QUOTE(Shanny @ Aug 16 2011, 10:34 AM)
Sad to say, my wardrobes are done by Unity Design.
The week before, UD installed the kitchen cabinet and TV wall for me. I am very satisfied and very happy with the end result.
I even share the nice pic in facebook with everyone.
But last week, after they installed the wardrobe for me, I am totally disappointed.
To me, the wardrobe is totally fail and not acceptable.
First problem – The sliding door of the wardrobe is “senget”. It cannot close properly as in the picture. I asked UD installer, are they going to fix this next trip they come to my house, the installer said NO. He said the door “is like that”, it cannot be fixed.
I am so pissed off with the installer attitude and reply. Will you allow this thing happened to your own wardrobe in your house? A senget door which cannot be closed properly?

Second problem – The 3 inch end panel. The salesperson told me “this is normal”. He said it is very hard to know whether the wall is straight or not, so the way they do to prevent this is to put a board there directly. But for me, this is totally not acceptable.
The wardrobe looks super UGLY with the large board and it takes up the space !!!
I would rather the wardrobe fully extend to the wall even the wall is not straight. Just use silicon or whatever to seal it lar !
And for my room, there is no cornice at the top, there is only skirting at the bottom.
If this is the end result I will get, I would rather buy a readymade wardrobe, what for I spent so much in getting such a epic fail build in wardrobe.
But, the lucky thing is, the UD salesperson promised to take up the responsibility to fix for me. He will come to my house again to understand the situation better. I hope UD really look into this problem seriously.
i think the 3 inch edge is not a problem. it's true that no one can know how slanted the wall is. definitely, the wall will be slanted. since they cannot know how much the wall is slanted. the only way is to create this buffer zone. if this is a wider wardrobe, i believe this 3 inch will not make a difference to the size of the wardrobe. the fact that this is small makes it more obvious. in other cases, this should be unnoticable.The week before, UD installed the kitchen cabinet and TV wall for me. I am very satisfied and very happy with the end result.
I even share the nice pic in facebook with everyone.
But last week, after they installed the wardrobe for me, I am totally disappointed.
To me, the wardrobe is totally fail and not acceptable.
First problem – The sliding door of the wardrobe is “senget”. It cannot close properly as in the picture. I asked UD installer, are they going to fix this next trip they come to my house, the installer said NO. He said the door “is like that”, it cannot be fixed.
I am so pissed off with the installer attitude and reply. Will you allow this thing happened to your own wardrobe in your house? A senget door which cannot be closed properly?

Second problem – The 3 inch end panel. The salesperson told me “this is normal”. He said it is very hard to know whether the wall is straight or not, so the way they do to prevent this is to put a board there directly. But for me, this is totally not acceptable.
The wardrobe looks super UGLY with the large board and it takes up the space !!!
I would rather the wardrobe fully extend to the wall even the wall is not straight. Just use silicon or whatever to seal it lar !
And for my room, there is no cornice at the top, there is only skirting at the bottom.
If this is the end result I will get, I would rather buy a readymade wardrobe, what for I spent so much in getting such a epic fail build in wardrobe.
But, the lucky thing is, the UD salesperson promised to take up the responsibility to fix for me. He will come to my house again to understand the situation better. I hope UD really look into this problem seriously.
i have to agree that the slanted door is human error, and since erny had taken a swift action to rectify this, it is not an issue. i believe what we consumers don't want is suppliers who keep delaying on rectifying their faults. hence, erny and team's swift action is commendable.
now, about my renovation. it had been a pleasant experience dealing with ernie thus far. he is friendly and honest. i actually asked for a lot of extra bits and litthe things post-installation, and he gave them to me free, when i expected to pay for them. he said 'no need to charge la. small things, it's ok' .the last thing i want was a supplier who is dodgy and try to rip extra money off of me for every little thing that i ask for, which is not in the quotation.
the installation period was superb. i did not expect them to finish it so fast.
1st day, already finished the small room cabinet, and already installed the 'bones' for master bedroom and kitchen! all in one day!
3rd day, everything was done!
i will definitely recommend only erny to anyone who wants to do renovation, especially those who needs to move in urgently.
i will post my pictures soon, since the wall painting and downlights are not done yet. still ugly
Aug 22 2011, 11:01 AM

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