Anyone facing problem tracking their international parcel lately?
I had a parcel sent from Japan on 19/05 and until today there's no record on Poslaju tracker, the Japan Post tracker stated that it had departed from Tokyo since 13:00 19/05/2014, called Poslaju to check but they didn't trace any incoming parcel under that EMS number. Usually from my experience the parcel record should be by latest 2 days after depature yet the only record available is from Japan Post tracker which indicate the time it departed. If the parcel were to be lost who should i file a claims (according the the website i ordered, they mentioned that EMS covered insurance of lost up to 20000yen, but nothing mentioned from Poslaju Malaysia regarding claims.)

This post has been edited by TheEvilMan: May 21 2014, 11:00 AM