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 iPhone Data Usage Issues (Maxis, Celcom, DIGI), Usage & Bill diff - High bill charges!

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dawnreaver
post Oct 26 2010, 02:32 PM

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Maxis user here. Billing period from 24/9 - 23/10, data usage differs by a couple of MBs, no biggie.

Phew! smile.gif

Only thing that is strange is that the bill never did arrive via e-mail. rclxub.gif
stevenlee
post Oct 26 2010, 02:56 PM

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just to remind those newly register...
for newly register, do beware of data usage.
the maxis cycle bill is fix ..begin 28th and end on 27th every month.
thus, if u register on 15th, ur data usage is actually pro rate...
u only have 1000/ 30 * 12 = 399.99mb to use..
so that is why many ppl get shock on first bill as they think their first day register is their cycle billing date which is wrong
for maxis, all bill cycle begin with 28 and end on 27th for all as inform by their customer service
or any1 can help me check or clarified?

zulwan
post Oct 26 2010, 03:43 PM

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QUOTE(stevenlee @ Oct 26 2010, 02:56 PM)
just to remind those newly register...
for newly register, do beware of data usage.
the maxis cycle bill is fix ..begin 28th and end on 27th every month.
thus, if u register on 15th, ur data usage is actually pro rate...
u only have 1000/ 30 * 12 = 399.99mb to use..
so that is why many ppl get shock on first bill as they think their first day register is their cycle billing date which is wrong
for maxis, all bill cycle begin with 28 and end on 27th for all as inform by their customer service
or any1 can help me check or clarified?
*
The bill cycle mostly start 5-6 days after the date of purchased..so to be safe,for the first 5 days turn of the 3g data setting...
Loonie2
post Oct 26 2010, 03:52 PM

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They have a few fix bill cycle dates, last time my one was on the 10th now i change to 7th... So the thing you must do, call up and ask when is your bill comes for the first month... Just to prevent any shocked bills !!

Don't know Maxis will waived or not, if you said "Maxis CS never informed me on this pro-rata basis thingy so i'm not going to pay the extra"
zulwan
post Oct 26 2010, 04:32 PM

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QUOTE(Loonie2 @ Oct 26 2010, 03:52 PM)
They have a few fix bill cycle dates, last time my one was on the 10th now i change to 7th... So the thing you must do, call up and ask when is your bill comes for the first month... Just to prevent any shocked bills !!

Don't know Maxis will waived or not, if you said "Maxis CS never informed me on this pro-rata basis thingy so i'm not going to pay the extra"
*
Been there..done that..in the end maxis is always right.. vmad.gif
stevenlee
post Oct 26 2010, 04:34 PM

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QUOTE(zulwan @ Oct 26 2010, 03:43 PM)
The bill cycle mostly start 5-6 days after the date of purchased..so to be safe,for the first 5 days turn of the 3g data setting...
*
QUOTE(Loonie2 @ Oct 26 2010, 03:52 PM)
They have a few fix bill cycle dates, last time my one was on the 10th now i change to 7th... So the thing you must do, call up and ask when is your bill comes for the first month... Just to prevent any shocked bills !!

Don't know Maxis will waived or not, if you said "Maxis CS never informed me on this pro-rata basis thingy so i'm not going to pay the extra"
*
hmm mine seem different is not 5 days....
i register on 10/15 but my bill end on 10/27
the pro rate is told by the CS just now i call....
so my limit for this oct is cap @ 400mb and i already use 300mb...lucki i call or else.... rclxub.gif
zulwan
post Oct 26 2010, 04:52 PM

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Well mine starts on 22 every month..i sign the contract (iphone 3gs) on 16th..the first month i got billed 250++...really get mental shock that time tongue.gif but now really happy with maxis wub.gif
Carinloh
post Oct 26 2010, 04:54 PM

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I have the similiar problem which I used up to 612,780kb in total but the bill charged 3,063.90 minus 500MB = RM542.05 and minus 1GB = RM2,271.92 but in the end I still have to pay RM249.93 why? My bill cycle day is 17/09/2010 - 16/10/2010
K-Director.com
post Oct 26 2010, 05:00 PM

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Maybe this post helps - 5 Steps To Disable iPhone 3Gs OS 3.0 GPRS or Edge Connection

This will definitely help you to save a lot of $$$.
zulwan
post Oct 26 2010, 05:04 PM

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If updated to ios 4 no need those steps..
stevenlee
post Oct 26 2010, 05:56 PM

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QUOTE(Carinloh @ Oct 26 2010, 04:54 PM)
I have the similiar problem which I used up to 612,780kb in total but the bill charged 3,063.90 minus 500MB = RM542.05 and minus 1GB = RM2,271.92 but in the end I still have to pay RM249.93 why? My bill cycle day is 17/09/2010 - 16/10/2010
*
when u start get ur iphone...
from there can know already
teikwing
post Oct 26 2010, 07:48 PM

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QUOTE(stevenlee @ Oct 26 2010, 02:56 PM)
just to remind those newly register...
for newly register, do beware of data usage.
the maxis cycle bill is fix ..begin 28th and end on 27th every month.
thus, if u register on 15th, ur data usage is actually pro rate...
u only have 1000/ 30 * 12 = 399.99mb to use..
so that is why many ppl get shock on first bill as they think their first day register is their cycle billing date which is wrong
for maxis, all bill cycle begin with 28 and end on 27th for all as inform by their customer service
or any1 can help me check or clarified?
*
AFAIK, there's such thing as fixed data billing cycle. each user can have his/her own specific billing cycle.

pro-rate basis scenario:

original billing cycle is on 17th of every month, registered for new iPhone (iValue/iData) plan on 24th on September, let's assume you signed up for the package with 1GB of data.

on a pro-rate basis, you will have a data cap of approx 766MB until 17th October.
dvlzplayground
post Oct 26 2010, 08:09 PM

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Uh, juz got my 1st bill since signing up for ivalue 1. My data usage only 130mb according to my bill, its 150mb on d phone. Wow, 850mb wasted haha. Good thing though biggrin.gif
tommyfai
post Oct 27 2010, 10:15 AM

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QUOTE(yvonnesoo @ Oct 25 2010, 10:06 PM)
wow.. tis is really bill shock!! some apps r run behind especially when ios4 use multitasking. so u won't kno tat ur data is leaking.. u tot u dy close ur running apps bt actually it's running behind..
*
but although apps are running behind, usage always tell the correct right ? but the shock is all this while i just use 2GB on almost 1 whole year.. since last year i buy the 3GS. now gonna hunt for IP4 !!
Frenly
post Oct 27 2010, 12:03 PM

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any recommendation app to monitor the data usage?
jep
post Oct 27 2010, 12:14 PM

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QUOTE(Frenly @ Oct 27 2010, 12:03 PM)
any recommendation app to monitor the data usage?
*
Idatausage


Added on October 27, 2010, 12:19 pm
QUOTE(wonderboy88 @ Oct 24 2010, 11:07 AM)
Just received my bill today, wanna confirm with those that already did too.
I got charged at other services for 50 bucks on the contract extension admin fee, was a 3Gs ivalue user, so is this normal? (I remember seeing some pic about the admin fee for the contract extension but during the day I collect my phone, the representative didn't inform me about this)
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Me too... look at this..we might have a case http://www.facebook.com/maxis/posts/438739282985

Update: Just called maxis CS and they admit they made a mistake in charging me the 'Contract Extension Admin Fees' so CONFIRMED for those who bought the phone on launch day will get the free waiver.

This post has been edited by jep: Oct 27 2010, 02:14 PM
xsara
post Oct 27 2010, 12:53 PM

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one more thing.. remember that we pay advance rm200 for pre payment when we purchase ip4? CR said rm40 will be deduct for 5 months in our bills.. any of u got deduct in the bill?
iv'N
post Oct 27 2010, 01:11 PM

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QUOTE(crixalisrox @ Oct 26 2010, 12:21 AM)
My maxis bill came , and it's match my usage too ...
At first damn scare the high usage amount , now the stone on my heart removed adi ...

Something weird that is my Cellular Network Data show total 553.1MB and the maxis bill show 527930KB usage only ...which is lower that my phone usage ...

Anyway ...kinda satisfied for the amount shown , hope my followingggg bill also wont shocked me
*
where does the maxis bill show KB usage??

I'm looking at my itemised billing i dont see anything at all
valentinonkk
post Oct 27 2010, 04:52 PM

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QUOTE(xsara @ Oct 27 2010, 12:53 PM)
one more thing.. remember that we pay advance rm200 for pre payment when we purchase ip4? CR said rm40 will be deduct for 5 months in our bills.. any of u got deduct in the bill?
*
If i m not mistaken the prepayment will be credited back to u fr ur 2nd bill onwards as ur 1st bill didnt capture the one full month usage. Pls correct me if i m wrong. laugh.gif
crixalisrox
post Oct 27 2010, 05:27 PM

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QUOTE(valentinonkk @ Oct 27 2010, 04:52 PM)
If i m not mistaken the prepayment will be credited back to u fr ur 2nd bill onwards as ur 1st bill didnt capture the one full month usage. Pls correct me if i m wrong.  laugh.gif
*
It will deduct out on 1st bill...my prepayment is RM400 and my first bill have been deduct Rm80 . biggrin.gif

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