We had enough, sometimes I just wish that we could have a pestering TM of when are they going to upgrade their service and lower down their prices template.

This post has been edited by BlueWind: Dec 14 2008, 12:53 AM

Wrongly post sorry



This post has been edited by MX510: Dec 20 2008, 12:10 AM

This is just what I need, thanks for sharing with us.

canceled my subscription after 4 fking years. Tenkiu TMkacang. Go die! Jaring Broadband FTW!

If TS have time, is there any template letter that can request TMNET to auto upgrade from 1mbps to 1.5 mbps like other customer that have enjoyed it? The unfair policy even though the area support until 4 mbps ..

That is their will, not ours. If they wanna gimme 4 mbps also, it's their choice. But if I apply 1mbps and they gimme 512kbps, I'll screw them up.

For some time, using SpeedTest only get 800 .. that's why can't tahan already .. . By giving 1.5 mbps port and capped it to 1024, isn't that possible? Like my previous 512kbps package, they give me 1024 but capped it to max 5xx (speedtest) . So, by upgrading to 1mbps package lately, only about 280-300 kbps improvement ..

This post has been edited by Irzani: Dec 28 2008, 12:45 AM

i'm using broadband.and it's far from satisfy than usin TMnut

Helping each other out to cover up the shiat?

can use this? -> submit enquiry/complaint

If only they will reply you. I never get replied when I used that.

I'm frustrated and I'm pissed

So much more so because we are deprived of any real alternatives towards taking any action against Screamyx except to rant about the problems.

I've sent the email below to them and yes, it's a very cynical letter and I'm not at all expecting anything to come out of it. It's just another rant. *sigh*


"As I write this, I am well-aware that you would have received many similar complaints by now whereupon there are many of your users who have experienced extremely slow connection over the past two months, me being one of them.

Using the internet is frustrating especially in this time and age where it has become an essential tool for the working world. The horrendous service provided by Streamyx has resulted in compromise on our work productivity and in view of the prolonged period over which this problem has persisted, it is no longer tolerable.

Calls to your customer service only serves to increase the frustration even more for they only want to take you through the normal "troubleshooting" procedures (of which none are applicable in my case, and I believe for most other users as well) and cannot give any concrete answers as they have no clue as to what is going on. So-called "maintenance in progress" seem to be a permanent state for Streamyx.

As an irate paying user and on behalf of fellow users, I demand an explanation to be given for the extreme slowdowns that we have had to put up with and what is being done to ensure we get the service we pay for. Finally, I request to be informed when all "upgrading" works will be finally over and done with so that we can get on with business.

While I am aware that this is a long shot, I do have a tiny bit of hope that I will get a proper response from your end and not an automatically generate reply.

Thank you."

God, I'm exhausted from sheer frustration ...

Firstly, i would like to thank HeHeHunter very much for the guide. For over a month, my connection max speed is just around 800kbps something.
Then, i emailed them. 3 days after submitting email, i got a call from them asking how is my internet. then, i realize my port speed has been upgraded from 1024 to 1536. From my experience, it really works!!! hint: make sure to post speedtest screenshot with bad results. 800kbps something is enough to pay their attention (if ur on 1mbps package of coz).

so, i wanna share my successful email sample, so that can give benefit to others especially for you Irzani. Good Luck!!

EMAIL TITLE: [COMPLAINTS]INTERNET SPEED IS NOT WITHIN BEST-EFFORT SPEED



P/S: Sent this email to help@tm.com.my since streamyx@tm.net.my; custcare@tm.net.my is no longer in service

- Speedtest website used:
http://www.speedtest.net
http://www.izzi.com.my/speedtest
http://speed.p1.com.my


Don't rant furiously, polite is the key

This post has been edited by leopardus: Mar 25 2009, 08:12 PM

Guys, i have this with me.

I'm a new TM streamyx subscriber, registered date on streamyx = 17Mar, but the internet connections activated on 24Mar.

I've received my 1st bill yesterday, and the statements date was on 16Mar, and they charged me in full amounts.

I would like to emails TM streamyx and request discount/rebate on this month payment fees as the lines were activated later 7 days.

Anyone did the same complaint before? should i copy the email to Consumer as well? Highly appreciated if you could share it. Many thx !

I'm also a new TM/Streamyx subscriber. I haven't even gotten my connection and already I have problems with their agents!

Received 2 calls from 2 different agents yesterday (Sunday!) and today.

Does anyone know how their agents work? I don't get why doesn't Streamyx just assign customers to agents because now I'm getting annoyed by calls. One of the agents was even from Penang and she was quite rude and pushy (the one on Sunday). She noticed I had signed up with 2 different agents (got another call on Monday, blurblur i answer the phone and say ok) and she insisted i cancel the other application and sign up with her only. And she'll give me rm50 rebate.

Have sent in complaint and enquiries to TM/Streamyx. No idea if they will answer. And to top it off the complaint form on their website doesn't seem to be working.

anyone had the same troubles?

the phone line ready? if so, you can request them to post you the modem, just follow some easy steps for installation.
ya..pls make sure your number is ready for streamyx. call to tm : 100 (lan line). Hope this help

from what i know, those kind of agents are third party. if u sign up with 2 different agents, of coz they will quarrel coz they are hoping for their commision and sales target as well. they can check registration status u know. i think tm will not looking forward about this kind of case. but i think, u should signed up with one agent only in the first place, to avoid quarrels and confusion among them. no offense ya

Send email? no point lor... why not try something different...

All TM users send snail mail post to their HQ. Flood them thousands of COMPLAIN mails... see what they do