Here Is Where You Can Check On Warranty Issues And Complaints On How's The Guys Over At C-Zone Been Treating You. We Will highlight Your Comments To Our Weekly Meetings. Bear In Mind That We Will Try Our Best To Accommodate Your Requests But At Times Our Hands Can Be Tied. Scenarios Where Distributors / Principals Delaying Your Warranty Process. Holidays And Etc. Must be Taken Into Account As Well.

Here is A Sample Format On What You Can Do When Posting Onto This Thread.

FOR RMA ISSUES

1. Technical Job Sheet Number ( i.e : 8766553 )
2. Item On Warranty ( i.e : Seagate 250Gb Sata Hdd )
3. When Was The Item Sent ( i.e : 25.04.2008 )
4. Problem Faced With It ( Hard Disk Drive Cannot Be Detected )
5. Checking On Status / Issues ( i.e : Need To Check On Status Because It Has Been 3 Weeks Since I Sent It / Received The Item But Problem Still Not Resolved )

FOR COMPAINTS

1. Specify Day / Time / Person ( So We Can Trace The Sales / Technical / Warranty Personnel )
2. What Was The Problem ( i.e : He / She Was On The Phone All The Time )
3. What Would You Like To Have Changed ( i.e : He / She Should Have Been More Polite Etc. )

I want to ask something. Is Czone doing some sort of service like helping ppl to RMA their HDD? I dont mind to pay service charges for it because i dont have my own transport to send the HDD to seagate RMA centre. The hdd itself is under warranty as checked at seagate website.

i bought a set of cpu system from czone last saturday (9/8/08)..when i got home i realise the sticker of the processor that people usually stick on the front of the casing is missing..the sticker come with the processor in the box right?how come i didn't get mine?

i know that this thread/post will not draw any attention from anyone, or anyone really give a damn about what i'm gonna post. Oh well, in my desperate times, i'll give it a try.


Dear C-Zone staff/workers/supervisors/technician/whomever is concern

i sent my PSU for warranty after 2 week plus from the date i bought it, due to buzzing sound and flickering on my monitor screen. the PSU is brand new, out of the box
Initially i was planning to chip out more money and change but the person in c-zone asked me to send for warranty
therefore this my receipt's particular. Was told to wait 2-3 weeks


FOR RMA ISSUES

1. Technical Job Sheet Number: EXT (Reference Doc:40831)
2. SRV#: LW4-3672
2. Item On Warranty: COOLER MASTER 500 WATTS PSU
3. When Was The Item Sent : 2-8-2008
4. Problem Faced With It: Buzzing sound, monitor flickering, screen freeze
5. Checking On Status / Issues: i have called 7 times and i always get the same answer

a. not yet not yet
b. 1 month 1 month
c. 2-3 weeks, 2-3 weeks
d. its in the factory, we dont know anything, you wait lo

-the reason i post this here is

1. can i know the status of the psu, life's is very difficult without a pc.
2. can i know when will my PSU be back, or at least tell me the status, i'm practically begging to know how's my PSU is doing, (my past experience with overclockers shop in low yat was, i sent my graphic card for warranty, and until now (6 years) still haven't come back), i don't want this to happen again

3. please, anyone who can help me please help, i really liked c-zone and i dont like to be cheated again in low yat, everytime buy something from low yat, then if got problem, ppl there like dont care and ask you to pay more and stuff. Some sales person dont even wanna look at you and ask you to f*** off and we have to practically beg to ask what is wrong with the things we bought. Note that we are the customers but we have to be treated like dogs when go to low yat and ask about something that we bought with our money

i know that i'm not an expert in computer hardware and stuff, but that doesn't mean we customers be treated in such a way. basically is like slaughtering a dumb passerby.

i really appreciate any help which can be offered by anyone.
i sincerely apologize if this post offended anyone.

This post has been edited by rzeznikj: Aug 13 2008, 09:54 PM

rzeznikj : Your item is ready for collection.
rhima : I would need more details.Help me to help you

This post has been edited by scooticus: Aug 20 2008, 01:06 PM

thanks alot

kudos to all c-zone staff for their prompt action, my pc is up and running

thanks again for C-Zone

Why this topic is closed without any reply?

My bad actually,

I have just rejoined back the forums and decided to reorganize all threads to make way for a more proper thread for various issues. I overlooked that there is a warranty thread in existence. Will look into your posts.

Update : Correction : It was me who closed the thread to make way for this one. Kindly use this thread for future rma and complaints so we can track and try to solve issues under one thread. Your previous postings has been looked into and corrected as we speak.

---

Added on August 22, 2008, 1:23 pmUpdate, I'm having a personal friend who will drop by later this week to help us on a module for our website for rma status checking. Fingers crossed.



This post has been edited by scooticus: Aug 22 2008, 01:23 PM

Thanks.

Please make sure that you answer to the query before closing a thread and leave the customer hanging. It was left unsolved for so long that I've got my item back.

When I was there to collect my item, no action was done and the same girl was on the phone. So, yeah. I waited for her to finish her "important" conversation about "movies and some gossips" for about 5 minutes before I was finally entertained.

As you can see, we are upgrading our website and training the staff services from time to time in hopes to try and resolve issues.

updates on rma checking through our website is now complete and we do have a support line via support@compu-zone.com for all issues. I hope that this is going to be a tool in which everyone would utilize should there be any issues.

As I have mentioned, I do appreciate feedback regardless the issue in hand. Thanks again. Then again, rome wasn't built in one day. So i hope that benefit of the doubt can be given to me as I am working in and out to make things better.

I see the e-mail is a great move, although it is quite common in the current IT world. My question is, how long will you guys take to answer a enquiry through e-mail? The e-mail is updated live and your staff will look into the matter straight away? Or will only open the e-mail account when free?

we check our e-mails whenever possible or in 2 hour intervals from 12 to 8 pm daily. Warranty online checks will be updated every day at 12 pm thus anything new that comes back from the suppliers / principal after 12pm will not be updated on the same day. It will be shown in the records the following day.

We tried real time rma monitoring but sadly due to backbone security reasons. We have decided to go against it and to proceed with the schedule above.