Need help here. Anyone use Easy Parcel before? How it works?

Next question, I have a parcel 40x22x17, 2kg (calculated weight with volumetric is 3kg), non fragile
How does courier service works? Do they come and pickup my parcel or I have to go their office? Usually any extra charge on pickup?
What is the okay not so expensive but still reliable company in Malaysia? I understand Cheap not too reliable, reliable but not too cheap so I will go for the middle one.