hi...this is what happened...

last week i sold a top and i posted by pos ekspres....the buyer suppose to get it on 28/4 and then today 5/5 she sent me an email saying that she didn't receive it...i check at pos.com.my..it stated delivered....whose fault izzit now? should i refund to her?

call up poslaju bahagian serahan..thr's a helpline u can call at ur posexpress paper..
u still have the pos express tracking number??
if yes,they can help u...
maybe the posman post wrongly...or maybe buyer tipu u..
think twice b4 refunding..the buyer should inform u earlier instead of now...usually pos office will keep record for 7days oni..
good luck sis!!

thank you...if the post office lost the package will they refund?

since the status stated "delivered", i dont think pos m'sia will give u a refund dear.

as long as the Addressed delivered = address provided by buyer and status = delivered.
there is nothing much u can do rite.

just ring pos m'sia and see if u can find anybody that is HELPFUL enough to assist u..good luck

If you can prove that the parcel is indeed 'lost' or gone to the wrong owner, they will give you a free pos express envelope to compensate. Cos you're supposed to send documents only, not clothing.

try to ask in pos office. but i think they won't refund it..

nowdays

cant send clothing thru the post meh?

or not how to send clothings?