Name, phone no, email address, user id is already personal information. Of course you would not ask for passsword, nobody will (or should) fill in the form if so. But a username is already half the equation of login details.
Users must call the center or email them to get an report no. That is the first step. No report, no further complaints will be entertained properly.

Since a Streamyx report no should be provided, a user needs to make a report to TM first to get it. Otherwise it is pointless to send a complaint to MCMC. So the form should not be a substitute for making a report to TM. TM also has their own procedure to take the report after asking for info from the user etc. That will not happen properly with this form.

Again, I am sorry to say this but you are not the representative for users. Unless you have some direct connection and have some sort of guarantee that user problems can be solved if they submit it to you, this will give false impression to users. Unless TM and MCMC has selected you to be a liason for users, I don't see why anything different can happen than users reporting directly to TM and MCMC.
As I said, your idea of the form may be a good one, but it has to be run by TM or MCMC or a proper consumer group or a official user group to have a proper effect. Not by an individual / company / 3rd party with no authority to do so.

Again, IMO:

1. No 3rd party should have any user info.

2. Even if it is a easy way to report, it should not be done on a 3rd party website. Users have no idea what the info is being used for, even if you don't have a copy, you cannot prove that since the form is on your website and you can do what you want in the background. I am not saying you are, just that you are not authrorized to collect such info. Yes, in the end it is up to the user, but still I don't think it is right.

3. Suggest MCMC has such a form on their website, not yours.

4. In post #343, hhbks  posted about another user wanting to start a user group and that you should get in touch with that person to see what can be done. There really should be an official user group if this is to be done properly.

I really hope others will post their opinions. Most of the time people don't like to disagree on the forums as they think they become unpopular. But I think we should all listen and respect each others opinions even if they differ.

I'm sure we are all waiting to read your results from the meeting.

For example if copper cable got vandalised or been stolen they can easily joint it back no worries for replace the whole cable from A to B. Fiber need to replace the whole link for better data transfer, but they also can do just put a splicing process at the place were cutoff but it will effect the latency issue.