Sep 27 2010, 08:08 AM
QUOTE(JulietLY @ Sep 26 2010, 05:03 PM)
M ivalue plan 1 just got activated 7pm yesterday and this morning there was message from Maxis saying my total usage are RM225,ie exceeded limit and payment have to be made within 24 hours. What a shock! See see my call usage are only 12 mins & Data usage are abt 60MB. Called CS, they asked me to increase limit at Maxis centre. Drove to TTDI Maxis Centre, the staffs have no idea of what is happening and just requested me to pay if I don't want to get it barred. Knowing that paying won't solve the issue, ie I might getting the same message tomorrow even payment made today, I drove to Sunway.
Understand from the staff at Sunway Maxis Centre, no billing details can be seen until the end of billing cycle. At the same time, the usage shown in the device might not be something reflective.
Temparary solution is making payment 1st & change to billing cycle to 28th so that can see the detail by then, off the cellular data and don't use anything related to networking until the problem investigated and estimated to revert in 3 days.
Pray hard... Hopefully this gonna be solved.
I have the same issues, previously i am on blackberry unlimited of RM120 per month, converted to iphone on 24th 9pm, got a message on 26th sept 9 am saying i have exceeded my 3GB allocations. WTF!!! 2 days usage already exceed how to continue to use? Most of the time i use wifi, only on are occasion i use their 3g networks. Checking on the usage in the i phone, download data is only 19mb, sent data is only 1.8 mb.Understand from the staff at Sunway Maxis Centre, no billing details can be seen until the end of billing cycle. At the same time, the usage shown in the device might not be something reflective.
Temparary solution is making payment 1st & change to billing cycle to 28th so that can see the detail by then, off the cellular data and don't use anything related to networking until the problem investigated and estimated to revert in 3 days.
Pray hard... Hopefully this gonna be solved.
I've call customer service, they said based on the msg i received it should means u have exceeded and they can't see my details until the month end billing which is 28th. Frustrated i drove to Maxis KLCC, waited another hour in the queue and got the same answer. they say the new plan is prorated, which is fine. but based on my allocation, if i have 3GB , then it should be 3000mb/30days=100mb per day. So if i have activated on the 24th, i should have 5 days on the new plans, meaning at least 500mb. They said they will lock down the notes and ask me to call again when received statements on the overcharges....
Well i am continue to use my data plan, if they were to overcharge me, i am definitely going to complaint to consumer complaint ....................
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