NEWS HIGHLIGHT

I have been using the iValue plan 100 (500 MB data plan) and iValue plan 155 (1GB data plan - got two plans under me) for the last 2 months.

First month bill not a problem. However on the second month when I received the bill I got a shock of my life that they charge me RM250 extra for my iValue Plan 100.

You see, we have been very careful when it comes to using our datas - to not exceed them always checking on the settings > general > usage on the iPhone.

My last month usage for the plans were 420 MB (for iValue 100) and 320 MB (for iValue 155) - from checking the iPhone usage BUT when the bill came - my iValue 100 was 580 MB however my iValue 155 was correct at 320 MB.
I have to pay an additional RM250 for the 80MB!

My question is that if there was a variance between the iPhone usage indicator and Maxis billing, it should be +/- maybe 50 MB but the variance is a whopping 160MB!!!

I complained to Maxis and one of the staff couldn't understand what I was talking about and just say that it was cheap already. Wah, damn irritating man when talking to her - seems like it was the time of the month. Slammed the phone down and called another staff - This one wrote in a complain for me.

Have anyone of you face this problems as well? Is there a big difference from your iPhone usage indicator compared to your bill? Feedback appreciated.

This post has been edited by yewjin: May 22 2009, 10:22 AM

how you track you data????
i think you have the same problem with the guy...
Please refer to the page

scary la... duno wan to buy or not now...

iPhone has a setting where you could track your data usage. The variance between maxis bill and the usage on the iPhone is a whopping 160MB!!!

the 500mb data plan includes both download and upload... so gotta make it clear... the 420mb u used on iValue 100 is purely downloading or including uploading?

Maxis is like turning our data taps without us knowing and asking to pay RM250! Some more say RM250 is cheap - damn the customer service lady - I hope her management hears our conversation on how dump she sounded.

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Added on May 21, 2009, 11:59 amIt is inclusive of uploading as well. We have proof to show - The thing I am trying to stress is that 160MB difference is just unacceptable. If +/- 50MB then I understand... And if we really exceeded the usage and shown on the iPhone then no choice la... have to pay... BUT THIS IS NOT THE CASE!

This post has been edited by yewjin: May 21 2009, 12:00 PM

luckily i read this post.. i'm under the iValue 100 also.. din use much data though.. if normal surfing 1 month need around how much MB? no youtube, no downloading..

upload and downloading...
how much is the uploading???
not much isn't it?
Iphone can track all???

Yes iPhone can track all uploading and receiving of data under SETTING > GENERAL > USAGE

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Added on May 21, 2009, 12:06 pmDepends really I use about 320 MB a month for games, internet surfing, youtube, push mail, fring and cydia

This post has been edited by yewjin: May 21 2009, 12:08 PM

u use safari only for data or other apps as well?? could it be some usage are not tracked in the iPhone?

I use quite a lot of apps actually. Any software or anyway to track the usage other than iPhone's tracking?

This post has been edited by yewjin: May 21 2009, 12:10 PM

This is my 3rd month. On the first and second month I use, I dare not download much. I use it to only read email, read newspaper, read forums and see some articles. I only managed to clock 57mb of usage, wasted. Now, I am downloading pictures and files, sud be more.

your apps contain ads?

No ads...

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Added on May 21, 2009, 5:33 pmHere is an interesting article on Optus and my related issue :


iPhone bill shock hits Optus
Suzanne Tindal, ZDNet.com.au
21 August 2008 05:27 PM
Tags: optus, iphone, mobile, vodafone, bill, data, plan, customer

Like Vodafone, Optus has started to receive complaints about iPhone billing problems relating to excess data charges.

Yesterday Vodafone revealed a number of customers had been hit with larger than expected bills after the carrier had not correctly transitioned them onto a new plan when they purchased an Apple iPhone.

Today one Optus customer told ZDNet.com.au that he had received a $693 bill with large data excess charges, despite the fact that he was on a $79 monthly iPhone plan with a 700MB allowance per month, of which he had used under 100MB.

The customer called the Optus call centre, where the operator tried to explain the extra charges away with pro-rata data limits. The theory was that because he had only been billed for part of the month he only had a portion of his 700MB allowance.

However, the bill covered around two thirds of the month, which meant that the under 100MB usage the customer had clocked up would have been within the allowed data usage.

After a second call, Optus discovered that he was still on his previous GPRS data plan, having not been correctly migrated, although the voice plan had been. His bill was reduced to just under $90.

However almost $130 was charged to his bank account when the time came to pay, which he has not yet sorted out. The customer speculated that with the bedlam on the day of signing up, human error could have caused him to have not been migrated to the correct data plan.

Optus declined to comment on how widespread the issue was.

This post has been edited by yewjin: May 21 2009, 05:33 PM

@ yewjin

did you jailbreak your iPhone to enable VOIP services over the 3G network?

yes I did. Why?

i suspect (mind you suspect) that your extra data comes from there.

VOIP services are never never never never never meant to work over the 3G network. hence by jailbreaking it, you are already bypassing the system and it is no surprise that your usage didn't cloak on the iPhone's counter.

Thank you but like I mentioned in my first post I have 2 iPhones with both iValue plans from Maxis.

I used a lot of Skype using 3G with the iPhone that did not exceed the data plan. However the other iPhone which did exceed by 160MB rarely use any voip - however I noticed that we use alot of FRING on it. Could FRING have not clock in the datas used?

if you are using the VOIP service via fring, the consequences are the same.

once maxis has determined a course of action, for your case, i highly recommend that you remove the term "scam" from this thread's title.

it is extremely misleading and doesn't hold any water to a certain extend.

Actually you did use more data, so you pay more when you use more.

At time like this.. I love my Digi EDGE.. slower but unlimited for RM66 only.

Yes but your theory has not been proven. The data plan I used for skype over 3g proofs to be correct on my phone usage indicator and bill. Why the huge difference when it comes to fring which is used only for messaging and not voice.

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Added on May 22, 2009, 1:56 amWell it hasn't happened to you. Just imagine being billed for calls that you did not make. Or being billed rm250 more when your phone says you have not met your data plan. Imagine one day when you thought you have only used 100 mb but being billed for 2gb. Are you going to just keep quiet and pay and do nothing? Sorry I need to voice out some how else we would all be blindly surfing or making skype calls and at the end of the month slapped with a huge bill.

For now I am presuming that maxis has miscalculated on my usage because I have two maxis iPhones - almost the same data usage or type of application is being used. Apparently one does not match the bill received.

You are right it is improper to use the word scam but a particular cs lady in maxis just pissed me off. Will take it down once a friend of mine in maxis has investigated on this. But seriously this kind of events is happening all around. In the mean time I will leave it on to tell users to go below about 200mb of their monthly data plan just to be safe.

This post has been edited by yewjin: May 22 2009, 10:13 AM

This happened before and have been ongoing for quite a lot of people. I myself had been billed wrongly on data usage due to change of plans so I'm not surprised for something like your case to happen as well.

What you can do is, be consistent and keep calling up the maxis call centre (every 1-2 days?), keep track of the calls (time that you called and what you have told them) since there's recording going on during the conversation. Once they manage to escalate this to a supervisor/manager/whoeverthinksthattheyhavehigherauthority, they will search back the recording (yes every call are recording whether u like it or not) and get a better understanding on the issue. Do becareful with Maxis terms, when this case drags on for weeks and you pass the billing payment date, they MIGHT (<-- read pls) cut off ur line and saying that you didn't clear your bill (Clearly, Maxis internal team doesn't communicate to each other at all).

Seriously, I'm not bad mouthing Maxis nor i dislike Maxis (8 years with Maxis now and I'm happy with their services and products) but human errors plays a huge role in escalating and also getting problems fixed.

Just my 2 cents anyway, take it or leave it.

All the best to you TS.

Finally someone who was in the same predicament as me. Thank you Derlin for the valued advise.

after all of this thing.. make me want to take the idata plan..
shit happen.

as i precaution, i used to ask frens to pay rm 8 for the 5mb plan

TS, i believe the iPhone's data counter is not accurate. It was probably meant to track data movement in Safari, App Store and iTunes or any other default iPhone apps.

When you JB and use the 3rd party apps, there is a possibility that the data counter does not track the data use by those said apps.

Again..this is one possibility.

This could be true poyol but I need feedback from guys who have jailbreak their iPhones & use 3rd part apps - and whether their counter differs from their bills or is the same. It is the only way we would know if the iPhone data counter can be dependable to track usage - if not what is the variabce - 100MB / 200MB? Else we will all be very afraid to use surf / chat or even play games - afraid that we may exceed the data plan rate.

This post has been edited by yewjin: May 22 2009, 10:10 AM

yewjin: sorry I can't help you with that as I'm on the unlimited data plan. So I don't bother tracking the data usage anymore If you are a heavy user you might want to consider going unlimited

the 5MB on an iPhone is nothing. The iPhone can suck 5MB without you knowing in a couple of minutes.

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Added on May 22, 2009, 10:21 amYes the unlimited plan is the way to go... the RM250 paid - it could already pay for 2 1/2 months of unlimited Data with maxis.

This post has been edited by yewjin: May 22 2009, 10:21 AM

i also sign for ivalue RM100..but not sure for the first bill how yet.
but i hate all the telco..i got 1 number is digi before,for the last bill GPRS charge me RM80++ ..but im using for tat time is SONY Z610i..how come i online for lanjixx phone?if let say i press wrong button also juc downloaded few kb only.i make compain to digi also cant wawe the GPRS ...then i change to maxis..

maxis more shix ! first month bill got problem oredi.i sub line to my gf,we got 40hours free call time.im get RM80 for me 50 gf 30 ..we seldom use it but the first bill come is RM180++.. feel to change SINGTEL ==...

hahaha... I have heard stories where people in singtel got a bill of SG15000 for data usage. So basically we have to be very careful when it comes to telcos. Got to know your rights and what we are allowed and not allowed. The maxis bill is pretty long and complicating journey to look into but it is best to scrutinies it.

you are wrong... you only get 20 hours free between you and your sub-line not 40 hours...
i got 3 lines family plan only get 60 hours... 20 hours free between us... A-B, B-C, C-A
i've been using Family plan not long after it launch...
do you ask properly... the 1st new line bill sure got charge for connection or something like that...
cheers...

This post has been edited by michael9413: May 22 2009, 11:18 AM

the thing is they dont have a proper tracking system for ivalue plan or 3g... i found out the USAGE is covered some of my download usage through WIFI as well. it went up from 1 to 2 GB in few hours

just wonder how much for d unlimited data plan?
according to d new idata plan rm99 onli allocate 3gb

I had almost the same experience as Derlin did.... but my case was the SMS subscription issues (like those 32332 numbers).
I never subscribed to any of those 3rd-party numbers' subscriptions, but I was billed several consecutive months of those SMS received.

Things just happened, and I had made a lots of calls to Cusotmer Service to ask for rebate of those money, as I never ever used it.
Months after months... those accumulated SMS money became nearly RM80, and my previous months money was never rebated at all.
After 1st or 2nd month of tracking my bills, I noticed that Maxis was never actually taken any action towards my complains. Therefore,
I recorded down all my calls log (what date, what time, who attended my call, what issue I reported etc.).

On my last call to Maxis Customer Service, I made another complain again towards my issues, and almost every month I received the
same feedback from their Customer Service, which was my rebate will be given back in the next month bill (which they never had previously).
At last... I could not stand them anymore, I just told them (kinda threathening) "either you rebate me on my next billing, otherwise I will terminate all my lines (I had total of 8 lines)".

So, the next time, FINALLY I got back all my rebates... After that, I terminated all my lines also due to my personal reasons.
That's my experience with Maxis. I believe such situation happens everywhere, any telcos due to their lack of communications within the dept. or company.

Cheers... Hope you will be more careful of your own usage, otherwise switch to UNLIMITED plan for safety

This is well known make sure u turn off your data pushing in your iphone settings when u doesn't need it. The iPhone it self always push for latest app updates, emails and weather... so bare in mind, u never know how much it will use. Luckly i'm also on Digi unlimited plan =p. Loving it when using map!

i really hate Maxis.. simply charge customer with no reason.. asked them to show me the prove.. but can't able to produce then told me to see their manager if wanna rebate..

This post has been edited by angelheart: May 22 2009, 05:10 PM

Hi guys,esp Yewjin..

Yup,I am also on iValue 100 and I was hit pretty hard by the data charges.Here the story...
14/4 - Got the Iphone and signed up iValue 100.00 only
16/4 - Signed up unlimited data plan ( very lucky I signed up )

Was happily surfing till 14/5 when I cannot sms/call out. Called up 123 and was informed my line was barred as over usage. As I have yet to receive their statement,I ask them to fax over and got the biggest shocked of my life....which is on 15/4,their system shows I incurred 2,000.00 over MB on data service, from 5pm to 8 pm,same day.

I complained to Maxis Kota Bharu staff and show them my Iphone data usage from 14/4 to 14/5 was less than 450MB. That why luckily I signed up unlmited data on 2nd da otherwise god only knows my utter frustration.

Since they are the king,I just paid up to get my line unbar and complained again to 123. Also sms them their service rating as 1 (very horrible).
Till now it is still unresolved....

This post has been edited by NXaqua: May 22 2009, 09:15 PM

My guess is to call them every other day to ensure that they look into this issue.

Some of the MAXIS CS are really unhelpful. I keep dropping the call and calling 123 again if ever I noticed the CS executive seems blur or unfriendly but there are some who would really go all of their way to help you out. Keep trying NXaqua. We as customers have the right to dispute and not blindly pay what they bill us.

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Added on May 22, 2009, 8:15 pmyeah WTF? isn't the RM99 an unlimited plan? Now they are saying pay RM99 and get 3GB only. Frankly I know some applications on cydia can use up that 3GB in no time.

This post has been edited by yewjin: May 22 2009, 08:15 PM

from my years of using different network providers (both local and abroad), calling the respective customer service is only useful and effective to a certain extend.

i will give my own personal take in regards to this. if you are calling to make simple inquiries in regards to call plans, latest offers et cetera, calling them up is sufficient. having said that, anything more complicated and if it remains unresolved, it is best to head to the main (observe this term) branch.

in this case, yes you may see a lot of maxis branches, but they are not operated by maxis. they are merely agents with mandate handed out by maxis. hence, it makes more sense to go to the flagship store in klcc. patronise the store during office hours when a manager in charge is more likely to be present. only a personnel with authority has the level to escalate your concerns to the correct channel.

i'm not sure how maxis works, but major network providers around the world, typically subcontract their customer service to a (if not a few) company which specialises in providing these telephone supports. whilst this idea sounds fool proof as it benefits both parties economically, but it also poses some distinct flaws. since these customer service providers are third parties and not directly linked to the network, there are some issues which can prove to be sticky and complicated.

furthermore these consultants are usually part timers and being inexperienced, they can only convey to you what is stipulated on their userguide in front of them. no one can anticipate out of the ordinary, and therefore solutions to that problem may not be embedded in their userguide. of course a good trick (as mentioned above), is to call a few times until you encounter someone more experienced or more ethically responsible to find out or escalate the issue for you.

however when you are paid like crap, and expect to keep your cool with immature and inconsiderate customers yelling profanities at you the entire day, it is not difficult to put yourself in their shoes.

i know this fact for sure, because my ex girlfriend used to work for this so-called third party provider on behalf of vodafone uk. my current provider in australia is virgin (or optus) and their customer service is based in philippines FYI.

i really really really have no idea on how you guys cannot ultilise 3GB on the iPhone. in a place like australia, where there is no such thing as unlimited internet bandwidth, i haven't seen anyone in the local forum complaining about insufficiency.

personally, i'm subscribed to the 320MB bundle (and my iPhone isn't jailbroken, hence i cannot do any VOIP or tethering) and i'm finding extreme difficulties to finish my allowance.

interestingly, i patronise forums (and even moderate one), read news, e-mails corresponding, IM chatting, download podcasts (thrice or more a week) on a daily basis without bursting my limit. not wanting to put this to waste (yes i'm chinese and hence the kiasu gene is embedded deep inside me), i refrain myself from using the university network as they charge me for using it (yes internet is indeed serious business here)

This post has been edited by nokia2003: May 22 2009, 09:03 PM

Hi guys,

Last but not least about Maxis 3G service over in Kuala Terengganu or Kota Bharu, I can describe only 1 word : really suck as the line is like yoyo as they just came in last 1 year plus or so.

That why when I bought Blackberry Bold outright (means without plan)from Maxis,I signed the unlimited data with Celcom. At least their 3G line is stable though their service is pretty much the opposite.

Conclusion here : we can't have the best of both world...That is Malaysian for us...

im using digi, i forgot to off edge and gprs, then suddenly they sent me a message telling me my gprs usage has reached tier 2, wth

The Settings > General > Usage > Cellular Network Data in the iPhone is correct is it not?
I'm always worried about accidentally using the EDGE network.

P.S. aren't you a moderator?

http://forum.lowyat.net/index.php?showuser=62263

I think you might have gotten yourself confused with bryanyeo87

Anyhow , I do hope someone comes up with an application to kill data connection

even IF someone did, it wouldn't pass through apple's approval before it can be released to the public

This post has been edited by nokia2003: May 23 2009, 10:46 PM

Oh sorry..
Which is why it's so tempting to jailbreak...

i cancelled my data calls....better before its too late ...spending too much already

When you say data calls, what you refer to ?

The Settings > General > Usage >

do we nid to manually reset this every month ?

I think we should. So we can keep track our usage amount. Bear in mind USAGE amount here is NOT INCLUDED WIFI usage. So it's good.

I also over use this month, so my bill is RM 418 !!! and my data charges is RM250 already. So really need to becareful coming month

Hi you sure it is NOT INCLUDED WIFI usage? Mine up to 8GB last month. I was shock as well, i connected to WIFI most of the time, at home, at office.

Fortunately, i just received this month phone bills from Maxis, it shows i only utilised 120MB only.

Can anyone confirm with source that the data usage displayed on the iphone settings are all data usage used on the iPhone. Does it include wifi and does it monitor usage on all applications.. n not just the default iPhone apps. I'm not talking bout a JB phone.

I got many problems with Maxis after Maxis officially released the iPhone in Malaysia. I didn't get mine from them and still, there's a few annoyance. After a while, I couldn't take their bullshit anymore, so I changed to DiGi. Been a smarter choice for me so far.

bro screenies of your usage screen to prove?
i'm abit skeptical on your statement

This post has been edited by =Hanxz=: May 24 2009, 06:27 PM

good point, =Hanxz=. i missed that post completely

usage of 8GB on the iPhone (as much as the actual iPhone memory capacity)? aku tengok p0rn kat my iPhone hari hari pun x melebihi had aku.

to be able to surf that much, not only that i need to have such data bundle, but also a need to be glued to an electrical socket perpetually for juice.

my data transmission for so long also belum lepas 1GB yet
let's just see whether he replies or not lo

and i hope its not photochopped images
and to the others contemplating about the usage meter of the iphone, AFAIK it records data that is transmitted via EDGE or 3G or GPRS

try streaming a youtube video via wifi and see whether it records the usage or not, a normal 3-4min video would make up about 10++ mb

Bro, you can press *100# to check out how much youve spend what. Its already accurate there.

if i'm not mistaken (as been told by many customer service consultants), those records are typically 1-3 days late.

only those subscribed to prepaid services will obtain real time results (for very obvious reasons of course)

Whaat? Noooo. Mine update everyday. If yours is slow. Then try calling 123.

of course it is "updated" everyday; as it is being purged from previous.

anyway i'm not with maxis at the moment now.

Purged? what ya mean by purged? When i call 123 and ask them about my current usage amount it is the same as when i key in *100#.

It does not include WIFI..you can try it for yourself. Sometimes when your 3G and WIFI is turned off it utilizes the EDGE...so be careful ...

Yeah, It doesn't include WIFI usage. That's why i over used last month DATA usage bcoz i also thought include WIFI usage. End up with this huge BILL !!!

You're dead.

When it comes to pay per usage (for each KB above a particular cap of a package), Maxis can always overcharge you, and you can say nothing about it because you can't keep a tangible evidence of how much data EXACTLY that you have used.

Yes, if you allow Maxis to indicate your bills without your OWN supervision, you die.

This post has been edited by Deadlocks: May 24 2009, 09:34 PM

Before begin test


After using 300MB+ via WIFI do DL Podcast and Safari


After 30mins of playing CozyQuest via EDGE. WLAN turned Off.


So this more or less confirms that the usage shows over the air cellular data transfers and does not include WIFI.

Yes, I can confirm that since day one. WIFI usage is not will not be 'counted' in that counter. Also, the OS is pretty smart to prioritize on WIFI whenever it is connected an access point and the WIFI symbol is displayed. By the way, there's a reason why the counter is called Cellular Data. So it must have meant to only count data uploaded/downloaded off the cellular net. WIFI is not cellular.

^ somehow pictures speak a thousand words.. and are more convincing...

I thought theres unlimited usage , where you just have to pay a certain amount a month

can't it be off?

99 a month which is what i'm paying, but none of the "reasonable" maxis iPhone plans had any option of unlimited usage.

easy la... use the ivalue plan's sim card put in old version phone such as 3310 so that u wont use the 3G and use to make phone call and sms only.... thn use hotlink sim card put into the iphone so u can control the usage.... ^^

how bout 3G/ Edge rate ah? i just use it for maps, routing,gps.. suddeny it sucks all my credit. is dat really expensive? one more question, does maxis hv unlimited usage?

You can turn off 3G but not EDGE..unless its a jailbreak one, I guess

Have you tried it ??

I don't think there's one with unlimited usage, they give u a limit and if you overuse u have to pay the extra

there is a unlimited usage for rm99... u have to sign d ivalue plan top up with tis rm99 unlimited plan

They only give you 500 MB for that one. You have to pay the extra

http://www.maxis.com.my/personal/iphone/rateplan1.asp

Or do you mean the 3gb for iData plan?

This post has been edited by russ: May 28 2009, 04:18 PM

nope not related to iphone.. idata plan onli locate 3gb
u look into d 3g package there is 1 unlimited plan

Agreed with kokocrun..I am on iValue 100 plus RM99 for Unlimited Data Plan. Yup,double check my bill and there is no other charges reflected for data...though I was hit by a whopping 2,000 MB data usage charge on the 2nd day...

This post has been edited by NXaqua: May 28 2009, 06:03 PM

oooh i c....thanks for the info

Yeah I can also confirm that network usage in iphone will only show cellular network usage.

I'm on ivalue2, with wifi@home 1GB is a lot&it seems almost impossible to finish

Hi guys,

Just off the phone with Maxis CallCenter 10minutes ago in regards to my complaint on the excessive data usage (2K MB over 4 hours on the same day vs 460MB or so for the whole month,displayed under the Iphone's usage).

Their final respond : The data usage displayed under Iphone's usage needs to be reset daily in order to get accurate reading.But since I was not advised during the purchase of Iphone nor was it stated in the agreement,they have agreed to allow me 50% rebate in next month bill.End of my complaint.

dear all

i would like to share my experience with you all, even though i am using celcom as my telco service provider, however it does reflect the same thing...

as steve jobs would define iphone as "internet communication device" when he first introduced the iphone years ago, iphone does heavily depends on internet. you can see clearly all the native apps such as wheather, maps, youtube etc, that will constantly try to connect to the internet where ever possible to update etc.

personally i also face the same experience after switching to iphone 3g after 2 and half year of SE w810i. the different reflects in my bill really crazy as i dont realize of using such a huge data, and at the end have to pay for almost rm200-300 just for data.

while im not so sure about maxis, but bear in mind, that iphone itself is a real data sucking device, so be wise when using it..

I would like to share with everyone my experience.

I am subscribed to the iValue 2 at RM 155 a month.

My first bill was RM 250 which was fine, I may have used a little more talktime than usual but its ok. The second month was RM 400.. which was shocking, and so I thought that my data usage was a bit higher and therefore I cut down. My third month.. after paying the bills in full... I got a bill for RM 720.

I flipped and called Maxis. After 3 days and 4 calls.. they still cannot tell me where the problem is.

Today, I lost my cool and screamed at the customer care on the receiving line because after so many calls, I was assured to get a call back from them to explain what the issues are within 1 hour (which did not happen). I waited all night and frustrated from the promise from them, I made a call only to give them a mouthful.

I am sick and tired of the charges but especially the poor customer service.

Do anyone know how much it will cause to pay off the penalty to end the contract and switch to another operator?

This is unacceptable.

I know a lot of Maxis staff are in Low Yat as well, tracking these forums...

I will contact CMC, Consumer Forum and all the regulatory bodied to highlight this matter. The charges are exorbitant, customer care cannot even explain what happened.

MY ADVICE.... To those interested in getting an iphone... DO NOT get the package from MAXIS. Buy the singaporean or any unlock iphones out there and subscribe to the unlimited data plan. You will be better off. I know this because I did that before. I was using a foreign Iphone on Maxis unlimited data... NO ISSUES what soever... Issues only started when I am on the "OFFICIAL" iphone package.

It makes no economic sense at all...

This post has been edited by inganokusari: Jun 1 2009, 12:31 AM

Oh shoot, sorry to hear that. AFAIK, Singapore & Malaysia share the same batch model. I think it's just the blood-sucking plans that affects you.

yes, thats why he say buy the SG iphone, and subscribe the unlimited data plan from maxis which only cost rm99 per month (or celcom one at rm68/98) per month

so in total, your bill wont get a crazy amount like rm720

my is value 250...but my bills this two months is 400++.....before i buy i phone only 200++

tats y i took da unlimited offer...
even though i noe i wun be using as much, but i knew i wudnt be charged excessively

wow my bill rose from 200 previous month to 280 in half months time.
My usual phone usage was only RM80 per month.

I have never used 3g and got pissed when my internet usage is RM230.
I gave maxis a call today and guess what they told me ? Everytime i use wifi i will also be using 3g.

Can someone verify this ?

This post has been edited by lazarus7247: Jun 1 2009, 01:15 PM

if maxis said tat wifi wud be charged...they hv gone nuts...
if u dun use 3g, use bosspref or smting n off u 3g, edge,...shud help da pocket...")

they told me as long as there was a connection to wifi, i would also be charged in 3g i told them to switch off my 3g etc already.

that's plain nonsense.. how can wifi and 3G be lumped 2gether? totally different things! they dun know what they are talking about most of the time... to be 100% sure just do what harmeet suggested, use bosspref to disable EDGE or 3G. but the only thing is need to jailbreak... i'm using iphone 2G and using bosspref to disable EDGE, so far no problem, only use wifi, and the cellular usage meter doesn't go up also..only when i really need internet on the go i'll just enable EDGE again.

It seems that I am not the only one who is having this issue when I first started this thread.

Ever since I complained to Maxis with regards to the inconsistency of the data usage and billing me an additional RM250 - they said they will look into this matter and will call back but THEY HAVE NOT CALLED BACK!

Word of advise - Be cautious of your data usage. I may launch a complain with MCMC with regards to this.

AND I noticed that Maxis hires talk cocking CS people which dont understand the iValue Plan or about data usage - I must agree how can you lump wife and 3G data together? This is just ridiculous.

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Added on June 1, 2009, 2:37 pmDo you mind breaking down what did Maxis charged for RM720... It is quite impossible that the bill came up that high.

Let's say you use RM155 package + RM30 for sms + RM50 for international calls (for example) = RM235.00 - and let's say you exceeded on your data usage so that is RM250.00 = Total bill should be RM585.00 or less. To be billed RM720, you calls & sms should be additional RM140 ++

This post has been edited by yewjin: Jun 1 2009, 02:37 PM

That is a problem.. coz my earlier plan has itemized billing.. but under the iValue... they told me that the details are not available unless I request to subscribe to them.

They even had the cheek to tell me that they might not be even able to give me the breakdown to my bills..