lol tmnet technician..
i report to them because my internet slow.
15 minutes after that, they call and want to reset my port.
ok go on.
after they reset, my modem suddenly cant connect to the internet.
10 minutes later, they come here, and checking like a pro.
they check and said aztech modem no good.
billion tm punya bagus.
then dia kata guna modem lain..
then i open up my other modem, the new and never use tm billion modem, still no DSL light..
another aztech modem..
still same.


yet he still can say, maybe ALL THREE your modem rosak..
ok..i smile.

later he came back bring 2 billion modem..
still same..
so whats now?

then i ask him, what u do to my port earlier?
he said, just cabut..and i ask again.. do u pasang balik..
dia jawab..yes no problem...


i ask him again..with sarcasm - maybe ada virus rosakkan modem..
hahahaha..


after that he went back, everything works fine..
with my modem yang tmnet technician kata rosak..


what i tought that happen maybe he check my port, and after that he didnt set it properly
thats why no DSL light after they checking my port.

stupid technician..




This post has been edited by asrulfaizyhelmi: Jun 28 2008, 12:21 AM

lol ... as usual .... tmnet technician .... last time read the D-link router manual book for almost 30 minutes then tell me that router is not support in streamyx

Half the time I secretly suspect that these so called techies are just a bunch of sourced out staff. Half of the same time I'm right. Response time wise, consider yourself lucky. Based on your time estimates, that's barely 30 minutes in total till someone got to your place? Their "normal" standard operation procedure previously are approximately 1 hour just to level up the report to get the service port reset. Ya excluding getting someone to come over to complainant's place.

So my assumption is that the CS had leveled up your report a bit too fast to the tech dept. At which they should have let the port reset be done with 1st.

ya.
because i told them, if my problem doesnt solve faster, i will bring this matter to Public Complaint Bureau, or even KPDN.

this is what i always tell when make report.
last year they had change all the telephone cable at my neighbourhood, regarding my report, they also even upgrade sumting that they call 'microwave'
all because i brought up this matter to Public Complain Bureau

no point report to streamyx....hire a lawyer to fight for it...we are behind u...we are with u...

just behind?
no financial support?

lol... tmnuts...
so how is ur stimix speed after reset??

lol good point there bro. lawyers don't work pro bono against TM oi people..

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Added on June 27, 2008, 6:41 pmI've got my port reset 3 times so far before and EVERY TIME it'll be slow as heck for the 1st 48-72 hours. Dunnolah about asrul bro here.

This post has been edited by eq8all: Jun 27 2008, 06:41 PM

stimix still slow.
but it is quite ok compared to tmnet technician that said my modem rosak/aztech not bagus



u can report matter regarding goverment or glc to public complaint bureau actually.

I heard u need to wait 12/24 hours only can use internet after they reset port, duno true or not

the funniest thing is they said my modem rosak and aztech not bagus

well atleast he was right abotu the modem not good

lol.
but he told that tmnet billion modem is good.

no brain technician.
anyway, where's public complaint bureau?

i'm more lucky than you, because the technician they sent, better than you.
when connection slow, i ask them to try on their laptop since they bring along. But he said " same saja ", wow he know!!! he not noobs!!

then he called "his friend" to changed another port, everything done in 20 minutes.

it's 1st i know tm technician didn't depends on lappy or blamming the modem.
But they blamming my phone line too long because i connect it till my room...................=.="

this is the PCB/BPA website
http://www.bpa.jpm.my/

hi TS, when you report , did u ask them to do localization (point to point connection test)? like mine , the 100 call center person did for me and she found the tm server in my region got problem before testing towards my house point.

why 15 min later they can came? where u live?

nope..



Soviet Sarawak.

mmm .. try call back .. and bluff them la say you are tm staff checking customer connection (which is actually yours) they wont really check but will be more serius take action. ask them to do the testing. say the internet (ADSL) lamp indicator and LAN lamp indicator are stable-no blinking- .... then say phone have no noise when using it. at least that proofs you know what you are checking. if she confirms got problem with connection and need investigate, ask for report number for status checking. next time you call 100, say the report number and ask for status.

serious action such as what?

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Added on June 27, 2008, 11:41 pmerk.
forgot to tell..
they (technician) come in a group of three

This post has been edited by asrulfaizyhelmi: Jun 27 2008, 11:41 PM