The Official P1 W1Max Support Thread

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The Official P1 W1Max Support Thread , P1 Rep is in da house

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Lowyat_P1W1MAX

Nov 3 2009, 04:15 PM

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QUOTE(Paparazzi @ Nov 3 2009, 11:20 AM)

QUOTE(Paparazzi @ Oct 30 2009, 07:01 PM)
I have not been having access for over a month now, and yet Im receiving such emails? W1max must be joking.
--- On Thu, 10/29/09, P1W1MAX <mailer@p1.com.my> wrote:
From: P1W1MAX <mailer@p1.com.my>
Subject: IMPORTANT: P1 Network System Software Update
Date: Thursday, October 29, 2009, 6:56 PM

Hello,

We will be conducting a network system software upgrade from 11.00pm, 29 October 2009 to 8.00am, 30 October 2009 (approximately 9 hours). This network system software upgrade is necessary to accommodate upcoming enhanced services for P1 W1MAX subscribers.

This upgrade process is automated and will not require any input or intervention from you.

During this upgrade process, you may experience limited or temporary service interruption and the following services will be unavailable:

P1 Self Care portal
P1 Hot Zone

We apologise for any inconvenience caused and we thank you for your patience and support

Regards,
Your friends at P1

----------------------------------------------------------------------------------------------------

Hi

Customer service promised that a technician will phone me and come check my Internet connection, but as usuall, fail to turn up..

So, Went to p1 Green Packet today, cause my Internet has not been working for the past 1 week. The agent says that there is a problem with the Internet at my area in Gasing Indah, and might take up to 1 month till its fixed..

What is so hard to atleast notify customers of this problem/maintainance , or when we call in, have an automated message to inform customers... so, mean while I'm without internet for 1 month !!!

This is my Ticket number : 292491

Account number : 101078897

Please help !! Im using the outdoor Unit by the way....

If it can't be fixed by the next few days, I have to go back to streamyx I guess.
*
Hi buddy,

We are appologize on the issue. Really understand your frustration. We are currently looking at the issue that you are facing. Please be informed that you will be receiving a call from us soon.

Thanks.

Best regards,
P1 buddy
-------------------------------------------------

Each time I post a reply here, I get a call from P1.. But it makes no difference.. I was told that I will get a Technician to drop by today morning, since they are too busy on Monday.. So, where is he? Anyway, I'm not going to waste your time anymore, and please do not waste mine..

You can close whatever ticket or request you have there.. I had it with your service. Im also going to make sure my organization or my partner organization does not even think of getting P1

I'll be going to P1 this Friday to terminate my account which has not been functioning now for 6 weeks.

Thanks.

Hi P1 Friend,

I have emailed the update to your personal email address. Personally, please appologize on the delay response. I have arranged second re-visit for our senior technician to come to your premise. The appointment is within this week. We are trying our best to make it soonest possible for you. Please bear with us. Thank you so much.

Regards,
Lowyat_P1 Wimax

Added on November 3, 2009, 5:06 pm

QUOTE(MetalIronWood @ Nov 3 2009, 04:07 PM)

how's my problem?

Hi friend,

Our technical specialist haved called you earlier right? We are waiting for the feed back tonight. Please kindly reply the email for the troubleshooting guide given.

This post has been edited by Lowyat_P1W1MAX: Nov 3 2009, 05:06 PM

ZYen

Nov 3 2009, 05:41 PM

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hi P1 Rep,

i was a P1 user before all the potong potong thing start..i had tried the P1 service during begining of June. I pay RM100 cash as an upfront for the trial service. But after 1 day of the trial, i decided to return the modem. So i went to the head office to return the modem and i been informed that the RM100 will be sent to me as cheque within 45 days. So..i waited..

I just wanna ask. why izzit until now (November dy),i still haven't receive back my RM100??i even call to the customer service and they say that they will process it as soon as possible..where is the promise and all that? izzit RM100 is just too small for P1 and ignore it? to me it's my hard earn money and i hope that i will receive it as promised..thank you very much

Lowyat_P1W1MAX

Nov 3 2009, 06:58 PM

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QUOTE(nonameNo @ Nov 2 2009, 10:30 PM)

hmmm, after the station resume back to normal, im unable to connect it at all now.

CS called me and said will sent technician over to fix the problem. im not sure whether they can fix it or not. if not, then i have no choice but to cancel it and apply for other broadband then.

We will try our best to solve the issue. Please bear with us. Thank you so much.

QUOTE(chung5576 @ Nov 2 2009, 10:51 PM)

Now my P1 totally out of service.. freaking slow and always stuck there even google page also!
I have no idea now.. so just purchase another prepaid broadband for temporary use!

Sorry for keep you waiting. Our technician will visit your premise soon as promised. Really appreciate your kind understanding and patience.

QUOTE(owikh84 @ Nov 2 2009, 11:24 PM)

ohh gosh, now it's just the 2nd week I'm using P1 wimax the speed is getting terrible lately starting from last Friday. Loading google also took several seconds to finish. What's happening here P1? It's comparable to Maxsucks atm. Still got 2-3 weeks to go before I terminate this P1enis. Checked at 10.1.1.254 the signal status is the strongest green bar. Cheat or what? Now it's still 2nd Nov!!!!!!!

I regret to hear that you are experiencing slow connection issue with your P1 W1MAX services. Please kindly appologize about that. We are currently monitoring the case regarding the issue. Please be informed that you will be receiving call within 24 hours.

QUOTE(cl_er @ Nov 3 2009, 12:38 AM)

again speed down even in green light. can anyone tell me what happened?
1 week ago replied me said will not throttle my speed start 1st of Nov cause fair usage policy. but now still slow speed. why??????????????????????????????????????????????

my account 100725571
please don call me.
just tell me the solution. i don't want to hear any more EXCUSE this and that. everything also u tell us but at the end we found out just EXCUSE

We will further send tehnician regarding the slow connection issue. No worries. Thank you so much friend. Sorry for the inconvenience caused.

QUOTE(Shadowguardian @ Nov 3 2009, 12:49 AM)

I have switched from TM to P1 with effect from July in hope to get less headache. Service was fair at the beginning (in fact I was pleased with the speed compared to TM) but lately since end of October, the quality of the speed seem to deteriorate!
One average sized YouTube video will take forever to load! Please look into this and honestly I would not want to go through the same headache and complains with Streamyx.
My account number 101753754

QUOTE(jerrynks @ Nov 3 2009, 02:08 AM)

i've complained earlier on and p1 regain back my speed for a day or 2 , then today have been the 5th day that i cannot even surf . Every single webpage i go to , ends up to 'diagnose connection problem' as though i am not even connected to the internet , i cant even load p1 webpage to see whats wrong and i need to go to the cyber cafe to write this . Whats wrong with p1? i'm getting total green signal and this is getting very annoying . I suscribe this service for less than 1 month and this is the problem i am getting after the 1st week of 'fake' surfing speed? If this problem goes on till the 7th day , i will not hesitate to complain to mcmc , consumer rights . This is getting absurd ...

account number : 102155538

Thanks for the message. We will call you within 24 hours.

dragonmage13

Nov 3 2009, 08:25 PM

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There i thought i wont be back into this section of the forum but here i am.

On Sunday 01/11/2009 i got no connection at all. Called P1 they said maintenance. Ok fine.

On Monday 02/11/2009 open webpage have to refresh more than 8-10 times. Download stuff after 1min dc. I thought my pc problem so i reformat all.

On Tuesday today 03/11/2009, i still have the same problem!!!!! What maintenance did they did anyway? I try call P1 CS been holding on the line for more than 40min!!! and nobody pick up!!!?????

My modem light green colour stable... then after 1 min blinking... then stable..... after 5min blinking....

What going on?? Are they maintaining the station for it to become worser than before??

Are they gonna keep waive 1 month payment? 1 day payment?

If required: Acc no 100777895

If they gonna call me, ask them to call me after 8pm. No use calling me up while im in the office and my pc and modem at home.

This post has been edited by dragonmage13: Nov 3 2009, 08:30 PM

eGlobal

Nov 3 2009, 08:43 PM

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QUOTE(dragonmage13 @ Nov 3 2009, 08:25 PM)

My modem light green colour stable... then after 1 min blinking... then stable..... after 5min blinking....

Its your modem problem , go to their HQ to replace

MaGNiFiCo

Nov 3 2009, 10:06 PM

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weeeeeeeeeeeee

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From: PeNaNG - KL

p1 rep...

what happen to p1 now? the service has been terribly bad dis past 2 weeks

are u guys still on some sort of maintenance?? the modem keep on blinking every now and then..

location: setapak/wgsa maju

jerrynks

Nov 3 2009, 10:31 PM

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today afternoon , i thought my p1 is fixed! with a whooping 1.7 mbps on speedtest , and now at night , i gotta crawl to a cyber cafe to finish my report and complain here again ... blinking red with no connection at all ...
not even 1 month i suscribed , and i gotta crawl to the cyber cafe more than i did a year back... i'm gonna go jln templer's tmr or thursday to cancel this line with all my proof , and if p1 is not gonna cancel it without penalty , i'm so gonna complain this to every single body that i can find... sigh..

i'm paying for the line , but i cannot even use the line ... what am i paying for?

This post has been edited by jerrynks: Nov 3 2009, 10:32 PM

beast921

Nov 3 2009, 10:38 PM

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ohh.. that bad meh???....
I thought I'm gonna potong D.
looking at the circumstances.... tak jadi potong la.

jerrynks

Nov 3 2009, 10:43 PM

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i really dont want to complain , but if the line is not usable at all , i really cannot do anything... if lets say the line is given at 400kbps also , is alright you see , at least i can surf and do things online ... but when its blinking red or the download speed is at 0.01 or something...i really cant help but to complain... every single night it seems like i gotta go cyber cafe to do my things instead of at the comfort of my own house...

If p1 want to say its my fault on my end , then please explain the 1.7 mbps at times ?

the same location , the same everything , just that when it reaches congested time , it goes unusable ... blinking red... i need a internet service provider that can provide me with internet , not a isp that fails at night where i'll be at home after work . sigh..

Shadowguardian

Nov 4 2009, 01:38 AM

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QUOTE(MaGNiFiCo @ Nov 3 2009, 10:06 PM)

Hi P1

Could it be due to the modem upgrade patch recently? I recall getting a sms to advise leaving the modem on overnight and the speed has been
disastrous after that. Or there is a major upgrading around Sentul/Setapak & Wmaju area?

MaGNiFiCo

Nov 4 2009, 01:50 AM

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weeeeeeeeeeeee

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There is such thing as modem upgrade/patch?

I didn't received such sms. Oh this is bad

chung5576

Nov 4 2009, 01:59 AM

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I think the download speed was back to normal now but upload speed issue still exist!
0.00mbps?? it's weird!

haXker

Nov 4 2009, 08:11 AM

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my problem still not solve...
anyone know how to reset the p1 modem?
i cant get into the setting page using the default username/password after last upgrade.
please gimme ideas or solution.tq

nonameNo

Nov 4 2009, 09:35 AM

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QUOTE(haXker @ Nov 4 2009, 08:11 AM)

my problem still not solve...
anyone know how to reset the p1 modem?
i cant get into the setting page using the default username/password after last upgrade.
please gimme ideas or solution.tq

very easy. there is a small holes behind the modem. just push the button for >5 seconds and you will see the light will shut off. then quickly switch off your modem for 10 secs and then turn it ON back.

when reset the modem, all configuration will reset to default but the firmware is still the same.

dragonmage13

Nov 4 2009, 11:46 AM

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QUOTE(eGlobal @ Nov 3 2009, 08:43 PM)

Its your modem problem , go to their HQ to replace

Called P1 just now they say my place there congestion very bad. Sometime can online sometime cant.

So they gonna waive my bill again for the 3rd month.

P1 rep any way to potong this line without paying the remaining month according to contract ah?

Everyone potong the streamyx join P1, they should at least introduce potong p1 also.

Since the potong promo lauched its become worser than before.

Lowyat_P1W1MAX

Nov 4 2009, 12:25 PM

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QUOTE(MaGNiFiCo @ Nov 3 2009, 10:06 PM)

Hi friend, sorry about the issue. Could you please PM me your service address for me to check the area?

QUOTE(jerrynks @ Nov 3 2009, 10:31 PM)

QUOTE(jerrynks @ Nov 3 2009, 10:43 PM)

Hi friend, I am currently monitoring the account/ case right now. No worries ya. You will be receiving our senior technical person to call you after lunch time.

QUOTE(chung5576 @ Nov 4 2009, 01:59 AM)

I think the download speed was back to normal now but upload speed issue still exist!
0.00mbps?? it's weird!

Our senior technical incharged are continuosly monitoring your issue (Case ID: 308180). No worries. We will update you the outcome once done. Plus, our technician will visit your premise soon. Please bear with us. Once again, sorry for the inconvenience issue friend.

QUOTE(nonameNo @ Nov 4 2009, 09:35 AM)

Thanks friend. FYI, your case has been created under ID 307924. Our technician gonna visit your premise soon. Please bear with us ya.

nonameNo

Nov 4 2009, 01:37 PM

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Dear Lowyat_P1W1MAX,

just curious. i checked on my house coverage area. last month, found the coverage is nearer to my house but today when i checked it, the coverage getting further than my house. i getting little bit worry about it.

anyway, just to update. yesterday, im able to connect to P1 without problem but surfing time, getting intermittent lag - meaning loading the page for a while, then waiting for a period before it continue to load. can check on it? thanks.

ectoOne

Nov 4 2009, 02:07 PM

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hi p1 rep,

my upload speed is terrible these days, hardly over 10kbps. please help.

thanks,
101165959

Lowyat_P1W1MAX

Nov 4 2009, 02:34 PM

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QUOTE(nonameNo @ Nov 4 2009, 01:37 PM)

QUOTE(ectoOne @ Nov 4 2009, 02:07 PM)

hi p1 rep,

my upload speed is terrible these days, hardly over 10kbps. please help.

thanks,
101165959

Hi friends. Noted. Thanks for your message. We will check for you. Be waiting for our call today ya!

genecor

Nov 4 2009, 02:53 PM

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From: Johor Bahru... aka Down South *Wink*

Hi Lowyat_P1W1MAX,

Still having issues down in JB with connection.. made another report 308934 yesterday (3/11/09). Speed for Downloads and uploads are irratic and lately have been experiencing frequent disconnections which wasn't the case previously. Would appreciate any update or assistance looking into my case as even on "non-peak" hours i.e. Weekdays Daytime.

Thanks!

P.S. if you require my account info & all please let me know. I'll PM you details again.

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