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 iPhone Data Usage Issues (Maxis, Celcom, DIGI), Usage & Bill diff - High bill charges!

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tinkerbel
post Jul 1 2009, 04:38 PM

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@Ken,
Data will onli stream in when U open application that needs it; Safari, Stocks, YouTube, etc.
Ken
post Jul 1 2009, 06:10 PM

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Ic, means this thread is not that true lar ... biggrin.gif

then i can look forward to the 3G S already.
tinkerbel
post Jul 1 2009, 08:43 PM

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@Ken,
It is true because sometimes U just aren't aware you're streaming data in until U get ur bill and then U get a shock! It's a pre-warning that's all biggrin.gif
aifoninfo
post Jul 2 2009, 12:56 AM

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I have been using my iPhone 2G jb for more than 1 year, been testing it with Celcom Broadband, Maxis Broadband, and Digi Edge Broadband. 2 month before Maxis announcing iPhone Maxis, they somehow could make me access the Internet with me to set the APN. Now, I have been using BossPrefs to disable the EDGE, and ifconfig regularly in Terminal to make sure, I have no IP number obtained from telcos.

When you are using Maxis Unlimited Data Plan, do not turn off, and turn on this feature via web, repeatedly; Maxis WILL change your Unlimited status to Pay-Per-Use. Got more than RM300 bill for just 24 hours.

Maxis CS told me, "Sekarang ni senang sahaja. Encik pakai, Encik bayar-lah."

This post has been edited by aifoninfo: Jul 2 2009, 12:58 AM


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tinkerbel
post Jul 2 2009, 08:46 AM

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@aifoninfo,
I wasn't aware we're able to change our data plan packages via web?!
aifoninfo
post Jul 2 2009, 09:13 AM

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QUOTE(tinkerbel @ Jul 2 2009, 08:46 AM)
@aifoninfo,
I wasn't aware we're able to change our data plan packages via web?!
*
Yes, you can. This is for normal postpaid, and if you are to toggle some value added features - CLIP, Internet, vice versa. Really do not know about this iMaxis packages. Could not afford iPhone 3G, bought my iPhone 2G, ~RM2K long, long time ago.

At http://www.maxis.com.my/ , click Manage Personal Account: Login. Call your customer support for the password.

tinkerbel
post Jul 2 2009, 01:51 PM

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@aifoninfo,
Ahh... well to-date I haven't been able to access my web account so I guess there's nothing much for me to worry about biggrin.gif Tanks for the information though.

Er... it's time for an upgrade perhaps? biggrin.gif
nye79
post Jul 2 2009, 03:48 PM

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It clearly was too late for me to find out all the carzy affairs of maxis iphone. i should have do some research before buying iphone from maxis..atleast finding this forum earlier will definately change my mind on maxis iphone.

i bought 16g iphone from maxis last saturday (27.6.09 at 6pm) at KLCC roadshow and go for data value rm50/month for 500mb. i goes with my postpaid value plus of rm50 (i transfered my number from prepaid to postpaid).

I have checked with the sales girl promoting the phone to me, basically with 500mb i could go approximately 1000 minutes of checking email and light browsing..while 11 hours of you tubing...so i think 500mb is suficient to my usage pattern. i bought iphone just bcoz of the phone feature and not so much on online functions.

now it come to freaing horror part. Just after 2 days..i received sms from maxis saying my unbilled amount has reached 80% credit limit (rm130 of rm150)! how on earth that i could be billed that much in 2 days where my phone indicated data usage of 20mb only! call and sms is very minimum, that for sure.

then i call call centre and they give crap response! i asked how they allocate 500mb data to me since with 2 days my unbilled amount is already reaching limit (which i believe in couple of days i would easily reached limit and will be bared). They explain to me that the 500mb will come as rebate only at the end of the month..which i dont think that is the case.

If that is their billing treatment..those with limit of rm150, i am cock sure they wont be survive until month end to enjoy the 500mb that they paid for! by the way, they unable to give me the details of the bill since it still appear as unbilled item.

1 funny thing about this matter, they got a cheek to say that maybe the high bill could be due to i used my phone to talk and sms....

Maxis is really a god..they seem to know better then we are when come to phone usage although they can show us the detail of their charge..

anybody know how this 500mb data is treated in their billing process...

Have a nice day!
wee395
post Jul 2 2009, 04:17 PM

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QUOTE(friends @ Jun 29 2009, 10:43 PM)
Can that be done - Tether via WiFi?
I don't think so, unless you have made it successfully.
AFAIK, I tried over USB cable and it works beautifully on Mac, shouldn't have any problem with Bluetooth also I assume.
*

using wifi can and without open 3g . but the ip is the maxis iphone ,not streamyx wifi ip.and also i try test the speed n the result is 1mb download.why i only use edge to connect can get 1mb speed.that is my problem.

rclxub.gif rclxub.gif rclxub.gif rclxub.gif

3536837
post Jul 2 2009, 04:32 PM

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i wondering y u guys keep talking the fon got probs....
it is cause of stupid MAXIS
nye79
post Jul 2 2009, 06:34 PM

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QUOTE(3536837 @ Jul 2 2009, 04:32 PM)
i wondering y u guys keep talking the fon got probs....
it is cause of stupid MAXIS
*
agreed with you! do doubt the phone still sucking data through edge automatically even you g=hv shut down the 3g but..how much data it would cost you! 500mb is sufficient to bufer it. we may control 3g usage and could do less to stop edge from kick in (unless me disable it using bosspref etc). but as long as maxis charge us correctly and fairly, it should cause us problems...and the forum wont be this long!hehe
geo-milano
post Jul 2 2009, 07:06 PM

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In fact, take data unlimited plan for DIGI is the best choice.. no need worry about limit and just paid rm 66 per month !
(sorry for those who subscribed package of Maxis iPhone)
deepan84
post Jul 2 2009, 07:30 PM

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QUOTE(nye79 @ Jul 2 2009, 03:48 PM)
It clearly was too late for me to find out all the carzy affairs of maxis iphone. i should have do some research before buying iphone from maxis..atleast finding this forum earlier will definately change my mind on maxis iphone.

i bought 16g iphone from maxis last saturday (27.6.09 at 6pm) at KLCC roadshow and go for data value rm50/month for 500mb. i goes with my postpaid value plus of rm50 (i transfered my number from prepaid to postpaid).

I have checked with the sales girl promoting the phone to me, basically with 500mb i could go approximately 1000 minutes of checking email and light browsing..while 11 hours of you tubing...so i think 500mb is suficient to my usage pattern. i bought iphone just bcoz of the phone feature and not so much on online functions.

now it come to freaing horror part. Just after 2 days..i received sms from maxis saying my unbilled amount has reached 80% credit limit (rm130 of rm150)! how on earth that i could be billed that much in 2 days where my phone indicated data usage of 20mb only! call and sms is very minimum, that for sure.

then i call call centre and they give crap response! i asked how they allocate 500mb data to me since with 2 days my unbilled amount is already reaching limit (which i believe in couple of days i would easily reached limit and will be bared).  They explain to me that the 500mb will come as rebate only at the end of the month..which i dont think that is the case.

If that is their billing treatment..those with limit of rm150, i am cock sure they wont be survive until month end to enjoy the 500mb that they paid for! by the way, they unable to give me the details of the bill since it still appear as unbilled item.

1 funny thing about this matter, they got a cheek to say that maybe the high bill could be due to i used my phone to talk and sms....

Maxis is really a god..they seem to know better then we are when come to phone usage although they can show us the detail of their charge..

anybody know how this 500mb data is treated in their billing process...

Have a nice day!
*
ur question is quite valid. currently im usin d 8bucks for 500sms thingy. i am charged for d sms used n its oni rebated back at d end of d mth. so ,is d data charged d same way? if dat is so, wudnt take long for u to bar ur fone unless ur ct limit is like 800bucks o sumthin..
llsphinxll
post Jul 3 2009, 01:33 AM

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haha bro i have the same issue.
the first few months of my bills was crazy but i had to pay cos my iphone was actually the culprit and it wasnt maxis' fault.
and i totally understand how you feel when you try telling the matter to any of the maxis store assistant. they dont friggin get you at all, and its so annoying. all they reply is "im sorry i cant help you. theres only so much i can do. try this and that and see whether next month the problem will still persist blablaba". its so frustrating.

but fortunately, after going to 4different maxis branches, i came to this one where the assistant actually understood my problem. and he 'BLACKLISTED' my 3g line. from den on the problem is gone. but on the downside, gps wud b utter useless unless under wifi coverage but den again, when will you b so fortunate to b lost but still have wifi right?

so there's the pros and cons to consider. but saving rm250 on my bills each month was definitely worth the risk. cheers! smile.gif
tinkerbel
post Jul 3 2009, 09:26 AM

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@llsphinxll,
Er.. Blacklisted here means Ur no longer allowed to use the 3G network?! Er.. Y need a 3G phone if U can't use the 3G network?!

Also how bad was this "data streaming in" thingy?! How much MB were U using?!
nye79
post Jul 3 2009, 10:12 AM

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i have read all the comments/problems in this enlightening forum (kudos to person who initiated it!) and from my understanding and point o views, these are the possible area of concern:


1) suspected maxis billing flaws when come to quantify data usage of customer accurately. this is evidence from discrepancies between maxis figure and customer (based on iphone record). - there is nothing we can do..

- if we see this was, If iphone record usage based on actual bytes downloaded..while maxis bill is in 1mb block..it could result in diff beween these 2 records? eg. u browse 2 times at 0.2mb each, so iphone will show 0.4mb downloaded by maxis bill u 2mb instead. we tend to go in and out of the line/browse. anybody got view on this?

2) Iphone feature where the edge could kick in even after 3g has been disable and therefore could result in usage of data unknowingly. - We can do something about it - Bosspref, rubish APN number etc as suggested earlier..

3) for new users, the data package is not activated on the same day customer bought the iphone / register. as a result, any usage of data prior to activation will be charge at damn high normal rate. for new iphone users this is a very crucial period since we tend to download applications form apple store which size around 5 - 10mb / apps..can u imagine how damaging it is? - so..check with maxis when they activated the data package..until it confirm..try to hold ur excitement and dont do any big downloading prior to activation.


i strongly believe my case was on #3. i downloaded 26mb at half cent/kps.

So, most of the problem, in my opinion, can be cointained except for flaws from maxis system..and monkeys manning there cs counter!

Have a nice day!
aifoninfo
post Jul 4 2009, 08:03 PM

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QUOTE(geo-milano @ Jul 2 2009, 07:06 PM)
In fact, take data unlimited plan for DIGI is the best choice.. no need worry about limit and  just paid rm 66 per month !
(sorry for those who subscribed package of Maxis iPhone)
*
I have tested iPhone with Celcom Broadband & Maxis Broadband, both have some problem, sometimes maybe, just maybe they purposely stop, block DNS (from their DNS server) to the IP obtain by DHCP to the client, I have to
CODE
cat 161.142.2.17 > /etc/resolv.conf
in my iPhone terminal.

Digi is somewhat superior in streaming data since day 1, with their EDGE connection. Perhaps because of the Digi MobileTV , accessing youtube in Midnite is quite good.

Perhaps everyone with iPhone should go blogging to pay their Maxis/telco bill.


nawzi
post Jul 4 2009, 10:16 PM

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QUOTE(3536837 @ Jul 2 2009, 04:32 PM)
i wondering y u guys keep talking the fon got probs....
it is cause of stupid MAXIS
*
You right... just buy outright iPhone then throw Maxis/ Hotlink simcard into rubbish bin.

geo-milano
post Jul 4 2009, 10:22 PM

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QUOTE(nawzi @ Jul 4 2009, 10:16 PM)
You right... just buy outright iPhone then throw Maxis/ Hotlink simcard into rubbish bin.
*
haha ~ I brought Singtel set + DIGI data unlimited plan... rclxms.gif
kenso77
post Jul 5 2009, 12:19 AM

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Hi all,

I have recently changed my Maxis package to include unlimited data and I've been unable to reconnect to the Internet. Previously, I followed the instructions listed here:

http://forum.lowyat.net/topic/868281

to disable the APN settings. Could someone tell me how to enable my 3G again? Thanks.

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