The Official P1 W1Max Support Thread

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The Official P1 W1Max Support Thread , P1 Rep is in da house

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-oc-gassa

Nov 2 2009, 09:05 PM

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yup.. y now very frequent dc? wat happen?

quirkyjazz

Nov 2 2009, 09:18 PM

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QUOTE(-oc-gassa @ Nov 2 2009, 09:05 PM)

yup.. y now very frequent dc? wat happen?

heh experiencing the same EXTREME slow connection here just called their careline ..as usual excuses given --> our base station is "congested"
every month also congested, congested.

nonameNo

Nov 2 2009, 10:30 PM

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Casual

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hmmm, after the station resume back to normal, im unable to connect it at all now.

CS called me and said will sent technician over to fix the problem. im not sure whether they can fix it or not. if not, then i have no choice but to cancel it and apply for other broadband then.

Torniquet

Nov 2 2009, 10:35 PM

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Unable to think of one

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mine has been dc for every few mins for the pass week already...i cant even login to a normal google page..what is this...

chung5576

Nov 2 2009, 10:51 PM

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Now my P1 totally out of service.. freaking slow and always stuck there even google page also!
I have no idea now.. so just purchase another prepaid broadband for temporary use!

ghost705

Nov 2 2009, 11:22 PM

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From: Magic Dimensions

lol..customer service tell me might because of weather

owikh84

Nov 2 2009, 11:24 PM

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i7 Clan

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ohh gosh, now it's just the 2nd week I'm using P1 wimax the speed is getting terrible lately starting from last Friday. Loading google also took several seconds to finish. What's happening here P1? It's comparable to Maxsucks atm. Still got 2-3 weeks to go before I terminate this P1enis. Checked at 10.1.1.254 the signal status is the strongest green bar. Cheat or what? Now it's still 2nd Nov!!!!!!!

owikh84

Nov 2 2009, 11:27 PM

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i7 Clan

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QUOTE(ghost705 @ Nov 2 2009, 11:22 PM)

lol..customer service tell me might because of weather

Yeah the weather is wet lately since last Friday. But WTFkcuiMax is really that weak affected by weather?
If raining all the day for whole 1 month then we surfing at 2kbps for RM99 monthly!?

owikh84

Nov 2 2009, 11:43 PM

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i7 Clan

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I urge everyone to file complaint to FOMCA & TTPM

cl_er

Nov 3 2009, 12:38 AM

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again speed down even in green light. can anyone tell me what happened?
1 week ago replied me said will not throttle my speed start 1st of Nov cause fair usage policy. but now still slow speed. why??????????????????????????????????????????????

my account 100725571
please don call me.
just tell me the solution. i don't want to hear any more EXCUSE this and that. everything also u tell us but at the end we found out just EXCUSE

Yuiko001

Nov 3 2009, 12:42 AM

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hmm,even my msn can log in lately. especially night time the speed is getting worse!

Shadowguardian

Nov 3 2009, 12:49 AM

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I have switched from TM to P1 with effect from July in hope to get less headache. Service was fair at the beginning (in fact I was pleased with the speed compared to TM) but lately since end of October, the quality of the speed seem to deteriorate!
One average sized YouTube video will take forever to load! Please look into this and honestly I would not want to go through the same headache and complains with Streamyx.
My account number 101753754

jerrynks

Nov 3 2009, 02:08 AM

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i've complained earlier on and p1 regain back my speed for a day or 2 , then today have been the 5th day that i cannot even surf . Every single webpage i go to , ends up to 'diagnose connection problem' as though i am not even connected to the internet , i cant even load p1 webpage to see whats wrong and i need to go to the cyber cafe to write this . Whats wrong with p1? i'm getting total green signal and this is getting very annoying . I suscribe this service for less than 1 month and this is the problem i am getting after the 1st week of 'fake' surfing speed? If this problem goes on till the 7th day , i will not hesitate to complain to mcmc , consumer rights . This is getting absurd ...

account number : 102155538

chung5576

Nov 3 2009, 03:54 AM

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Who can beat this speed? look at the upload speed!

haruglory10

Nov 3 2009, 07:14 AM

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If no action taken will file a complaint to the respective body. May as well take consideration to bring this to The Star, NST and Metro since got know few people there, if the situation is not solved soon. Peoples patience have limits.

zhen^wei

Nov 3 2009, 08:10 AM

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IDEAL TECHNOLOGY TRADING

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QUOTE(haruglory10 @ Nov 3 2009, 07:14 AM)

If no action taken will file a complaint to the respective body. May as well take consideration to bring this to The Star, NST and Metro since got know few people there, if the situation is not solved soon. Peoples patience have limits.

pleaes do it.
P1 just know hwo to advertise to get customers but never provide a good after sales service.

Paparazzi

Nov 3 2009, 11:20 AM

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QUOTE(Paparazzi @ Oct 30 2009, 07:01 PM)
I have not been having access for over a month now, and yet Im receiving such emails? W1max must be joking.
--- On Thu, 10/29/09, P1W1MAX <mailer@p1.com.my> wrote:
From: P1W1MAX <mailer@p1.com.my>
Subject: IMPORTANT: P1 Network System Software Update
Date: Thursday, October 29, 2009, 6:56 PM

Hello,

We will be conducting a network system software upgrade from 11.00pm, 29 October 2009 to 8.00am, 30 October 2009 (approximately 9 hours). This network system software upgrade is necessary to accommodate upcoming enhanced services for P1 W1MAX subscribers.

This upgrade process is automated and will not require any input or intervention from you.

During this upgrade process, you may experience limited or temporary service interruption and the following services will be unavailable:

P1 Self Care portal
P1 Hot Zone

We apologise for any inconvenience caused and we thank you for your patience and support

Regards,
Your friends at P1

----------------------------------------------------------------------------------------------------

Hi

Customer service promised that a technician will phone me and come check my Internet connection, but as usuall, fail to turn up..

So, Went to p1 Green Packet today, cause my Internet has not been working for the past 1 week. The agent says that there is a problem with the Internet at my area in Gasing Indah, and might take up to 1 month till its fixed..

What is so hard to atleast notify customers of this problem/maintainance , or when we call in, have an automated message to inform customers... so, mean while I'm without internet for 1 month !!!

This is my Ticket number : 292491

Account number : 101078897

Please help !! Im using the outdoor Unit by the way....

If it can't be fixed by the next few days, I have to go back to streamyx I guess.
*

Hi buddy,

We are appologize on the issue. Really understand your frustration. We are currently looking at the issue that you are facing. Please be informed that you will be receiving a call from us soon.

Thanks.

Best regards,
P1 buddy
-------------------------------------------------

Each time I post a reply here, I get a call from P1.. But it makes no difference.. I was told that I will get a Technician to drop by today morning, since they are too busy on Monday.. So, where is he? Anyway, I'm not going to waste your time anymore, and please do not waste mine..

You can close whatever ticket or request you have there.. I had it with your service. Im also going to make sure my organization or my partner organization does not even think of getting P1

I'll be going to P1 this Friday to terminate my account which has not been functioning now for 6 weeks.

Thanks.

watever-u-like

Nov 3 2009, 01:51 PM

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QUOTE(Lowyat_P1W1MAX @ Nov 2 2009, 04:55 PM)

Hi everyone,

Thank you for the messages.

I am currently monitoring the case accordingly. Thank you for email.

I’m sorry that you’re receiving a late reply from Packet One regarding your issue. This is because we’ve received more complaints than usual for the past weeks.

No worries. You will be receiving the call by today. You are on the queue buddy!

I understand that you are experiencing poor connection speed with your P1 W1MAX service.

I understand your frustration towards the connection issue with your P1 W1MAX package plan. Thus, I will try to provide you with possible troubleshooting steps which might help you resolve the issue

Really appreciate your kind understanding and patience.

Thanks.

Regards,
Lowyat_ P1 Wimax

im not receiving any call.. and this is not a poor connection..
this is NO CONNECTION at all...

right now, im using my friends' pc.. and of course he is using STREAMYX...

3 days without internet.. think it yourself....

Lowyat_P1W1MAX

Nov 3 2009, 03:09 PM

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QUOTE(watever-u-like @ Nov 3 2009, 01:51 PM)

im not receiving any call.. and this is not a poor connection..
this is NO CONNECTION at all...

right now, im using my friends' pc.. and of course he is using STREAMYX...

3 days without internet.. think it yourself....

Hi buddy,

Sorry for the delay response. We will call you right away! Really understand your frustration.

MetalIronWood

Nov 3 2009, 04:07 PM

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QUOTE(Lowyat_P1W1MAX @ Nov 3 2009, 03:09 PM)

Hi buddy,

Sorry for the delay response. We will call you right away! Really understand your frustration.

how's my problem?

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