The Official P1 W1Max Support Thread

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The Official P1 W1Max Support Thread , P1 Rep is in da house

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jasonhor

Apr 6 2009, 11:52 AM

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this morning saw in p1 website that p1 usb modem going to lunch~
link

aeronlim

Apr 6 2009, 11:59 AM

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Do anyone of you stay in PJ ss2 area? Do you facing some often disconnection last weekend (Friday and Saturday)?

The signal is turn to Orange or Red last weekend (3-4 April 2009), normally my place is green color. And then the next is, often disconnection.

Just want confirm whether the problem is from my modem, or if all of you experience the same thing, then's the P1 problem.

be@rbrick

Apr 6 2009, 03:01 PM

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QUOTE(aeronlim @ Apr 6 2009, 11:59 AM)

Do anyone of you stay in PJ ss2 area? Do you facing some often disconnection last weekend (Friday and Saturday)?

The signal is turn to Orange or Red last weekend (3-4 April 2009), normally my place is green color. And then the next is, often disconnection.

Just want confirm whether the problem is from my modem, or if all of you experience the same thing, then's the P1 problem.

red light blinking from this morning, call customer service but send to voice message, even their voice message inbox full so can't leave message...

any idea how to contact p1 support?

This post has been edited by be@rbrick: Apr 6 2009, 03:02 PM

dEviLs

Apr 6 2009, 03:23 PM

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QUOTE(be@rbrick @ Apr 6 2009, 03:01 PM)

red light blinking from this morning, call customer service but send to voice message, even their voice message inbox full so can't leave message...

any idea how to contact p1 support?

same here..first time getting this kind of DC since using..
called P1 CS and they told me there was an upgrading work at base station

will see how's things after work today

LEVIATHAN

Apr 6 2009, 03:41 PM

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Leave the gun. Take the cannoli.

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This morning blinking red (wasted my electricity running PC, as the download stopped unknowingly). Now amber light with spiky horrible torrent speed (9kBps), unable to download FTP (timeout when downloading Jaunty repositories).

Today the connection is bad.

be@rbrick

Apr 6 2009, 03:53 PM

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QUOTE(dEviLs @ Apr 6 2009, 03:23 PM)

same here..first time getting this kind of DC since using..
called P1 CS and they told me there was an upgrading work at base station

will see how's things after work today

you can successfully contact them..so good..what time they say can be ok?

dEviLs

Apr 6 2009, 04:27 PM

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QUOTE(be@rbrick @ Apr 6 2009, 03:53 PM)

you can successfully contact them..so good..what time they say can be ok?

according to them 4-5 hours, so if by the time i get home it's still not fixed then i will fix them

iiam

Apr 6 2009, 04:44 PM

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Join the green side of the force...

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QUOTE(jasonhor @ Apr 6 2009, 11:52 AM)

this morning saw in p1 website that p1 usb modem going to lunch~
link

indeed. gonna check it out tomorrow!

HughieRmX

Apr 6 2009, 05:01 PM

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::.. ♬|♪ HaRdC0Re TrAnCE AddiCT ♬|♪..::

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Greetings,
So far Wangsa Maju area is not stable yet right ?

I saw my neighbour using one and put in the window panel side ... every night the signal will be either red or yellow ..

wongpk

Apr 6 2009, 10:01 PM

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My P1 experience... Lousier than Streamyx

. Here are why...

1, First 10 days out of the 15 day trial I got a good 90% speed, but after that it dropped to 50%. I don't mind, cause as long as it can online. So I didn't call in to bug for speed. Then, the upload speed dropped to 3kbps (Attachment for screenshot) for more than a week, after a week I called in to make a report. They told me a technician will come asap. Wait... 2 weeks plus, nobody wanna come and I started to keep on calling, still nobody come. Email complaint from the site has no reply at all

.

2, My area, (Bandar Bukit Puchong) has been very heavily promoted a month ago. Now I got frequent disconnect. Call in, telling the same thing, change static IP, ping IP, restart modem. Just like how Streamyx asking you to plug direct to modem and bla bla bla.

3, When I ask for a call back from the support, no reply after I hang up

.

4, When I call in the support and they're experiencing large number of call, I press the # key (To wait in line), it say it's invalid/no such code. So hang up and call again to listen to the "We are located on the ground floor of Packet-1 bla bla bla..."

So, basically P1 is the same like (Probably worse) Streamyx for me. With Streamyx, at least I got a better disconnection rate than with P1. Somehow, I can get the Streamyx support to my house easier than P1. It took me more than RM50 credit just to solve this unsolve problem. I think P1 is either still in the beta stage of their business.

I just want to ask, if it's possible I file a complaint and terminate this service? Because by using this, I'm paying more. With Streamyx, I've never been this angry before

.

Off to check my blood pressure. See if there's any update from P1 or not.

This post has been edited by wongpk: Apr 6 2009, 10:01 PM

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chung5576

Apr 6 2009, 10:15 PM

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Yeah..nice speed here!! P1 careline answer is "Under Maintenance"

I just wonder how long this "Mainteanance" will be done? 2week or 1month or??

donat07

Apr 6 2009, 10:51 PM

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the best broadband in Malaysia hahahaha

this is download king speed.

Added on April 6, 2009, 10:53 pm

Added on April 6, 2009, 11:01 pm

i subcribe 1.2mb.

p1 why my speed like this.

This post has been edited by donat07: Apr 6 2009, 11:01 PM

syahpian

Apr 6 2009, 11:02 PM

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today speed

hwchan

Apr 6 2009, 11:03 PM

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wah...you guys are so lucky at least got result from speedtest....i also would like to post my speedtest but....

my speedtest not even move after pinging....really envy u all >_>

zanasa

Apr 6 2009, 11:04 PM

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lagolago

Apr 6 2009, 11:16 PM

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last week my like this,

when my speed back to normal

Acrisius

Apr 6 2009, 11:45 PM

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It's going 3rd week, with this kind of speed. Sad.....
I wondering when they only fix with this crappy P1W1MAX service?

This post has been edited by Acrisius: Apr 6 2009, 11:51 PM

wongpk

Apr 6 2009, 11:50 PM

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Hm... I wonder if this thread going to have about the same comment like the Streamyx thread?

So... No different from both of them isn't it? Abang-adik la ni~ Haha...

frey88

Apr 7 2009, 01:14 AM

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my area is out of coverage but the p1 accepted my application =.= so lolx

Muhammad Syukri

Apr 7 2009, 01:17 AM

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wow just the time when i want to migrate to p1,already got so many problem,i guess i just stay with screamyx for awhile until their service gonna be great....hopefully.

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