Yesterday, the server was down.
"Dear Customer,

Greeting from baithost!

Baithost wishes to announce that there is a disruption of its Hosting services due to error in one of hard drive in server (SNA). Due to this, customers using (SNA) server may experience service distruption at 12:00am January 15, 2009.

In addition, customers using other servers such as myne, aries, vertigo, flexio and others dedicated server are working normally.

We expects the complete recovery of its services by 3:00am January 15, 2009. We will make further announcements on the progress of the restoration works.

We are sorry for the inconvenience cause.

Customers can call us at 1700-80-4678 or e-mail us at support@baithost.com.my for any server related problems.

Thank you."

Well, since they told me first earlier, so I guess its fine with me. But then when I checked my website there are couples of things missing. Looks like a rollback.

So I went to the baithost.com.my and clicked on the live support. Wow. All green(meaning there are people online to help me).

So I clicked the on Technical and provided my name and question. After that, I waited.

and waited.
.
.
.
.
and waited.
.
.
.
.
until it says, there are no people to help me at the moment (something like that).

so i tried to contact the sales department maybe he can help me to contact the techical department.

and again.

same thing happened.

i had to wait.
.
.
.
.
and wait.
.
.
.
until it says there are no people again.

zzz.. Baithost... this is not my first experience..

Thanks for the heads up.

I personally prefer exabytes.

haha...wat a nice topic..but inside....bad..
exabytes do provide good customer service but their server is not very stable. sometimes got problem. but overall, i categorize good

This post has been edited by shiewwai85: Jan 16 2009, 04:35 PM

lol. I hard this kinds of things many times.

Sometimes they just get lazy and do a rollback. I am guessing they got hacked or they let a virus in unintentionally.

what host is this? get a reliable one, bro.

may i know, does exabytes provided live technical chat ? as far as i know exabytes only provide live sales and if there is technical issues, it's keep on telling to email to technical department.

i'm also hosted with baithost, they customer support are okay actualy, it's just some time when something goes wrong or they had an issues. their live support a lil bit unreachable. not sure la because of many chat request or something la..

i have encounter once, but i keep on trying and finally ..chat were accepted..myb that time i soo rajin to keep trying...

anyway, about their server down, what i heard, they hard drive corrupted and their had to do file rollback.

i think better check their blog. i seen they constantly update on the progress.

blog.baithost.com

hope this will help you.

i was thinking of using baithost before... but then didnt need to already.... now see their service also get complained....

exabytes do provide live technical chat. i use it b4. is good.

I have tried their tech support ticket in the dead of the night.

Got replied promptly by their engineers and solved the issue within a few replies.

why dont try shinjiru. so far it very realible. muahahha. give a shot, u wont regret it.

yea after so long I think shinjiru/exabytes/serverfreak is one of the top hosting in malaysia. any of these 3 will do. depends on your budget

wow. somehow baithost is being responsible..

"We would like to inform you that we have fully recovered all the data and file for (sna) server. Some site might having lost of file from the corrupted hard drive. we have taken the latest backup we have to restore the file at our new hard drive.

Reason of server down:

SNA Server (202.190.70.172) = Disk Corrupted Issue. 1st and 2nd hard drive

- Expected Resolution 3 Hours. Start from 12am 15 Jan to 3am 15 Jan.
- We are restoring all the site using the latest backup copy available at backup server.
- We exceeded the expected time and cause long down time.

Due to this unfortunate Event, our management have decided to give the following compensation to the affected client :

- We will give 4 month time extention of the affected hosting account.
- RM20 Baithost voucher. This vaucher can be used to purchase our services and cannot be withdraw.
- Baithost premium pack (t-shirt)

And again we would like to apologize for the inconvenience cause.

Thank you.

Dr. Hj. Zolkafle
CEO
SNA NETWORK SOLUTION"

Not bad.

yeah..they do~

This is what we looking for. At least .....

change your hosting la. Then require a money back from them. I recommend server freak. Haha. I long time never login lyn liao. Long time no see guys.

haha brother i think is time for you to change to a cheap n yet better hosting company in town..

wow wow!!! great responsibility.

huhu..
its really?

anyone else using baithost here beside me?

did you guys notice that this host has frequent downtime lately?

like right now, my site isnt not accesible. their site also not even loading..yesterday there's also a downtime..

i've just called their contact number..guess what..the person who answered the phone told me it's Ricoh company, not baithost!

i have a feeling that baithost is going to shut down and gulung tikar!

CONGRATULATIONS BAITHOST! YOU DID IT AGAIN!!!
Few months ago your HDD crashed and now it CRASHED again..
it has been down since 4pm. i don't care it was due to TMNET's problem or not (as you said your server only died at 9PM). Now you are telling me that the HDD crashed right after the tmnet datacenter error. To me, as a customer the fact is my site has been down for 8 HOURS! and is still down.

I've contacted your lovely customer service and you can't give me any definite answer on WHEN is the server going back up.

Best of all, your technician said that THERE IS NO RAID on the HDD. VERY GOOD..
reliability eh? (stated on your site). Looks like there's 0% reliability.

Your tech support magically goes OFFLINE when there's a problem with the server. Such excellent customer service.

I'm really disappointed with Baithost service. I thought they would improve after the recent hdd failure, looks like they are still lousy.

more than 1hour of downtime is already considered terrible. Now you are giving us more than 8 hours.
(It will be more since the server is still not up).

sorry lah.. i really cannot tahan already..


This post has been edited by youliang: Jul 4 2009, 01:48 AM