No disrespect to anyone,but i think most of the data usage problems occur because of users' own ignorance (n some by telcos)..mostly these problems happens on the 1st billing cycle,some on the 2nd billing cycle,seldom@none exist on the 3rd onwards billing cycle..me, fortunately been the victim for only the 1st bill n no problem on the next onwards bill.

Most people usually attack telcos directly(same as me at 1st) without knowing how they actually calculated the bill..after some reading n gaining knowledge 'bout the problem,i recalculate the bill n finally have figure it out..so,thats why i have no problem with my bills afterwards..not that i dont wanna help, but most of the solutions actually have been answer right here in the forum,its only the matter of u WANNA READ IT THOROUGHLY OR NOT.

Basically,these r the summary of the solutions:

1) watch out for the 1st bill,the usage is based on pro-rated (how many days since u activate the line)..if u think u can get free 1gb of internet usage where u activated the line 1 day b4 thebill cycle,THINK AGAIN genius,

2) REALLY get to know ur smart phones,explore n enjoy..turn off any unnecessary push notifications, location service,running-on-background apps etc (u guys r smart,u'll know it when u see it),

3) use wifi as much as possible,especially for heavy downloaders..turn off 3g n cellular data when doing so or turn on airplane mode..data loaded with wifi WILL NOT be added to the usage stats,

I admit,some r telcos fault..like why didnt they told users sooner about the 1st bil..they should've done so..or like why the heck they didnt send users reminders when the unbilled@billed amount(wutever!) have reached the credit limit? But hell,sometimes we have to learn it the cruel way,dont u agree?

So,start blaming oursleves b4 blaming others..that way,wecan truly learn about our smartphones.

Btw,i'm using iphone 4 with ivalue1 plus my bills r within rm70-120 per month..fyi, my 1st bill was rm364.90(unbilled was rm800++) coz my genius brain thought that i can get 1gb free data usage for activation on the 26th(19 days to bill cycle)..moreover,i consider myself to FULLY UTILIZE my iphone 4..i love my iphone 4 on maxis

This post has been edited by maderfader: Dec 22 2010, 11:06 PM

I think there is only two possibilities, you either is the fan boy of maxis or you work for maxis or you are the relative of Ananda!

It is not the first month n second month issue. The issue is simply the pricing strategy this greedy telco adopted is simply unscrupulous and tricky! How would customer know about billing cycle n all these ?

It is high time for you victims to act together to get MMC to come out with some sort of guideline to protect consumer!

THE ESSENCE IS THE CONSUMERS SHOULD NOT BE CHARGED IN THE DARK! THEY SHOULD BE SUFFICIENT WARNINGS GIVEN ON WHAT THEY CONSUMES!

seriously, though i've been loyal to maxis for most 6years already. after read all this and made some study regarding the buying price between maxis and digi and also comparing the rate between the two, i'm going to cancel my iphone4 booking at maxis tomorrow and continue waiting for iphone4 at digi.

Good on you for being a genius.

I know what happened and it doesnt take a rocket scientist to decipher my bill. Even the maxis staff have no retort to my complaints but it'll take me a lot of time to explain what went wrong and i wont. So i'm sorry if i have stirred the hornets nest and caused some tension here. I was just venting my frustration because i dont just pay 100-200 a month on my phone bill. I spend thousands a month but 10k a month is borderline ridiculous. Its not the first time i use data roaming overseas so i know what i should be fairly charged.

Again i apologize for any tension caused.

Merry Xmas Everyone!!!!

This post has been edited by ksleong88: Dec 23 2010, 03:14 AM

I dont know whether u read my whole comment or just read the bottom line of my comment..n come on,your 1st para was a weak comeback.

All i was trying to say is control n manage your usage once a week if not everyday..u know ur own phone or telco..so use your best judgement with the resources available..try n error is the way to learn..if everythings needs to be warn without humans doing things themselves,then u'll be lazy n dumb,know what i mean?

Anyways,i've learnt n i didnt have that problem again..its only my two cents..i still have a good nite sleep even if all forumers disagrees

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Added on December 23, 2010, 9:12 amWhy dont u go online(under customer service tab)..register for free n u can get your itemised bills there..double check whether the bills r sent home or via email

This post has been edited by maderfader: Dec 23 2010, 09:12 AM

lets put it this way...

every month i have to make that call because my line was barred. and then when my bill was released, and i see nothing wrong about it.... and i was charge half of the unamount bills.

note that the problem lies when maxis calculated all of our usage and after at the end of the bill cycle, they recalculate the supposed free calls, the free data n the free mms n sms.
so if i have rm300 credit limit, not until next month im sure i'll be barred again.... and take note this is not the 1st or the 2nd, this is the 3rd time already....
even the maxis personel agreed the bill system is sucked.... sucked because u cannot monitor ur own current bills, u current data usage and best of all, even themselves cant monitor UNLESS the bills comes out. if the bills come out, i know lar how to see... no need for them to see

simply put its like "shoot first, ask question later"....

For me if you use ur phone just to call or sms Maxis is better due to the coverage but for 3G data "NO WAY"...I dont think I can afford his charge even though he has a better coverage...

I got the phone on 22nd Dec,using the phone for 2 days,this afternoon I monitor the bill .. around RM 20++ only because just reach the bill cycle date. Then just now only I checked .. the amount went to RM200++ and I go and phone up maxis and keep giving me the lame excuse .... wtf .. I want riot maxis

Bro,I heard this kind of news like very NORMAL d from Maxis..haha,anyway you must go center and argue with them..

I will .. don't worry ! No matter how gonna bring them down .. they desperate for money .. I gonna terminate the plan and throw RM800 for them as penalty ...

See Maxis scores another point !

A piece of advice: as soon as this issue is sorted out, switch you data plan to which there is a cap to avoid bill shock from happening again.

im using maxis almost 9 years... what i can say their service call/internet coverage are better then digi... but with their blood sucker strategy, I wont take a risk...

Yes you are totally correct. Time to migrate to other Telco. Say no to Maxis.

I'm on idigi 88 with monthly 1gb high speed 3g data... When do they reset the quota? on the 1st day of every month? Or on the date of successful registration?

It should be the billing date n for me is 15th of the month!

Such crazy policy .. now I stop use those internet first .. mahem them .... Change to digi totally no issue ... after sort out everything,throw RM800 terminate this maxis number,then re-open this number at most low end postpaid plan,then MNP to digi ..

Hi guys, I got my own unlocked iPhone from overseas. Currently, I am on Value First maxis plan which is RM30 a month commitment. Can I add the 3gb RM88 internet plan to this and use the iPhone with it? No probs right?

Haha bro,CHANGE to DiGi ..the smarter choice

Changed already.. Almost 2 month with digi88+iphone4.
No worry about data anymore... But digi should widen their coverage for internet...