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iPhone Data Usage Issues (Maxis, Celcom, DIGI), Usage & Bill diff - High bill charges!
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valentinonkk
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 Oct 12 2010, 09:13 AM
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QUOTE(Waachaaa @ Oct 11 2010, 08:56 PM) Hi recently i have called Maxis and find out current unbilled amount is RM500 - RM50(rebate) My current plan is ivalue2. Checked my internet usage sent/received from iphone is only 500MB Btw, hv u got ur 1st bill since the day u signed up for Ivalue 2?
Added on October 12, 2010, 9:19 amQUOTE(Vagrant @ Oct 11 2010, 11:09 PM) Thats what i thought as well as first but the maxis cs guy told me da other way round... so which is true now?? any possibility for maxis to update their new billing system??? Different CS always say different thing. That is the main problem they hv. Anyhow, wat xaw said is correct, from my understanding. This post has been edited by valentinonkk: Oct 12 2010, 09:19 AM |
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valentinonkk
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Oct 12 2010, 08:19 PM
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QUOTE(s3an_looi @ Oct 12 2010, 05:16 PM) My unbilled amount this morning (8am, 12 oct 2010) was only 90+. And now I checked (5pm, 12 Oct 2010) unbilled amount RM193?!?! I used wifi throughout for today... What on earth is going on!? QUOTE(bro bro @ Oct 12 2010, 07:30 PM) Ya same thing!! U Yesterday night Unbilled is 50++ but check in morning bcome 124! WTF!! Need to call maxis ! But ppl answer!! Guys, pls be reminded to turn off the 'mobile data' or 'cellular data' when u don need to surf the net and even when u r using WIFI! Maxis will send you a BIG THANK YOU if u don use it with extra care! I am a victim too. U may refer to Page 99 for my case. Btw, hv u guys got ur 1st bill since the day u signed up for the ivalue plan? |
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valentinonkk
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Oct 13 2010, 07:29 PM
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QUOTE(cute_boboi @ Oct 13 2010, 06:44 PM) Yes, I notice that purple arrow also (next to clock on top right). But if we disable it, will it be able to track the usage accurately ?  Just wondering, as I'm still testing the app. I think there is nothing wrong with Apple's usage data. It is a matter of how Maxis charge u/us. U may refer to Page 104 of this thread. Wat iveswoon said is Maxis charge u based on 10kb/block. This may be the main reason the data usage shown in ur iphone and Maxis Bill r different. Just my 0.02 tho.  This post has been edited by valentinonkk: Oct 13 2010, 07:29 PM |
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valentinonkk
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Oct 14 2010, 06:47 AM
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QUOTE(s3an_looi @ Oct 13 2010, 11:50 PM) What the he'll!!???!!! Last night Unbilled 230 and tonight Unbilled 330!!?!? How to complain? Where to complain?!? I hv made a complaint to MCMC. But frankly i think MCMC is just like a postman, they will forward the complaint to Maxis. Other than that, sad to say that i dunno wat can they help.  |
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valentinonkk
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Oct 20 2010, 11:21 PM
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I complained to MCMC but they r useless la. They just sent me an email to inform me that my complaints have been forwarded to Maxis.
We oledi have post office here, do we still need MCMC as a postman??!!!!
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valentinonkk
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Oct 21 2010, 09:40 PM
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I would like to suggest that we all bring our bills to one of the Maxis Centre and make complaints on the same time and date.
At least we can make the rest of those who r going to sign up with Maxis aware of the tricks which Maxis is playing since few years ago!
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valentinonkk
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Oct 22 2010, 02:20 PM
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QUOTE(jychow @ Oct 22 2010, 10:18 AM) I don't work for maxis. I just signed up for I value 1 with iPhone 4. The maxis rep did informed me about the pro rate data usage cycle. There was no confusions at all. I just received my first bill and everything is fine. I'm keeping my fingers crossed and hope my future bills stay normal. Cheers. QUOTE(RitzyMazzy @ Oct 22 2010, 11:50 AM) in my case if maxis explain to me earlier i would easily go swap, pay and done thats it. no question ask. billing cyle start on 16th, iphone4 launched on 27th.pro rata basis not my concern anyway. they better launching on 17th instead of 27th. CS explain its not their things to launching when and when LOL. at least what they can do, CS- sir, since u opted to sign ivalue1, kindly u need to pay attention and my advise is ur usage should not exceeding bla bla bla. due to incomplete cycle of 1 month. the policy said 1Gb allocation for 1 month BUT now is 27th and till next 16th it will be 19 days so by rights u may use ur data for only XXX,XXXMb. me- sure. i will closely monitor my usages then. thank you. but that day they waived the charges so i kinda thank you also to them.  Both of u were lucky enuf to have met these nice CS. I wasn't as lucky as u guys when i sign up.  |
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valentinonkk
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Oct 22 2010, 09:00 PM
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QUOTE(jep @ Oct 22 2010, 06:05 PM) Guys...just force the CS guys to make official complaint...my wife's case settled already after they create a complain and forward it to billing dept..after a week or so got sms said that it's now ok n yes it's OK for now..no more shocking bills. How? I complained to MCMC. They checked and told me tat their record is correct. Ask me to pay! They hv never informed me abt the prorata and warn me when i hv reached 80% or 90% of the data usage. |
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valentinonkk
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Oct 27 2010, 04:52 PM
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QUOTE(xsara @ Oct 27 2010, 12:53 PM) one more thing.. remember that we pay advance rm200 for pre payment when we purchase ip4? CR said rm40 will be deduct for 5 months in our bills.. any of u got deduct in the bill? If i m not mistaken the prepayment will be credited back to u fr ur 2nd bill onwards as ur 1st bill didnt capture the one full month usage. Pls correct me if i m wrong. |
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valentinonkk
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Oct 29 2010, 12:53 PM
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Guys & Gals, pls make all the complaint abt Maxis Over-Charged Issue HERE too! Let everyone knows their problems!   |
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valentinonkk
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Oct 29 2010, 05:19 PM
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QUOTE(c_khon82 @ Oct 29 2010, 05:15 PM) Poor maxis open a fans page mana tau give ppl fire badly...but they really deserve it...too many hidden cost... I also port in from maxis to digi after 10years wif them... Ya, Ppl clicked the 'LIKE' button just bcoz to FIRE them kao kao! Same thing happened to MCA's fan page too! |
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valentinonkk
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Oct 30 2010, 09:44 AM
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Guys, pls give some supports on the link below about my complaint to Maxis in FB. Ur supports are important to give them some pressures to look into my case! So far they don bother to check for me! Attention To Maxis On Mobile Data Usage!!!Thanks  |
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valentinonkk
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Nov 18 2010, 01:32 PM
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QUOTE(cy97 @ Nov 17 2010, 12:20 AM) Complain to Mcmc may help ! Maxis is famous of blood sucker yet still a lot of die hard fellows try to defend it |
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valentinonkk
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Nov 20 2010, 11:45 AM
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QUOTE(owikh84 @ Nov 20 2010, 09:56 AM) Just make sure that u turn ON Airplane mode while using wifi.
This will disable the 3G/EDGE services from local telco. No la, no need to turn ON the airplane mode. Just remember to turn off the "enable 3G" & "Mobile Data" if u r using Wifi for ios 4.1. This post has been edited by valentinonkk: Nov 20 2010, 11:45 AM |
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valentinonkk
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Nov 22 2010, 02:10 PM
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QUOTE(noobie123 @ Nov 22 2010, 01:41 PM) Actually there is another way to solve with Maxis, anyway it is too late now.  |
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valentinonkk
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Nov 26 2010, 09:39 AM
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QUOTE(shark7 @ Nov 25 2010, 10:59 PM) so ..we get free 1gb right ?meaning we can use sent and received data = 1gb overall ? Just be more careful on ur 1st bill as ur 1GB will be prorated based on your billing cycle. For example: Ur billing cycle is fr 28th to 27th of every month: If u sign up for the ivalue1 plan on the 26th, u merely get 1024MB / 30 (or 31) days x 2 days (for 26th & 27th) = Approx. 68MB only! So as long as u know ur billing cycle, u shld be able to monitor. Just my 0.02 This post has been edited by valentinonkk: Nov 26 2010, 09:39 AM |
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valentinonkk
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Nov 29 2010, 07:04 AM
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QUOTE(coolio2199 @ Nov 29 2010, 06:28 AM) if u guys using smartphones will be more convenient (can always reset the usage statistics following ur statement date) Iphone has plenty of apps to track ur 3G usage! |
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valentinonkk
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Dec 8 2010, 04:08 PM
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QUOTE(idzwan @ Dec 6 2010, 10:30 PM) hi,i just bought my iphone 4 with ivalue 1 i tried to online using the iphone i switched on 3g,cellular data and data roaming but still cannot online help me,very noob here QUOTE(euniceyew @ Dec 7 2010, 01:34 PM) Hi i just got my iphone yesterday under maxis ivalue 1. Any expert can guide me? i closed off my 3g, celullar and wifi. But the usage for data is still increasing, although in a very little pace. Can i know what are the applications to look at which cause this movement? i have turn off all notifications as well. I saw from previous thread that somebody commented they might be some background programme which is running. But i cant figure out what to close off again. Thanks
There is no point getting the iphone or smart phone if u r going to turn off all the smart phone features.
As long as u know how to monitor ur usage, u will be fine! 
Added on December 8, 2010, 4:12 pmQUOTE(likkylooq @ Dec 7 2010, 10:57 PM) 1-because msia telco are damn greedy and stingy. yes, including celcom 2-because our voice(the customers) are puny. 3-they know that oni 1 out of 100000 cases the customers went to court. +1  This post has been edited by valentinonkk: Dec 8 2010, 04:12 PM |
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