I'm here to share my experience with u all on TM.

May 2008 - I pay a visit to Titiwangsa Tmpoint to enquire whether the port for streamyx and phone are ready to be use in my new area. I was being told that the ports are ready to use. Therefore I decided to move into that area and make an application to transfer my telephone line and streamyx later on. Few days later after i signed the contract with my landlord, I was being told the ports are not ready and I unable to make or even temporary suspend my services. Damn frustrating when I heard it, feel like being cheated by TM as I still have to pay without using it.

As I no longer trust the titiwangsa branch, I went over to the Chow Kit branch and straight away look for the supervisor. The supervisor apologise to me and allow me to file an application for transfering under pending status. And the supervisor did told me that I'm entitle to claim for the rebate for not using the streamyx and telephone services.

It take 3 or 4 months to get my streamyx is ready. As the chow kit road branch is a little bit far from my home, therefore I decided to visit the nearest branch (titiwangsa) to make my rebate. Again, the stupid staff over there tell me I'm not entitle for the rebate!!
No choice...have to go over to chow kit road branch and file for the rebate. 3 or 4 weeks after filed my rebate, I call over 100 and ask for the status....Guess what I get?? Sir, There is no such report in our system!!
Haiz...getting more disappointed and angry....So I make another report through phone call. Few days later I call again....this time error on the report...wt*

Finally I giving up complaint or file report with TM. Straight away emal MCMC. The next day after I emailed MCMC, the manament call me and informed me that the rebate is under process. Within 3 days, my case settle.



March or April 2009 - I experienced with a frequent dc problem. Call over 100, they ask me to check modem and those settings and even telling me my modem is faulty...(wasting my time)

I keep telling them all my parts and settings are ok. Then I ask them to reset my port c whether it can fix my problem. After reset still the same, as I the Customer service unable to settle my case. He help me to file a report and ask the technicain come over my place to check what's the problem.
The next day, the technician call over saying that he done what necessary to be done and claimed is not TM problem and put the blame to the wired problem. ( but my is near area)

Then I call over 100 again and inform them what the technician told me. Guess what their response? He dare to smile
After wasting my time with the customer service, I emailed MCMC again. The next day, the TM complain management call me again and settle my case is just few days.

From my case, I guess u guys roughly have an idea how TM treat their customers. Even their staffs and not capable to solve our problem. No point setting up customer service centre.

This might belongs to rants....but what cause it?
Think about it