Hi Guys,

I got some good news for you all.  First of all, i need to know would there be a moderator for ISP issue on this forum?  How to contact him / her?  Please kindly provide some information.

Here's the good news, i've brought Streamyx's repeating issues high up to MCMC and PMO's Complaint Bureau.  TMNET decided to hold a discussion session on around end of the month.  I've insisted the invitation of the decision maker (Top Guy) from TMNET and MCMC to the session, else the discussion session will be meaningless.  On top of that, i insisted to invite the following people:

-  lowyat.net's admin / moderator of ISP Category.
-  news reporters from English and Chinese Press Company to cover the discussion, so that, the public can be well informed on the conclusion of the discussion.

I hope this discussion will be a "resolution channel" to solve long pending and long repeating issues experience by the public, especially to those who has no other ISP option to choose other than Streamyx.

Let's push it through and hope this session will help the service (if cannot turn Streamyx into our neighbouring "Singtel" or "Starhub") to be more stable and more usable broadband services.
Extra Information
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Trace route seems to be "further blocked" by TMNET whereby, we'll not be able to trace which segment of the network is having a bottleneck or having issues with congestion and so on.  Hence during the issue solving, the action make the troubleshooting with TMNET engineers alot harder and almost zero information the engineer can use to troubleshoot a certain particular issue, especially the slow browsing issues.

During previous issues, i had started the investigation on the network issues with one of the international backbone provider that so happened to be in one of the troubleshooting event.  Based on the trace route information provided, the engineer (after double-checked on the network reported network issues) confirmed that the routing's bottleneck / congestion is happening WITHIN TMNET network infrastructure, hence, there's nothing much they can do to ease up the connectivity. 

I mentioned TMNET's engineer because these 2 engineers are willing to help up and to solve the critical issues for my customers.

This is only one of the events happened.  There are more which i'm not convenient to post it here.  Here's the clues, Does any ISP using TMNET's infrastructure?  Do they (Other ISP) having problems like that? Why? 

Thanks for your time reading this post.  Hope to hear from the moderators and you guys, so that we can prepare ourselves for the discussion and get things sort out asap.