FAKEAPN as well
4) disable all NOTIFICATIONS, PUSH, FETCH is manual
5) take screenshots of *100# (unbilled amount) daily

results:

as of today, 12 AM, my unbilled usage is RM 26.35 (unbilled usage on 28/12 - RM 11.00)

Cellular data counter has been static since 28/12 (when i bought the phone).

So far doesn't seem like I'm leaking data, but will monitor everyday.
*
im prepaid and was given 500mb/month for a year.... and trust me.... 500m is ALOT... i surf heavily, watch youtube, tethering to my macbook (when my streamyx was down), use gps, YM alot, and email push and fetching and i can assure u... not a single cent were divided from my prepaid credit.....

dont worry.... 500mb is more than enuff to cover the data usage+ can enjoy more surfing
g3n0c1d3
post Sep 26 2010, 08:53 PM

hai hai... kazuma dayo....
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hopefully this matteer would be settle around a month's time.... still could not believe i can used up my bills that high in less than 24 hours lol!
g3n0c1d3
post Sep 27 2010, 03:38 PM

hai hai... kazuma dayo....
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well... i didnt use much data at all... 5-10 minutes of LYN surfing for 3 days and i have to pay rm260....

i did pay.... but i do complaint at maxis CS, and she said that i will be unbarred until i received my bills...

3 days of usage.. less an hour call, not more than 30 sms, less than 10mb data and i got charge for rm260....

cool....
g3n0c1d3
post Sep 27 2010, 03:56 PM

hai hai... kazuma dayo....
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I know, u explained well, how ever, to think that ive been billed for rm260 for merely things is a bit absurd thou.
I only hope after this no more this crap. I can always pay rm3-400 a month but rm300 for 3 days? Thats just a bit sick man.
g3n0c1d3
post Oct 22 2010, 10:05 AM

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just getting hold of my 1st bill.... a couple of things and terms i dont understand but other than that.... i guess its all good... i was charge around rm88++ for 2 weeks of usage....

by the looks of the bill they already deduct the data but only the calls they still charge (around rm8++) but i do wonder since i got free call time and i didnt exceed the time limit.... (i am on ivalue2 which means i have 667minutes free calls to any telco...) but why still charge me?

other than that, i think its all ok on my side...
g3n0c1d3
post Dec 16 2010, 04:24 PM

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actually the only complain about maxis bills for me is that we cant see what we're using until the end of the bill cycle. which really pissed me off...



g3n0c1d3
post Dec 22 2010, 04:56 PM

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my unbilled amout last time
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g3n0c1d3
post Dec 22 2010, 05:28 PM

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QUOTE(ksleong88 @ Dec 22 2010, 05:05 PM)
What have you done to rectify the issue? I will make as many reports as i can until they resolve this for me. Its just ridiculous. I m appalled by the level of service Maxis is dishing out to us. Problem is that i have to be up and at the maxis center before they open in order to be the first few in line otherwise its hours of waiting before you get to your turn. Sigh...
vmad.gif
*
after a few hours it turns to normal... but on 19th my unamount bill was at rm400++ and i was barred. i was so pissed off and call the CS and she can only unbar my number and cut my bill on 21st. still pissed, i wrote an email to maxis complaining about this high surge of mine.
that afternoon Maxis representative called me and asking about the situation. i told her and express my dissatisfation to their system which she agreed. we talked about half hour regarding the issues and promised to settle this as soon as possible.
just today i checked my unbilled amount and voila.... it turns to rm70 again....

unbarred the line for me wont settle the cause of the matter. im still waiting for my bills at the maxis portal.

the other thing about maxis billing which really pissed me off is the fact that they charge our usage 1st and at the end of the bill cycle only then they'll calculate how much the actual bill is...
so imagine if i already use 700mb which i am now in iValue2 which means im entitled for a free 2gb usage permonth and they charge me on normal charge.... its freaking crazy man.....

just freaking mad i tell ya
g3n0c1d3
post Dec 23 2010, 10:08 AM

hai hai... kazuma dayo....
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lets put it this way...

every month i have to make that call because my line was barred. and then when my bill was released, and i see nothing wrong about it.... and i was charge half of the unamount bills.

note that the problem lies when maxis calculated all of our usage and after at the end of the bill cycle, they recalculate the supposed free calls, the free data n the free mms n sms.
so if i have rm300 credit limit, not until next month im sure i'll be barred again.... and take note this is not the 1st or the 2nd, this is the 3rd time already....
even the maxis personel agreed the bill system is sucked.... sucked because u cannot monitor ur own current bills, u current data usage and best of all, even themselves cant monitor UNLESS the bills comes out. if the bills come out, i know lar how to see... no need for them to see

simply put its like "shoot first, ask question later"....

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