I just discovered and stayed up all night, reading the whole thread. First of all, tip of my hat to you, webdesignempire; you're doing all of us a good service.

Now, the line I'm using is fairly new since I just got it installed last week, but I've had dealings with TMnet before when I was staying in Cyberjaya. Horrible line, etc. But I've never seen it as horrible as this. The actual day that I got my connection up and running was magnificient; I could play Team Fortress 2 all night long with a maximum ping of ~200, which isn't too bad. Servers that I play on are located in Cyberjaya and Singapore anyway so the latency shouldn't be that bad, and it wasn't. Surfing was decent, everything loaded up just right.

My problems started yesterday; Google's responses are slow, Reddit won't load and a bunch of other websites outside of Malaysia are hard to reach. This is around 1pm - 12am, mind you, and sometimes lasting longer than that. Even Lowyat is really sluggish.

I've done some diagnosis on my part: I'm currently using a Riger modem and its self-diagnostic tool seem to indicate that their DNS servers are down, or at least not ping-ponging very well to my machines here; packets getting lost and all. Not very nice.

I know, I know, I should call their customer service. And I will, ASAP. But I suppose I wanted to chronicle my problems here since I was already reading this thread and you wanted some more complaints from around the forums.

tl;dr version:

Mr. webdesignempire, thanks for your awesomeness. I am a new but not so new TMnet subscriber who was lucky during the first few days of installation but not quite so lucky now. Sites down include Google, Reddit and Lowyat. Suspecting DNS server problems, but not really sure.

Thanks again, webdesignempire. Hope all of us will get better service from TMnet in the future.

It's amazing how TM can get away with a nationwide outage without any major fuss being raised. It's like they've been given a
license to do whatever they want and they won't be held accountable. It's extremely frustrating because for some of us, the Internet is our lifeline; IT professionals and students fall into this category. No Internet sometimes equals no work being done for some of us and that's very bad.

I guess I don't really have anything new to add but that TM is being irresponsible about their service uptime. It's very disappointing.

webdesignempire, I hope that this case can also be mentioned to MCMC; it's very characteristic of how Streamyx is like.