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Tech Support Celcom Daily Unlimited Broadband Problem, Celcom Daily Unlimited Broadband Problem

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TSwebzworks
post May 21 2009, 11:04 AM, updated 14y ago

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Hi to all

I apply for celcom daily unlimited broadband for 3 days which cost me RM 6 per day , it was successful and worked fine

What shocked me was , i received a bill as below

Daily Broadband - RM 6 X 3 = RM 18.00
GPRS Usage - RM 150.00

Wat the hell vmad.gif , they charge me gprs also !!!!!!!!!!!!!!!

anyone having same prob ? already report to them and they said already receive quite number of complaints

rclxub.gif punithan rclxub.gif
amiranna
post May 21 2009, 11:27 AM

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yup, just call and tell them, i use to kena like this also.. subscribe daily BB but they still charge. after i call customer service and verified to them, i received back my prepaid after 3 week... smile.gif
TSwebzworks
post May 21 2009, 11:41 AM

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QUOTE(allrightall @ May 21 2009, 11:17 AM)
go to celcom centre and make a scene there, most customers who are wrongly charged do that. siaocom is famous for wrongly charging their customers, so use with caution.
*
already done few horrible scenes but again and again they charge me for gprs

they said system got prob , until now no solution
wrigglerr
post May 21 2009, 12:13 PM

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QUOTE(webzworks @ May 21 2009, 11:41 AM)
already done few horrible scenes but again and again they charge me for gprs

they said system got prob , until now no solution
*
Another possible solution is to use celcom prepaid weekly broadband by buying a new sim card. So won't be problem with wrongly charged.
pcbase
post May 22 2009, 08:23 AM

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postpaid with daily/weekly broadband ?
it know problem with celcom system. celcom have no solution yet
TSwebzworks
post May 22 2009, 02:34 PM

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QUOTE(pcbase @ May 22 2009, 08:23 AM)
postpaid with daily/weekly broadband ?
it know problem with celcom system. celcom have no solution yet
*
my prob is with daily , not sure about weekly
jameslow
post Jul 3 2009, 01:52 PM

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QUOTE(wrigglerr @ May 21 2009, 12:13 PM)
Another possible solution is to use celcom prepaid weekly broadband by buying a new sim card. So won't be problem with wrongly charged.
*
They said prepaid BB is only enjoy 384kbs, if you subscribe postpaid daily BB, the speed can raise to 3.5G
adslgourou
post Jul 3 2009, 05:07 PM

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QUOTE(webzworks @ May 22 2009, 02:34 PM)
my prob is with daily , not sure about weekly
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The problem with celcom prepaid daypass for postpaid is that the gprs/internet connection does not get blocked if you exceed the expiry date and time. Instead the payu charges kick in.

Most customers tend to use beyond the expiry date and time, thus they are being charged at the additional PAYU rates.

Since celcom does not alert you when you reach the expiry date, it can be quite troublesome!!!
uncleJ
post Jul 5 2009, 10:52 AM

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QUOTE(adslgourou @ Jul 3 2009, 05:07 PM)
The problem with celcom prepaid daypass for postpaid is that the gprs/internet connection does not get blocked if you exceed the expiry date and time. Instead the payu charges kick in.

Most customers tend to use beyond the expiry date and time, thus they are being charged at the additional PAYU rates.

Since celcom does not alert you when you reach the expiry date, it can be quite troublesome!!!
*
That's a f***ing scam. I'd rather be suddenly disconnected rather than "quietly" get screwed with overage rates.
9M-MAS
post Jul 5 2009, 11:06 AM

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Celcom system got problem? Celcom is one big problem! Kena before with postpaid BB - I terminated my contractless BB before 30 days and they want to charge me RM 145 for it...
SUSizdyharz
post Jul 27 2009, 09:47 AM

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Guys, I got this problem also.
Previously I wanted to subscribe daily broadband rm6.
But I received a message saying im enjoying free broadband right now till 00-00-0000 date 00:00:00 time.
I called the 1111 no, they said its true im enjoying this free broadband.
So I start to use lor for 3 days.
Then suddenly i got charged rm560.
I asked them but they refuse to pay me coz they said I wasnt using free one, but gprs one.
I told them I received messages from celcom that saying i got free broadband, but the problem is i deleted the messages.

Now I dont have proof, they said their system didnt send any message to me.

Who can help me now?
ahucks
post Aug 19 2009, 02:40 PM

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why like that, gprs not count as berukban?
mizi353
post Aug 19 2009, 07:02 PM

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WTH... better use celcom xpax simcard..
i use celcom xpax prepaid simcard and take daily broadband for rm6..
still have the balance and celcom will send sms before time out..
but i just use my handphone as a modem....
linuxskate
post Aug 24 2009, 02:29 AM

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just use with prepaid num. eveything will be fine lor

 

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