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TMNET & MCMC Top Guy Discussion Session, Finally TMNET agree to hold a discussion
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Kain_Sicilian
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Aug 25 2009, 10:06 AM
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QUOTE » Click to show Spoiler - click again to hide... « TmNet Streamyx issue, it is true 100% true. Slow internet browsing is most common problem for streamyx service, plus there is another ISP using TM backbone that I cannot tell you guys, more than one ISP most of them is well known one of them just launch for broadband service early of May. How do I know? It is secret
Backbone (OSN) not one of the big problem, major problem came from the distibution point it self, most of them still using old cabling and also old equipment. High latency issue may causes by congestion, its all due to TM equipment it self.
The reason why they late or never take action on every complaint raised is because of so many customer facing the same problem. Hope will soon improved.
Just want to share some info
** At page 19 there is a speedtest.net for global statistic, our country just manage to have 1.8Mpbs download speed compared to others, more speed than us. For example Bulgaria, I already talk this matter to my friend there is internet service at his country up to 30Mbps speed wonder why they can gain so much speed, adviced by him that all the link using fiber no copper at all. Malaysia still using copper only backbone using fiber (also certain areas). We can say that TM dont want to invest on this due to fiber cost too high and copper more cheap and well maintained. For example if copper cable got vandalised or been stolen they can easily joint it back no worries for replace the whole cable from A to B. Fiber need to replace the whole link for better data transfer, but they also can do just put a splicing process at the place were cutoff but it will effect the latency issue.
I agree that TMnet needs to upgrade their equipment and infrastructure to keep up with times. But I only hope that they would do it right and well. When I was staying in Johor, TM upgraded the lines in my Taman to fibre optic, there after, the entire Taman is unable to access streamyx for about half a year. And just recently, about 3 months ago, they had a big post saying upgrading works on a certain date. And after that date, the entire taman's streamyx was down for 2 weeks. What I'm trying to say here is, TMnet, apart from upgrading their infrastructure, they sould upgrade their staff as well. Please don't create new problems when trying to solve old ones.
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Kain_Sicilian
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Aug 26 2009, 08:34 AM
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I will try webdesignempire, and thanks for your efforts as well.
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