Troubleshooting disabled/suspended iTunes accounts

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Troubleshooting disabled/suspended iTunes accounts, Post your concerns/woes/comments here.

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tishaban

Apr 16 2009, 12:05 AM

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NXaqua, yes you will have to use a US address. Apple wasn't doing any sort of checks previously to see if your address is valid, hopefully it's still the same now.

btw, Apple is limiting iTunes gift cert purchases to $50 max now, at least it is on my account. It used to be $200...

creep

Apr 16 2009, 09:44 PM

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i can't find the 'live chat' in Apple Store ..... now already 8pm in US right ?

Clarencerx

Apr 17 2009, 02:28 PM

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US 8am is Msia 1am.

The live chat only appears during US time 8am to 8pm.

Other time we cant find it.

teikwing

Apr 17 2009, 04:34 PM

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How to re-enable disabled/suspended iTunes account via iTunes Live Chat:

Note: iTunes Live Chat is only available from 8AM-8PM US time (which is around 12AM-12PM Malaysia time)

(Can't remember all the details in full but will post up as much as i can)

1. Go to iTunes Store Support.

user posted image

2. Click on any support link (did mine via Gift Card FAQ).

user posted image

3. Scroll down to the bottom of the page, you will find a link of iTunes Live Chat (the link is only available between 8AM-8PM US time, other than the mentioned period, you will only see a Email help link).

user posted image

4. Click on the link. A window will pop up and you will be required to type in some details in 3 columns (required: iTunes account info, problem that you're facing).

5. Once you've sent it, it will take around 5 minutes or less to connect to a iTunes Support personnel (Loading/Please wait screen will show).

6. Once a iTunes Support personnel is connected to you, a chat window will load (similar to those we see in IMs).

7. Just chat with him/her (in proper English) and he/she will attend to any of your questions/problems. (For re-enabling of iTunes account, the request will be done in 5-10 minutes).

8. You will need to log out (if you're logged in) and log in to your iTunes account to confirm that it's working.

*iTunes Live Chat serves as a medium to solve any problems or questions you have regarding iTunes Store, not just for re-enabling of disabled/suspended iTunes account. But the fastest way to solve it is via iTunes Live Chat. Request via email can sometimes take up to 24 hours to be processed.

This post has been edited by teikwing: Apr 17 2009, 04:53 PM

mysticaldodo

Apr 18 2009, 10:37 PM

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QUOTE(mysticaldodo @ Apr 9 2009, 09:04 PM)

If the locked down applies only to applications, then its no biggie for me since I did not purchase any applications, only TV shows and music. I guess I have to reinstall all the free applications from my new account.

I just hope they let me download the next episode of Friday Night Lights. Its the final episode for the season!

Just got the final episode. At least Apple honoured the season pass agreement.

xanderdemon

Jul 5 2009, 11:10 AM

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My iphone account is disabled, why..?

tinkerbel

Jul 5 2009, 11:20 AM

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@xanderdemon,
Er.. iPhone account disabled?! Er.. what'd U mean? iTunes is it?

prasys

Jul 5 2009, 11:22 AM

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iTunes account ? Did you buy any of those cheap gift certs (i.e $50 gift cert for RM 50 )

bryanyeo

Jul 5 2009, 11:45 AM

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http://forum.lowyat.net/index.php?showtopic=919484&hl=
If it is iTunes account blocked, should post it here and not open a new thread.

Dozz

Nov 5 2009, 03:52 PM

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my itunes account being disable too... anyone who had experience and then got the account enable again?

nokia2003

Nov 5 2009, 03:57 PM

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QUOTE(Dozz @ Nov 5 2009, 03:52 PM)

my itunes account being disable too... anyone who had experience and then got the account enable again?

contact their customer service (get the relevant information from the website).

they will respond within 24 hours (for me at least) and come up with an explanation.

Dozz

Nov 5 2009, 04:15 PM

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QUOTE(nokia2003 @ Nov 5 2009, 03:57 PM)

contact their customer service (get the relevant information from the website).

they will respond within 24 hours (for me at least) and come up with an explanation.

Did you get your account re-enable eventually?

nokia2003

Nov 5 2009, 04:48 PM

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QUOTE(Dozz @ Nov 5 2009, 04:15 PM)

Did you get your account re-enable eventually?

mine never got suspended.

but i did help a fellow forummer (cannot remember the name) and he got hold of his.

you have nothing to worry about if you did not purchase any fraudulent iTunes credits (using the arithmetic code generation or stolen cards).

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