cath, think on the positive side... if you had subscribed to maxis, you are tied with 18 month subscription... but izzi is refunding you if you are not satisfied..

yes, i knew that Izzi can do refund.. but it's not full refund. i paid RM1k ++, suppose to get 1mb connection.. but i never get to enjoy the 1mb connection. I am not going to subscribed Maxis either.
Just that i feel a bit disappointed on the connection speed. It's totally different when the 1, 2 months i subscribes.

Come on,it's already stated in refund policy before you purchase.even other ISP still have same problem also.

Yes, i knew and i understand, that's why i said even ask for the refund, i can't get the FULL refund. get it??
Well, i called to their Technical team just now. They have closed my case (Report# given y'day) without update the status to me until i found out from another technician. Now, they gave me another Report # again.
Feel really upset on that. At least update me with the status.

Of cos no full refund,but they have refund policy up to 6 month,even i working for izzi rite now,i never like to paid advance for 1 year cos i know it wont be reliable 100%.

my ass la, tmnuts with thier crappy service also ended up refunding.
even if the policy states the refund total, as long as 6 months can get 50% if not mistaken.
nvm, i'll be getting mobif's boss' contact, gonna throw him some proof tonight.
damn izzi, or rather, damn subcontractors, know a lot of subscribers in one area still want to sign up more.

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Added on March 25, 2008, 5:16 pm

so what does that imply? you don't even trust your product want us to listen to you. piiiirah

This post has been edited by kev da man: Mar 25 2008, 05:16 PM

Well, then this proof that you guys saying the different thing! And you are trying to push the responsibility away from customer.
When i subscribes that time, nobody advise me on this. OR you are try to hint that those ppl/ agent who trying to promote the item that time, just want to get sales?? and after all... dun care about those customer??

U see, i paid 1.4k (if not mistaken).. and i suppose to get 1mb connection speed, if you say, i can get 800++kbps, i am still ok with it.. But as i mentioned, i NEVER get to enjoy the high speed connection.
So, do you mean, when the technician come over to my place to test on it, they trying to play some tricks and show me the high speed performance??

The best part is.. just now the technician said.. they did tunning last few weeks, and not sure it is causing the problem that my area not supporting anymore, so do u mean is that my problem?? and i did not get inform by Izzi team about that news??? So, is that my problem as well?

BTW, your replied damn good! that's show how good is the service .. I wonder what if ur Boss to see this kind of replied from their own staff.

This post has been edited by C@Th: Mar 25 2008, 05:30 PM

It's proven cables are better then wired :-) that's why all international networks are using cables not wave :-)

true dat, even if its 100% wimax tech, this would happen. samsung themselves admitted last year as the more the customers sign on to a single wimax tower, bandwidth will drop.

was actually satisfied with izzi's reliability until 2 weeks ago when the line started slowing down noticeably. then no remedy was taken, then last weekend total blackout. wtf. got balls to say i did the first report summore when i know there are several more users in USJ2 who are affected.

well.. it's seems like someone viewed my profile from the other source.. what ya trying to do??

No wonder u dare to said "i working for izzi rite now,i never like to paid advance for 1 year cos i know it wont be reliable 100%. "

Good one! i will do it as ur wish! thx,....

huh??? view profile??? teach me how to view profile.

Well, it's nothing to do with u... you can ignore it.
Sorry.. i dun like to reveal ppl's privacy or information although u may 1 of the Izzi's staff
If you want to know.. u better ask edwinlim a.k.a DJ SlamZ's for the information, how he view my profile.
This let me suspect he is the one who simply close the report without any update status..

dont pat here but never help solve customer's problem la, at least i don't have to compare izzi customer service to unworthy TMnet people robots. if you're a sales man also don't jaga tepi kain orang.

first of all, i am not a staff. Though i work closely with izzi technical guy but i have no authority to ask them what to do.
Second of all, I would like to know how to see profiles for my own knowledge only.
3rd, i strongly suggest ppl to do a test run first before purchasing.
4th, as for the bandwidth becoming weak, i can do nothing about that except to ask them to lodge more report so that the CS would take it up to the management to consider building extra tower near the affected area.

I hope everyone that reads this understand where i am standing at.

you have just dug your own grave by disaffiliating yourself with izzi. why bother coming in here, talk so much but then claim "but i have no authority to ask them what to do"

talking hot air only, right?
i purchased izzi in October 2007 after testing it for several days using a media test kit. after being satisfied with the bandwidth, which back then, was the best among service providers, i purchased izzi. if you don't believe me then i can publish the contact number of the agent from achieva. I lodged a report, but the report was CLOSED by some 'Mr. Lim' WITHOUT notifying me, and reason of closure? problem solved. what problem solved?



that technical guy Mr. Lim CLEARLY doesn't know what he's doing.
the best part of all, you people who are clearly affiliated with the company can even deride me WITHOUT providing assistance, which should be the thing to do. Even TMNUTS' customer service does not do that, how crappy they are in the first place.

we understand where you're standing at, really. your position can be taken as small gas which blows HOT AIR that sees the problem, but does not bother rectifying it. instead, you come in the thread, all pompous and mighty. bah.

problem solved?



i'm wondering now wether its a standard operating procedure for izzi to 'solve' the problem then not tell the customer about it.

This post has been edited by C@Th: Mar 26 2008, 09:01 AM

Hey there.... I DON"T GET PAID FROM IZZI. And it had been quite sometime that edwinlim had been posting here and he IS NOT THE TECHNICAL GUY.

You are one funny women. no... it should be funny lady. Do you know what you are talking about? its as if you are suffering from your tedious work. maybe you are still blur... posting sooo early in the morning. but don't you know that getting another base station is out sources to sub contractor? If your neck is sooo hard, perhaps you should drop by at izzi office and complain to them what your problem is and tell them that you will stay here untill the problem is solve.

This post has been edited by Anodize: Mar 26 2008, 11:42 AM

i think your mistake was to come in the thread and made her even more pissed of at your services, wether you are a technical guy or not. if you cannot help solve the problem, bugger off, a spurned customer is 45 times worse than a customer who is merely disaapointed at your so-called sevices.

besides, i think her point is that you are making the problem worse by flamebaiting your own customers

funny lah you Izzi people.

Did i said u get paid from Izzi? Refer to my previous post.. i said that u MIGHT be 1 of Izzi Staff.. and i never said that I am SURE u are Izzi's staff.

So, if edwinlim not a technical guy, he shouldn't replied something where so sensitive and implying Izzi's product not reliable. and i have check with Izzi, he working with Izzi and is thier staff. This i can CONFIRM.
If you are working with izzi but implying that ur own product is not reliable, how are u going to gain the trust from customer?

I dun sounds funny.. do u see me laughing? I am very clear with what i'm talking about. what got to do with i wake up early in da morning and post it?? i am posting my connection speed in da morning, aint i? any problem with that? do u need to call police and tell them??
I will drop by their office later if i want to.. thx for ur advice.

This post has been edited by C@Th: Mar 26 2008, 01:14 PM

Anodize, you don't get paid by iZZi, but you sell subscriptions. Are you claiming you don't get any commission from that? Exactly how are you *not* getting paid by iZZi then?

Leave C@th alone. She's a pissed-off subscriber, and my advice to her would be to cut her losses, cancel the subscription, take the refund and tell EVERYONE she knows that iZZi is a shitty broadband provider and that they shouldn't waste their money on them.

It's just not worth all the aggravation she's going through.

I do not get commision from izzi. I do however get commision from other source. If you look in another point of view, you will never hear compliments from those people that are using it without any problem. Customers that are not satisfied with the service, could terminate it.

Cath, you subscribed to izzi in october, if you are not satisfied with the connection now, you could terminate it as its still within half year subscription. Though its 50% refund, its better than nothing as you've got good connection previously right? You've been pretty lucky that you've chosen izzi. If you had subscribed to other service provider, you are bound to pay for monthly subscription whether you liked it or not.

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Added on March 26, 2008, 6:32 pmI am now in summit and the connection here is fine. so, i assume that connection in usj 1 is fine too.

This post has been edited by Anodize: Mar 26 2008, 06:32 PM