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 iPhone Data Usage Issues (Maxis, Celcom, DIGI), Usage & Bill diff - High bill charges!

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fiseel
post Jun 2 2010, 02:29 PM

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I wanna sound out my frustration!! (still half way thru reading the thread. I have signed up for an iphone 155 plan on 22/5/10, saturday, and due to my billing cycle starts on 28th everymonth, they mentioned that instead of the full 1Gb entitlement, they would pro-rate it... fine, today when the bill comes, I got a shock!! coz for the 1 week usage i need to pay an extra RM230!!

I have called maxis, but their staff said, they can't get the details of my usage! (crap, the bill is out, but the details are not out yet? are they plucking the figure from sky??!!) arrghhh

The bill shows that i have used 256,736KB during the 1 week!!

Anyone can help?
fiseel
post Jun 2 2010, 04:28 PM

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QUOTE(triple02 @ Jun 2 2010, 03:30 PM)
Hi fiseel...

did you immediately start surfing on the Iphone and downloaded any apps from App Store? or tether with your SIM after u got it?  because from what i got from this forum and those Maxis guys ,
the IValue plan might take from anywhere from 5-24 hours for it to be activated, If you did then i guess your data charges was on a pay-as-you use basis and hence why the charges. infact the Maxis agents told me the same thing that it'll be prorated and to be careful with the data usage till the next billing cycle

What i did was i called the Maxis Center to confirm that they have activated the plan before i started using my Iphone. which was the following day, only used it to confgure it in ITunes and get it synced up properly. Got mine on the 28th May and my billing cycle ends every 16th  infact im still using my old phone not till my next billing cycle im gonna use it for calls and the usual stuff. using it via Wifi at home and downloaded a heck load of stuff.Its a very expensive Ipod Touch for the moment and my data counter is still 0 Kbytes  all without the Sim inside laugh.gif
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Nope i didn't immediately use the phone for surfing n stuff on the iphone. I got it around 7++ and i did call up maxis around 10+pm at nite to confirm that they have switched my plan b4 i started using the phone. And then i didn't use it to download itunes or stuff, basically i just use the phone, go to the app store and download a handful of free apps! I only configure the iTunes on Monday, (got the phone on sat) when i am in office with the WIFI service available. As I was worried about the pro-rated entitlement, i did use it with care, i normally download those apps when i have WIFI connection, in office n at home. I only use the mail for a few days and then delete off the a/c, didn't on facebook nor messenger. even safari also just browse maxis n some blog just to test it out. didn't use it heavily on youtube but only watched once or twice only .....

Anyway I have asked them to give me a breakdown of usage.... which till now no feedback from them yet (coz they say have to wait for the detailed usage report to be out....bla bla bla) and yet i receive an sms saying that my case has been resolved and ask me to rate their service! when i call to complaint that the case was not resolved, they mention, the case is consider resolved as later the CS staff would open a new case once the detailed report is out!! I just think that they want to close the case so that it satisfied their SLA!!

fiseel
post Jun 2 2010, 05:34 PM

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QUOTE(triple02 @ Jun 2 2010, 04:47 PM)

whats your Wifi signal strength? coz its been reported that at times when your wifi signal is low, the iPhone will engage the 3G services to ensure there is a stable connection and that eats up the usable data, youtube also? hmm probably could be that also since we dont really know what is the video size that we are watching...im saying definitely it is but my suggestion...
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The WIFI strenght are normally very good, full 3 line. But am just wondering, for certain location (with no WIFI), i couldn't get 3G connection, and it was connected to EDGE (coz i can see from the E sign) will this affect the charges? I thought with Edge u will only get slower speed, is this the case?

Anyway, i dunno how to trace the video size.... lenght of video is 6:29 this is the link http://www.youtube.com/watch?v=GRxvNhlS4V4 (something to talk about the space saving furniture) maybe someone could enlighten me on this?

Thanks
fiseel
post Jun 2 2010, 06:59 PM

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QUOTE(Mackiddo @ Jun 2 2010, 06:14 PM)
the video you watch is 23.8mb which works out to be rm238, based on 1mb = rm10
for rm238 you could have 400+ lanun dvd titles  rclxms.gif

EDGE is slower than 3G but you are charge on data not speed.
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i should have around 200MB for the 7 days usage ler.... i have been trying to recall and this is the most possible culprit for taking up the data. coz other than that, i just use it to download some free apps

i am still waiting for maxis to revert to me what actually went wrong, coz most of the time, i am using the phone for calling only


fiseel
post Jun 7 2010, 06:24 PM

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Can use the "enable 3G" setting to off the data usage?
setting < general < network

Or for this option, 3G is off but Edge will be on?

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