just to share with you guys, i've filed a complain to TM recently, complaining that TM keep charging to their subscriber even the system down without notice in advance or down for a long period (e.g 2-3 days). Below is part of what they replied in the email:

"We refer to your issue regarding the charge imposed on your account during the non usage period; we regret to inform you that we are unable to propose the rebate for the non usage period. Kindly refer to Clause 8.2 of our Terms and Conditions;
8. Fees
8.2 The Fees shall be continuously chargeable and payable by the Customer upon connectivity of the Internet access to the Customer?s Equipment regardless of the usage."

From my understanding of Clause 17(d) of COMMUNICATION AND MULTIMEDIA ACT 1998 (COMMISSION DETERMINATION ON THE MANDATORY STANDARDS FOR QUALITY SERVICE), it mentioned clearly that ISP shall provide 99% of the service availability.
Streamyx definitely failed to comply this clause.