[READ 1ST POST]Complain E-mail to TM

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[READ 1ST POST]Complain E-mail to TM, Contains Sample E-mails & lots more !

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qkchuah

Nov 25 2008, 05:11 PM

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QUOTE(HeHeHunter @ Nov 25 2008, 08:39 AM)

Do you have any examples? PM me...

No examples needed. If you have send an email complain to TM, then u can forward that email to MCMC with a message "Dear xxx, I would appreciate if you can look into this matter, xxxxxxxx"

MCMC will come back to you if there need more details.

ahpek26

Nov 25 2008, 05:13 PM

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Examples of email draft for all occasion, very nice HeHeHunter

Though the icing on the cake is the avi and siggy, which I think is a nice touch (LoL).

Good job, will use them when streamyx is acting funny. Though.. I have to wonder how can you view this when streamyx is acting up since you can't load forum lowyat

This post has been edited by ahpek26: Nov 25 2008, 05:15 PM

prasys

Nov 25 2008, 05:40 PM

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Updated First Post

Added more information and couple of tips to tackle the situation !

HeHeHunter

Nov 25 2008, 07:08 PM

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Ok, here's the thing. I might be away till 5th December. because I'm still facing my exams and I am getting scolded. So, I leave the update to our kind moderator here, prasys.

@prasys,
You can edit everything as long as you like it.

Will be back for more. ^^

BaD JacK

Nov 26 2008, 12:33 PM

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nice post, I do suggest this post as sticky till now 100s see it already and by some days will reach 1000s users if each user who read this post and send one complain letter to tm regarding the speed TM absolutely gona upgrade their services faster which will effect users directly for their goods.

I do see all the post related to this subject some says:
Tm sucks and streamnut is bad they cheat us. Come on people all Malaysian know that streamyx is the best internet provider in Malaysia till now .you says it’s not stable I say yes, you say its slow I say yes, but do we have better choice? The answer is no

You said ohh but the high people steal from the project and they put the money in their pocket, I say yes but are you going to change the facts? The answer is no, so just live with it.

If each user here act as adult good Malaysian Citizen, and reject this situation by trying to make Malaysia better place all of us will see changes.

Anyone agree with me?

This post has been edited by BaD JacK: Nov 26 2008, 12:56 PM

susanoo

Nov 26 2008, 06:24 PM

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QUOTE(BaD JacK @ Nov 26 2008, 12:33 PM)

nice post, I do suggest this post as sticky till now 100s see it already and by some days will reach 1000s users if each user who read this post and send one complain letter to tm regarding the speed TM absolutely gona upgrade their services faster which will effect users directly for their goods.

I do see all the post related to this subject some says:
Tm sucks and streamnut is bad they cheat us. Come on people all Malaysian know that streamyx is the best internet provider in Malaysia till now .you says it’s not stable I say yes, you say its slow I say yes, but do we have better choice? The answer is no

You said ohh but the high people steal from the project and they put the money in their pocket, I say yes but are you going to change the facts? The answer is no, so just live with it.

If each user here act as adult good Malaysian Citizen, and reject this situation by trying to make Malaysia better place all of us will see changes.
Anyone agree with me?

your points are definitely correct. but what would you call changes for us are how TMnut gonna change their money reaping way of giving services and one of the way to do so is to send these kinds of adult and professional complain mails in which you can find here. i don't see anything wrong with this thread. more like if more people send these it's goin to give better results at least than just live along and accept yourself being cheated on, even though if the mail fails. at least you tried to complain your rights.

BaD JacK

Nov 28 2008, 12:50 AM

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yes susanoo, but u didnt get my point .

lets make main complain letter for TM and send it to them regarding speed and some bad services.

This post has been edited by BaD JacK: Nov 28 2008, 12:50 AM

Suk

Nov 28 2008, 02:41 AM

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Thank You, I need to make a complain to their International Link.

certain website got High Ping / packet loss..

can anyone able to do me a sample complain template for bad international link to China and US.
my English So-So only.

This post has been edited by Suk: Nov 28 2008, 02:49 AM

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chanhin

Nov 28 2008, 12:14 PM

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QUOTE(prasys @ Nov 25 2008, 04:18 PM)

Most of you may have been assuming that I am a pro-TM person and such. However , up to date there is no thread (besides this and couple of others) that provides insight and in depth information on how to fight for rights. Rather then just opening a thread and then crying doesn't make sense. For that I do thank this forumer for his time to come up with all the sample letters for people to complain effectively

Glad you decided to become human back...

Welcome back to human world...

HeHeHunter

Nov 28 2008, 06:22 PM

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QUOTE(Suk @ Nov 28 2008, 02:41 AM)

Thank You, I need to make a complain to their International Link.
certain website got High Ping / packet loss..
can anyone able to do me a sample complain template for bad international link to China and US.
my English So-So only.

For your case... I feel that it's difficult for me to write one. Mind to wait till 5th December?

I'll be free to write one then.

Yusz_DGM

Dec 2 2008, 06:41 AM

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[Issue Resolved]. After complaining, they called the contractor , and the contrator send their supervisor to see the condition of my wiring, and all i could hear from him is "Oh my god, did they really do this?...".

Next day tomorrow morning, he send someone to fix my wiring and return me the money (except the RM30 that the tm need). For the problem that arise, the one send to fix my wiring just needed 10minutes to make my existing wiring working. The one coming ealier to my house might be a wiring n00b.

This post has been edited by Yusz_DGM: Apr 3 2009, 12:17 PM

qkchuah

Dec 2 2008, 08:22 AM

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QUOTE(Yusz_DGM @ Dec 2 2008, 06:41 AM)

I would like to know if i can get help as i am a new user on streamyx, and i know about all their problem ( but we dont have a choice do we ....? ), Been lurking here since last year and keep myself posted on the issue.

I have apply for their fixed line and streamyx as well. Yesterday this 2 of Tm Wiring contractor come to my house ( i live in a flat 2nd floor) to connect my fixed line. However it is so unsatisfactory, and i will provide u guys withs SS of my wiring conditions later today. Below is a complaint letter i intended to mail to TM regarding the matter, give your opinion on it.

I still havent receive the call to collect my streamyx modem (3 working days????) from TMPoint ( as i choose to do self installation)
============================================================================

Dear [whoever in charge],

I would like to complaint against your TM Wiring Contractor. Yesterday,3.50pm 2 of them come to my house ( a flat, 2nd floor) to install and connect the fixed line. ( the appointed time is between 10am-12pm which they cant deliver without contacting me first)

However, not only they ignored the existing internal wiring ( which have been readily made available from the building contractor, all they need to do is just connect and punch it), but they insist on doing "NEW" wiring, with the reason that they "DON'T KNOW WHICH OF THE EXISTING CABLE THERE IS MY HOUSE'S SET OF WIRING" which is totally unacceptable. As it is their job and responsibility, "DON'T KNOW" is simply not an excuse.They also added that the other contractor dont want to do this and dump the job on them.( they complaint about how tired they are etc etc)

Furthermore, as i live in a flat house, the new wiring that they made is just being slipped through the floor electrical housing ( which house and route all the electrical wires in it for all the rooms in the floor). Once again they ignore the telephone's wire housing which is there and securely protected inside aluminium housing, and now the wire is floating outside, ready to be cut at any time ( if accident arise).

Not only that, they charge me an excessive amount of RM120 + RM30 ( RM30 is the amount i have to pay to TM as they explain), total of RM 150 for existing wiring ( which they dont know how to connect and ignored it).

I could provide u with the receipt that i receive with them as well as the picture of the wiring condition to my house. I would like to know how i should pursue the case, as my neighbour next door is using the existing building wiring, and my cousin house is just being charge RM30 ONLY for wiring.

I would categorize this case as cheating your client and demand immediate action being taken on your contractor at Bandar Baru Bangi's TM Exchange Point ( which is around 600M from my house).

===========================================================================

Btw, who should i mail it to? the TM website didnt do anything when i press the submit button.

Letter is good enough. Better if you can attach the receipt, picture, names or company of the contractors and send to Streamyx customer service. Wait for a 1-2 days to see if TM reply you. If no, forward the email you send to TM to MCMC and also a copy to the Consumer Affair.

chanhin

Dec 2 2008, 09:36 AM

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QUOTE(qkchuah @ Nov 25 2008, 05:11 PM)

No examples needed. If you have send an email complain to TM, then u can forward that email to MCMC with a message "Dear xxx, I would appreciate if you can look into this matter, xxxxxxxx"

MCMC will come back to you if there need more details.

I suggest always sent 'to' for MCMC, rather than 'cc' for MCMC...

Sugges sent 'to' all... rather than CC to MCMC only...

Dun forget about consumer association also...

chanhin

Dec 2 2008, 10:26 AM

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QUOTE

This report relates to a message you sent with the following header fields:

Message-id: <130478.28498.qm@web36501.mail.mud.yahoo.com>
Date: Mon, 01 Dec 2008 18:15:57 -0800 (PST)
From: TM Victim <StreamyxSuck!@yahoo.com>
To: Hizam <aduan@cfm.org.my>
Subject: TM Follow-Up Just call me to close my case because it is too long

Your message cannot be delivered to the following recipients:

Recipient address: @mstore1.secure.tmnet.lmtp:ceo@lmtpcs-daemon
Original address: ceo@tm.net.my
Reason: LMTP transmission failure has occurred
Diagnostic code: lmtp;550 5.2.2 Delivery failed: Over quota
Remote system: dns;mstore1.secure.tmnet (TCP|192.168.10.101|9200|192.168.10.146|225) (mail1.secure.tmnet -- Server LMTP [Sun ONE Messaging Server 6.2-8.04 [built Feb 28 2007]])

Reporting-MTA: dns;mx2.tm.net.my (lmtpcs-daemon)

Original-recipient: rfc822;ceo@tm.net.my
Final-recipient: rfc822;@mstore1.secure.tmnet.lmtp:ceo@lmtpcs-daemon
Action: failed
Status: 5.2.2 (LMTP transmission failure has occurred)
Remote-MTA: dns;mstore1.secure.tmnet
(TCP|192.168.10.101|9200|192.168.10.146|225)
(mail1.secure.tmnet -- Server LMTP [Sun ONE Messaging Server 6.2-8.04 [built
Feb 28 2007]])
Diagnostic-code: lmtp;550 5.2.2 Delivery failed: Over quota

FYI, the e-mail to the CEO no longer works... Bounch back now.. I believe is receiving too many e-mails...

TM is truly a Malaysian company.... with BN Culture...

jimmydotnet

Dec 9 2008, 04:27 PM

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routing problem got template??

TimKen

Dec 9 2008, 07:23 PM

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Even tons of tons of complaint TM don't even give a shit, i believe those email you send them, i'm sure they are gonna reply you back with those god damn bot replying piece of shit

chanhin

Dec 10 2008, 09:12 AM

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QUOTE(TimKen @ Dec 9 2008, 07:23 PM)

Even tons of tons of complaint TM don't even give a shit, i believe those email you send them, i'm sure they are gonna reply you back with those god damn bot replying piece of shit

It is why after you complained and make sure got complait number...

Then 2 to 3 weeks later, which the problem sure cannot solve (TM Boleh mah..), then call the billing department to rebate... Everyone have to call the billing department... It is because TM is money oriented, so when they are hurt via money way, they will be serious on doing things...

HeHeHunter

Dec 11 2008, 07:43 AM

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QUOTE(jimmydotnet @ Dec 9 2008, 04:27 PM)

routing problem got template??

Routing problem? That's gonna be your modem bro...

Added on December 11, 2008, 7:44 am

QUOTE(TimKen @ Dec 9 2008, 07:23 PM)

Even tons of tons of complaint TM don't even give a shit, i believe those email you send them, i'm sure they are gonna reply you back with those god damn bot replying piece of shit

Show me the reply and I tell you what to say to them.

This post has been edited by HeHeHunter: Dec 11 2008, 07:44 AM