Is I'm reading this right? This sort of bullshit?

1 - International slow browsing & network infrastructure:
In principle, increasing international capacity is not the way out of this issue. It is already a known fact that >70% of the total internet traffic is going abroad. TM, being part of the Performance Improvement Program have taken this matter into account and strive on its network resilience with adequate capacity hence improving the browsing and connection speed.
Further comments and timeline are as in item (7) below.

in other word, there won't be any upgrade and TM is just bullshiting.


2 - Dynamic IP/Fixed IP Account Issues

These alternatives are made available to all of our users so as to meet their requirements. In addition, customers using critical business applications are more likely to opt for business packages for its resilience in the long run with expectation to have greater peace of mind.

You should pay more for crappy service

3 - Trace Route (Blocked)
ICMP packet has its own overhead and hence some measures have to be taken to ascertain level of service to the most users besides being part of the security and traffic management policy. As a responsible service provider, it is vital for TM to alleviate this potential impact to all users at large. As such, TM shall continue in implementing this for the benefit of the majority of its users.

ICMP overhead? Buahahahahahaha. Actually they dun want to repeat the last embarrassment. How much is ICMP overhead anyway? Mmmm?

4 - TMNET's tech support competency & effectiveness, including but not limited to CC and field support
In general, statistic has revealed that one of the main causes of service disruptions are end users related. Looking at this point of view, TM is working towards a total solution and better customer experience when interacting with contact centre come December 2009. Nevertheless, improvement on the last mile network is nothing short of priority and progressively being implemented nationwide.

Another bullshit. In other word, TM is saying that you are idiots. Yes, that is what they mean. "Sir, did you turn on your modem? Got any light?". Even if you're an IT expert, they will treat you the same, an idiot.

5 - Tech support facilities: a) tollfree ;
June 09 b) support SOP
In relation to item (4) TM's Contact Centre has been equipped with the up to date telephony system and other sufficient resources to cater unnecessary call drops. The number of unsuccessful calls is expected to subside at this present month hence improving its touch base with the customer come June 2009. Nevertheless, TM shall ensure that this would not be the end of its effort in enhancing the customer's touch point.

They are moving everything to 100 right? What if my phone line dead? And not to mention I'll be charged while waiting in queue. Bullshit.

6 - TMNET's best effort and FUP

Following the evolving nature of internet and its applications, it has been a challenging moment for TM to keeping abreast with the huge demand for bandwidth whilst maintaining the network infrastructure in the most cost effective way. Nonetheless, TM is taking all the necessary steps to comply with the determination of Mandatory Standards for Quality of Service by Malaysian Communications and Multimedia Commission (MCMC). Volume based package is a possibility that TM may venture in to differentiate customers' experience based on the value purchase.

So, they are looking into volume just like wireless broadband. 1kb = 3 sen? In other word, they will make MORE money.

7 - Progressive ETTR (3 months) or compensation matters
At this point in time, some of these improvements are already in place and starts bearing positive results (today's telephone conversation is referred). We shall consider the 3 months improvement period has been met. TM wishes to assure its customers that it is undertaking all necessary measures to improve its services endlessly. It has always been a practice in TM to treat every complaint seriously and at its best endeavor to ensure continuity of service but shall not be liable for consequential of any failure. Nevertheless, TM shall at its own discretion to provide necessary rebate, subject to its current terms and conditions.

Blablabla. Cable cut? Earthquake? What next? All those cable cut is bullshit. Insider info: No such thing as cable cut. After all those optic cable is not on the surface but deep underwater. Blame submarine?

8 - streamyx ads, is it slightly exaggerative
TM strongly advised its potential customer to use their own discretion prior making any decision to be part of TM's family. As a market leader in the broadband and fixed-line businesses, TM is driven to reach out but in a highly competitive environment.

In other, TM is saying that you're an idiot to be conned by an ad. Market leader? Competitive? Against who? Why not let other company use your line for free?

a group called anonymous screamyx? All wear the mask of MCMC president instead of guy fawkes.