The Official P1 W1Max Support Thread

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The Official P1 W1Max Support Thread , P1 Rep is in da house

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frey88

Jul 6 2009, 11:51 AM

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mine yellow but slow too, stay at kota damansara

toilet bowl

Jul 6 2009, 12:44 PM

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New user here, with home pro pakage, speed is quit good but when download from rapidshare with premium account the speed sux not stable at all...

falconhour

Jul 6 2009, 11:15 PM

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QUOTE(frey88 @ Jul 6 2009, 11:51 AM)

mine yellow but slow too, stay at kota damansara

frey88, i concurred. for me it was freq DC since 10pm just now and permanently severed after 1030pm tonight. Just reported to P

WooTz

Jul 7 2009, 07:53 AM

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Anyone else "enjoying" W1MAX these past few days?

frey88

Jul 7 2009, 09:52 AM

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QUOTE(falconhour @ Jul 6 2009, 11:15 PM)

frey88, i concurred. for me it was freq DC since 10pm just now and permanently severed after 1030pm tonight. Just reported to P

everytime i call them, they will give bullshit, now i am desperated to call them.

peoplechuck

Jul 7 2009, 10:43 AM

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******* P1 SUPPORT *******
Read this:

I share the same as everyone else over here. This is my 3rd month going into P1 and I've only enjoyed the speed that I've paid for for the first 1.5 weeks of subscription (RM200/month 2.4 pkg) . The last 10.5 weeks, i can hardly browse or download any files at a decent rate.

I've since opened at least
- 4 support tickets,
- had a tech come readjust the modem but failed to make any impact
- sent quite a few speedtest screen shots.

Nothing has changed and they've always closed the tickets without my permission and marking them 'solved'. The only time I can get decent 'speed' is during the hours of 5-6am for about 1 hour. Other than that, its pathetic and pages take time to load.

I'm a technical guy who knows quite a bit about how networking works so I've already done quite a bit of trouble shooting on this issue on my own. Look at my screenshot of my connection to the tower in Sri Hartamas.

Technical Support claims to keep 'escalating' my case but it is the same thing every single time: I get a call from a level 1 support asking me: "Do you still have connection? Can I close the case?"
- Which part of "MY DOWNLOAD SPEED IS HORRIBLE" do they not comprehend?

******** To those wanting to subscribe *******
Read This:
1. STAY AWAY from P1 if you want to avoid the headache
2. Speed and stability is a HUGE issue for the price you are paying. Might as well go with another provider.
3. The support is horrible - they do not troubleshoot. They only read from scripts.

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Acrisius

Jul 7 2009, 04:02 PM

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QUOTE(peoplechuck @ Jul 7 2009, 10:43 AM)

******* P1 SUPPORT *******
Read this:

I share the same as everyone else over here. This is my 3rd month going into P1 and I've only enjoyed the speed that I've paid for for the first 1.5 weeks of subscription (RM200/month 2.4 pkg) . The last 10.5 weeks, i can hardly browse or download any files at a decent rate.

I've since opened at least
- 4 support tickets,
- had a tech come readjust the modem but failed to make any impact
- sent quite a few speedtest screen shots.
Nothing has changed and they've always closed the tickets without my permission and marking them 'solved'. The only time I can get decent 'speed' is during the hours of 5-6am for about 1 hour. Other than that, its pathetic and pages take time to load.

I'm a technical guy who knows quite a bit about how networking works so I've already done quite a bit of trouble shooting on this issue on my own. Look at my screenshot of my connection to the tower in Sri Hartamas.

Technical Support claims to keep 'escalating' my case but it is the same thing every single time: I get a call from a level 1 support asking me: "Do you still have connection? Can I close the case?"
- Which part of "MY DOWNLOAD SPEED IS HORRIBLE" do they not comprehend?
******** To those wanting to subscribe *******
Read This:
1. STAY AWAY from P1 if you want to avoid the headache
2. Speed and stability is a HUGE issue for the price you are paying. Might as well go with another provider.
3. The support is horrible - they do not troubleshoot. They only read from scripts.

You having a great signal from the tower.
RSSI, CINR and TX Power all under good number and you still get the slow connection during peak hours.
I can assume, it was already overcrowded on your area's base station. Nothing much you can do, at least P1 will extend another base station nearby to overcome the congested traffic. Think about setting up a new base station around the same area. It was impossible, as they focus more on new place (new customers) rather than complaining for old customers. I already switched to Streamyx and i happy with the speed compared to headache P1W1MAX. As i can get more reliable and consistent connection. I still got 2 months contract with P1W1MAX, and I already throw the black box away and didn't turn on. Just waiting to terminate P1W1MAX

This post has been edited by Acrisius: Jul 7 2009, 04:03 PM

frey88

Jul 7 2009, 04:14 PM

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Damn stingy p1, i signed 2 years contract! still have a long way to stick with it! FXXX

HeHeHunter

Jul 7 2009, 09:02 PM

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QUOTE(peoplechuck @ Jul 7 2009, 10:43 AM)

******* P1 SUPPORT *******
Read this:

I share the same as everyone else over here. This is my 3rd month going into P1 and I've only enjoyed the speed that I've paid for for the first 1.5 weeks of subscription (RM200/month 2.4 pkg) . The last 10.5 weeks, i can hardly browse or download any files at a decent rate.

I've since opened at least
- 4 support tickets,
- had a tech come readjust the modem but failed to make any impact
- sent quite a few speedtest screen shots.
Nothing has changed and they've always closed the tickets without my permission and marking them 'solved'. The only time I can get decent 'speed' is during the hours of 5-6am for about 1 hour. Other than that, its pathetic and pages take time to load.

I'm a technical guy who knows quite a bit about how networking works so I've already done quite a bit of trouble shooting on this issue on my own. Look at my screenshot of my connection to the tower in Sri Hartamas.

Technical Support claims to keep 'escalating' my case but it is the same thing every single time: I get a call from a level 1 support asking me: "Do you still have connection? Can I close the case?"
- Which part of "MY DOWNLOAD SPEED IS HORRIBLE" do they not comprehend?
******** To those wanting to subscribe *******
Read This:
1. STAY AWAY from P1 if you want to avoid the headache
2. Speed and stability is a HUGE issue for the price you are paying. Might as well go with another provider.
3. The support is horrible - they do not troubleshoot. They only read from scripts.

Crapping here without telling where is your area is futile.

Besides, Wimax is really area dependent. Your area may be slow but I am getting 2mbps.

This post has been edited by HeHeHunter: Jul 7 2009, 09:07 PM

peoplechuck

Jul 8 2009, 04:22 AM

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I did mention that I am in SRI Hartamas - Did you NOT Read ?

[quote=HeHeHunter,Jul 7 2009, 09:02 PM]
Crapping here without telling where is your area is futile.

Actually having a 2.4 MBs to Kuala Lumpur doesn't really say much.
Most people here browse sites that are OUT of this country.

With TMNet - people can get a stable 1.5mbs to the US.

With P1 - people can hardly get any thing decent even to Singapore.
Perhaps I speak for myself - but look through the threads - its a resounding issue

This post has been edited by peoplechuck: Jul 8 2009, 04:25 AM

Nels

Jul 8 2009, 10:45 AM

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Latest announcement

Scheduled Network Maintenance from 8 Jul 2009 to 20 Jul 2009

Dear P1 Subscriber,

We will be conducting a scheduled network maintenance exercise from 8 Jul 2009 to 20 Jul 2009 from 9 a.m. to 11 a.m.

Affected Date Affected areas
8-Jul-09 Kampung Baru Air Panas, Setapak Jaya, Kampung Loke Yew
8-Jul-09 Gombak, Taman Rowther, Kampung Chubadak, Kampung Bandar Dalam, Kampung Kuatan, Kampung Sungai Merali
8-Jul-09 Kampung Kelang Gates Baharu, Kolej Tunku Abd Rahman
8-Jul-09 Taman Melawati, Taman Wangsa Melawati
8-Jul-09 Titiwangsa
8-Jul-09 Kampung Baru Samarak, Kampung Baru Air Panas
8-Jul-09 Taman Sri Rampai
8-Jul-09 Taman Air Panas, Taman P. Ramlee
9-Jul-09 Taman Ibukota, Medan Idaman Business Centre, Taman Kenangan , Gombak Setia, Taman Gombak Jaya
10-Jul-09 Taman Melati, Taman Perwira, Kampung Wira Jaya
13-Jul-09 Medan Idaman, Taman Setapak
14-Jul-09 Danau Kota, Wardieburn Camp
15-Jul-09 Kawasan Perusahaan PKNS
16-Jul-09 Taman Bunga Raya
16-Jul-09 Desa Setapak, Taman Sri Rampai
16-Jul-09 TAR College
17-Jul-09 Taman Bullion Mewah, Taman Koperasi Polis, Tamana Perusahaan IKS
17-Jul-09 Taman Desa Minang, Batu Caves Light Industri Estate, Taman Industri Bolton
20-Jul-09 Taman Berlian, Taman Sahabat, Greenwood, Kampung Tanguit, Kampung Simpang Tiga, TamanBukit Lela, Taman Desa Minang

During this period, you may experience limited or temporary interruption to your P1 W1MAX service. Full service will be restored once the maintenance exercise has been completed.

We apologize for any inconvenience caused.

Best Regards,

P1 Careline

xdsl

Jul 8 2009, 12:39 PM

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QUOTE(Nels @ Jul 8 2009, 10:45 AM)

Latest announcement

Scheduled Network Maintenance from 8 Jul 2009 to 20 Jul 2009

Dear P1 Subscriber,

We will be conducting a scheduled network maintenance exercise from 8 Jul 2009 to 20 Jul 2009 from 9 a.m. to 11 a.m.

Affected Date Affected areas
8-Jul-09 Kampung Baru Air Panas, Setapak Jaya, Kampung Loke Yew
8-Jul-09 Gombak, Taman Rowther, Kampung Chubadak, Kampung Bandar Dalam, Kampung Kuatan, Kampung Sungai Merali
8-Jul-09 Kampung Kelang Gates Baharu, Kolej Tunku Abd Rahman
8-Jul-09 Taman Melawati, Taman Wangsa Melawati
8-Jul-09 Titiwangsa
8-Jul-09 Kampung Baru Samarak, Kampung Baru Air Panas
8-Jul-09 Taman Sri Rampai
8-Jul-09 Taman Air Panas, Taman P. Ramlee
9-Jul-09 Taman Ibukota, Medan Idaman Business Centre, Taman Kenangan , Gombak Setia, Taman Gombak Jaya
10-Jul-09 Taman Melati, Taman Perwira, Kampung Wira Jaya
13-Jul-09 Medan Idaman, Taman Setapak
14-Jul-09 Danau Kota, Wardieburn Camp
15-Jul-09 Kawasan Perusahaan PKNS
16-Jul-09 Taman Bunga Raya
16-Jul-09 Desa Setapak, Taman Sri Rampai
16-Jul-09 TAR College
17-Jul-09 Taman Bullion Mewah, Taman Koperasi Polis, Tamana Perusahaan IKS
17-Jul-09 Taman Desa Minang, Batu Caves Light Industri Estate, Taman Industri Bolton
20-Jul-09 Taman Berlian, Taman Sahabat, Greenwood, Kampung Tanguit, Kampung Simpang Tiga, TamanBukit Lela, Taman Desa Minang
During this period, you may experience limited or temporary interruption to your P1 W1MAX service. Full service will be restored once the maintenance exercise has been completed.

We apologize for any inconvenience caused.

Best Regards,

P1 Careline

We will be conducting a scheduled network maintenance exercise from 8 Jul 2009 to 20 Jul 2009 from 9 a.m. to 11 a.m.

till now (12:40PM) I can't connect to P1.........

This post has been edited by xdsl: Jul 8 2009, 12:41 PM

chung5576

Jul 8 2009, 06:35 PM

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wow.. look at this awesome speed!! start from 1st july, i get this shit speed always and especially at night time!
Is there doing maintainance everyday? ARRH..what a dumb excuse!!

Azlan96

Jul 8 2009, 07:31 PM

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ceh,

8th July 2009

Dear P1 W1MAX valued subscribers,

"P1 is currently experiencing temporary service interruption in certain areas of Klang Valley. Affected users may experience limited to no service during this temporary period. Our rapid response technical team is working full swing to restore service to its full capacity. We will provide updates as and when they are available to us."

Regards,
P1 CareLine

xdsl

Jul 8 2009, 07:41 PM

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QUOTE(Azlan96 @ Jul 8 2009, 07:31 PM)

ceh,

8th July 2009

Dear P1 W1MAX valued subscribers,

"P1 is currently experiencing temporary service interruption in certain areas of Klang Valley. Affected users may experience limited to no service during this temporary period. Our rapid response technical team is working full swing to restore service to its full capacity. We will provide updates as and when they are available to us."

Regards,
P1 CareLine

P1 CareLine = Screamyx Careline.... manage by same company