Hi all,

I am having this problem with Air Asia. I made a booking last year during the 0 fare promotion period from Kuala Lumpur to Bangkok. Due to the instability and havoc in Bangkok, I've decided to change the date to a later date. I called up their customer service and ask for advice, they said, in order to change the date I will be charged a fee to change the date (The government has not announced that Bangkok is not a safe place to go, so the change fee cannot be waived). Well, I am fine with that and willing to pay. The amount is 75.00 for one way so return for return as well is 150.00. To change the date for 2 person, 150x2. Fine, I have to pay 300.00 to change the date.

So I tried to change the date via the web site and thanks to the Air Asia site, we can change it online, recalculate the new flight fare + 300 penalty. This is what I see in the summary.

Summary of what I've to pay to change date.



Summary of what I paid previously.



Can anyone tell me what is Spoilage Fee?

I spoke to 3 customer support, all of them giving me different answers. It is something to do with Fuel Surcharge. I paid 300 of fuel surcharge last year, but there is no more fuel surcharge this year.

Anyone who encounter this before, please comment or anyone working in Air Asia knows about this please comment.

According to one of the customer support, you dont have to pay for spoilage fee. What is what now.


Thanks.
Enzo.

Thanks everyone for the feedback, asking you guys is better than calling the support.

Even they can't explain what is the Spoilage Fee.

I goggled up for spoilage fee airlines but still can't get what I am looking for.

The nearest description I got is. This is the description.

Quote: "Over booking as I outlined earlier is a common practice for airline to eliminate or limit the empty seats or spoilage on any flight. People may get caught in traffic, have an illness or some other last minute upset in their travel plans. No airline wants a flight to leave the gate with empty seats, money that will never be recovered. Airlines have taken to selling a few more seats than are actually on the aircraft."

So if this is true, meaning that they are not just charging for changing of date. They penalize you for making that flight seat empty. RM190.00 !!!

Gheez!, The airlines are really sucking money out from your wallet. If you think that you get 0 Fares from Air Asia is a steal. Think twice. because most of the 0 fares requires 6 - 12 months advance booking. Anything could happen in the future. Just like what is happening to Bangkok.

I will call them tomorrow. This time I want to speak to the supervisor.

Enzo.

Yeah, I told them that too. They said the government has not announce to the airlines that Bangkok is unsafe. So for the airlines, its still safe to go Bangkok.