I have bad experience with Kangaroo Worldwide Express as well. My item was sent 2 weeks ago by my sender, until today i did not receive. I called up so many times to check for the status. Their people just pushing me here and there to this and that branch (ask me to call and check)...from sender's Kangaroo branch to HQ to receiver's Kangaroo branch. And asked my address and phone no. again and again. The people who has said would check for me and call back...never call.

Finally, after many times i called to sender's Kangaroo branch, HQ, receiver's Kangaroo branch, the receiver's branch office just found out the item is actually in office and no consignment note - how's the consignment note can be lost? Isn't it sticked on the box?

Their customer service is bad, just pass the line to other person without any help. The shipment person from HQ also unpolite by saying that how come you only said you called which office which office, but did not ask who I was speaking. Looks like i was bluffing them i've called other branches.

I use PosLaju so many times, never have such a bad experience. My item's always delivered on time 1 working day.
I will not use Kangaroo Worldwide Express...

This post has been edited by WEELIN1012: Nov 27 2012, 06:05 PM